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PROPERTY, EQUIPMENT AND SOFTWARE, NET (Tables) | 12 Months Ended
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Dec. 31, 2020
Property, Plant and Equipment [Abstract] |
Schedule of Property, Plant, Equipment and Software | The following summarizes property, equipment and software, net as of December 31, 2020 and 2019 (in thousands):
| December 31,
| 2020 |  | 2019
Warehouse equipment | $ | — |  |  | $ | 5,144 |
Furniture and fixtures | 5,005 |  |  | 9,113 |
Leasehold improvements | 24,808 |  |  | 47,927 |
Office equipment | 676 |  |  | 1,735 |
Purchased software | 435 |  |  | 7,207 |
Computer hardware | 121,307 |  |  | 143,118 |
Internally-developed software (1) | 264,103 |  |  | 222,140 |
Total property, equipment and software, gross | 416,334 |  |  | 436,384 |
Less: accumulated depreciation and amortization | (331,050) |  |  | (311,434) |
Property, equipment and software, net | $ | 85,284 |  |  | $ | 124,950 |
(1)The net carrying amount of internally-developed software was $57.9 million and $71.1 million as of December 31, 2020 and 2019. Depreciation and amortization expense on property, equipment and software is classified as follows in the accompanying consolidated statements of operations for the years ended December 31, 2020, 2019 and 2018 (in thousands):
| Year Ended December 31,
| 2020 |  | 2019 |  | 2018
Service cost of revenue | $ | 28,443 |  |  | $ | 28,917 |  |  | $ | 28,102 |
Product cost of revenue | 9,434 |  |  | 6,466 |  |  | 8,467 |
Selling, general and administrative | 39,915 |  |  | 56,027 |  |  | 64,761 |
Total | $ | 77,792 |  |  | $ | 91,410 |  |  | $ | 101,330 |
The following table summarizes depreciation and amortization of property, equipment and software and intangible assets by reportable segment for the years ended December 31, 2020, 2019 and 2018 (in thousands):
| Year Ended December 31,
| 2020 |  | 2019 |  | 2018
North America | $ | 78,805 |  |  | $ | 89,083 |  |  | $ | 101,419 |
International | 8,717 |  |  | 16,682 |  |  | 14,409 |
Consolidated total | $ | 87,522 |  |  | $ | 105,765 |  |  | $ | 115,828 |
The following table summarizes expenditures for additions to tangible long-lived assets by reportable segment for the years ended December 31, 2020, 2019 and 2018 (in thousands):
| Year Ended December 31,
| 2020 |  | 2019 |  | 2018
North America | $ | 2,000 |  |  | $ | 6,791 |  |  | $ | 6,194 |
International | 2,707 |  |  | 6,103 |  |  | 10,393 |
Consolidated total | $ | 4,707 |  |  | $ | 12,894 |  |  | $ | 16,587 |
Schedule of Impairment Charges | The following table summarizes impairment for long-lived assets by asset type for the year ended December 31, 2020 (in thousands), of which $9.6 million is included in $22.4 million of Long-lived asset impairment and $5.6 million is included in $21.6 million of Restructuring and related charges on the consolidated statements of operations:
Long-Lived Asset Category | Impairment
Property, equipment and software, net |
Furniture and fixtures | $ | 413 |
Leasehold improvements | 8,419 |
Office equipment | 198 |
Purchased software | 14 |
Computer hardware | 2,842 |
Capitalized software | 304 |
Internally-developed software | 2,988 |
Total | $ | 15,178 |

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- Definition Tabular disclosure for impairment of long-lived assets held and used by an entity which includes a description of the impaired long-lived asset and facts and circumstances leading to the impairment, aggregate amount of the impairment loss and where the loss is located in the income statement, method(s) for determining fair value, and the segment in which the impaired long-lived asset is reported. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 360 -SubTopic 10 -Section 50 -Paragraph 2 -URI http://asc.fasb.org/extlink&oid=109226691&loc=d3e2921-110230 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 360 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB Topic 5.CC) -URI http://asc.fasb.org/extlink&oid=27011434&loc=d3e125687-122742 + Details
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- Definition Tabular disclosure of physical assets used in the normal conduct of business and not intended for resale. Includes, but is not limited to, balances by class of assets, depreciation and depletion expense and method used, including composite depreciation, and accumulated deprecation. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 210 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SX 210.5-02(13)) -URI http://asc.fasb.org/extlink&oid=120391452&loc=d3e13212-122682 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 360 -SubTopic 10 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6391035&loc=d3e2868-110229 + Details
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