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PROPERTY, EQUIPMENT AND SOFTWARE, NET | 12 Months Ended
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Dec. 31, 2020
Property, Plant and Equipment [Abstract] |
PROPERTY, EQUIPMENT AND SOFTWARE, NET | PROPERTY, EQUIPMENT AND SOFTWARE, NET The following summarizes property, equipment and software, net as of December 31, 2020 and 2019 (in thousands):
| December 31,
| 2020 |  | 2019
Warehouse equipment | $ | — |  |  | $ | 5,144 |
Furniture and fixtures | 5,005 |  |  | 9,113 |
Leasehold improvements | 24,808 |  |  | 47,927 |
Office equipment | 676 |  |  | 1,735 |
Purchased software | 435 |  |  | 7,207 |
Computer hardware | 121,307 |  |  | 143,118 |
Internally-developed software (1) | 264,103 |  |  | 222,140 |
Total property, equipment and software, gross | 416,334 |  |  | 436,384 |
Less: accumulated depreciation and amortization | (331,050) |  |  | (311,434) |
Property, equipment and software, net | $ | 85,284 |  |  | $ | 124,950 |
(1)The net carrying amount of internally-developed software was $57.9 million and $71.1 million as of December 31, 2020 and 2019. Due to the triggering event and subsequent review of long-lived assets for impairment in the first quarter of 2020 described in Note 3, COVID-19 Pandemic, we recognized long-lived asset impairment of property, equipment and software, net of $15.2 million within our International segment related to our EMEA operations. The assets that we deemed impaired were written down to fair value based on the discounted cash flow method that uses Level 3 inputs. The significant estimates used in the discounted cash flow models are the risk- adjusted discount rates; forecasted revenue, cost of revenue and operating expenses; forecasted capital expenditures and working capital needs; weighted-average cost of capital; rates of long-term growth; and income tax rates. The following table summarizes impairment for long-lived assets by asset type for the year ended December 31, 2020 (in thousands), of which $9.6 million is included in $22.4 million of Long-lived asset impairment and $5.6 million is included in $21.6 million of Restructuring and related charges on the consolidated statements of operations:
Long-Lived Asset Category | Impairment
Property, equipment and software, net |
Furniture and fixtures | $ | 413 |
Leasehold improvements | 8,419 |
Office equipment | 198 |
Purchased software | 14 |
Computer hardware | 2,842 |
Capitalized software | 304 |
Internally-developed software | 2,988 |
Total | $ | 15,178 |
Depreciation and amortization expense on property, equipment and software is classified as follows in the accompanying consolidated statements of operations for the years ended December 31, 2020, 2019 and 2018 (in thousands):
| Year Ended December 31,
| 2020 |  | 2019 |  | 2018
Service cost of revenue | $ | 28,443 |  |  | $ | 28,917 |  |  | $ | 28,102 |
Product cost of revenue | 9,434 |  |  | 6,466 |  |  | 8,467 |
Selling, general and administrative | 39,915 |  |  | 56,027 |  |  | 64,761 |
Total | $ | 77,792 |  |  | $ | 91,410 |  |  | $ | 101,330 |
The above amounts include amortization of internally-developed software of $58.8 million, $56.6 million and $53.9 million, and amortization expense on assets under finance leases of $6.7 million, $18.9 million and $30.2 million, for the years ended December 31, 2020, 2019 and 2018.

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- Definition The entire disclosure for long-lived, physical asset used in normal conduct of business and not intended for resale. Includes, but is not limited to, work of art, historical treasure, and similar asset classified as collections. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 958 -SubTopic 360 -Section 50 -Paragraph 6 -URI http://asc.fasb.org/extlink&oid=120429125&loc=d3e99893-112916 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 360 -URI http://asc.fasb.org/topic&trid=2155823 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 958 -SubTopic 360 -Section 50 -Paragraph 7 -URI http://asc.fasb.org/extlink&oid=120429125&loc=SL120174063-112916 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 958 -SubTopic 360 -Section 50 -Paragraph 1 -Subparagraph (d) -URI http://asc.fasb.org/extlink&oid=120429125&loc=d3e99779-112916 + Details
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