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Unaudited Condensed Consolidated Statements of Operations - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2020
Sep. 30, 2019
Sep. 30, 2020
Sep. 30, 2019
Revenue:        
Total revenue $ 66,525 $ 81,340 $ 192,084 $ 223,130
Operating expenses:        
Cost of service revenue (exclusive of items shown below) 11,635 10,046 32,809 29,847
Cost of equipment revenue (exclusive of items shown below) 8,543 14,915 24,036 38,122
Engineering, design and development 4,510 8,130 17,365 18,620
Sales and marketing 3,758 5,178 10,724 15,946
General and administrative 12,539 12,157 36,378 41,627
Depreciation and amortization 3,320 3,861 10,117 11,876
Total operating expenses 44,305 54,287 131,429 156,038
Operating income 22,220 27,053 60,655 67,092
Other (income) expense:        
Interest income (36) (960) (689) (3,231)
Interest expense 31,199 30,694 93,595 99,368
Loss on extinguishment of debt       57,962
Other expense 12 19 12 27
Total other expense 31,175 29,753 92,918 154,126
Loss from continuing operations before income taxes (8,955) (2,700) (32,263) (87,034)
Income tax provision (benefit) (65) 154 216 461
Net loss from continuing operations (8,890) (2,854) (32,479) (87,495)
Net loss from discontinued operations, net of tax (71,234) (20,037) (218,402) (36,158)
Net loss $ (80,124) $ (22,891) $ (250,881) $ (123,653)
Net loss attributable to common stock per share – basic and diluted:        
Net loss from continuing operations $ (0.11) $ (0.04) $ (0.40) $ (1.09)
Net loss from discontinued operations (0.86) (0.25) (2.67) (0.45)
Net loss $ (0.97) $ (0.29) $ (3.07) $ (1.54)
Weighted average number of shares—basic and diluted 82,707 80,908 81,892 80,370
Service [Member]        
Revenue:        
Total revenue $ 53,324 $ 55,349 $ 155,083 $ 163,318
Product [Member]        
Revenue:        
Total revenue $ 13,201 $ 25,991 $ 37,001 $ 59,812