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SEGMENT INFORMATION (Tables) | 12 Months Ended
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Dec. 31, 2020
Segment Reporting [Abstract] |
Schedule of Revenue by Reportable Segment | The following table summarizes revenue by reportable segment and category for the years ended December 31, 2020, 2019 and 2018 (in thousands):
| Year Ended December 31,
| 2020 |  | 2019 |  | 2018
North America |  |  |  |  |
Service revenue: |  |  |  |  |
Local | $ | 432,183 |  |  | $ | 721,038 |  |  | $ | 752,863 |
Goods | 35,276 |  |  | 16,236 |  |  | 18,283 |
Travel | 17,686 |  |  | 57,939 |  |  | 71,856 |
Total service revenue | 485,145 |  |  | 795,213 |  |  | 843,002 |
Product revenue - Goods | 333,479 |  |  | 563,694 |  |  | 796,393 |
Total North America revenue (1) | $ | 818,624 |  |  | $ | 1,358,907 |  |  | $ | 1,639,395 |
International |  |  |  |  |
Service revenue: |  |  |  |  |
Local | $ | 138,274 |  |  | $ | 287,611 |  |  | $ | 306,700 |
Goods | 11,757 |  |  | 9,441 |  |  | 14,602 |
Travel | 8,477 |  |  | 34,092 |  |  | 41,183 |
Total service revenue | 158,508 |  |  | 331,144 |  |  | 362,485 |
Product revenue - Goods | 439,736 |  |  | 528,864 |  |  | 634,866 |
Total International revenue (1) | $ | 598,244 |  |  | $ | 860,008 |  |  | $ | 997,351 |
(1)North America includes revenue from the United States of $808.3 million, $1,333.9 million and $1,600.2 million for the years ended December 31, 2020, 2019 and 2018. International includes revenue from the United Kingdom of $216.3 million, $314.3 million and $390.4 million for the years ended December 31, 2020, 2019 and 2018. There were no other individual countries that represented more than 10% of consolidated total revenue for the years ended December 31, 2020, 2019 and 2018. Revenue is attributed to individual countries based on the location of the customer.
Schedule of Gross Profit by Reportable Segment | The following table summarizes gross profit by reportable segment and category for the years ended December 31, 2020, 2019 and 2018 (in thousands):
| Year Ended December 31,
| 2020 |  | 2019 |  | 2018
North America |  |  |  |  |
Service gross profit: |  |  |  |  |
Local | $ | 379,040 |  |  | $ | 643,499 |  |  | $ | 671,352 |
Goods | 28,852 |  |  | 13,165 |  |  | 15,302 |
Travel | 12,907 |  |  | 45,739 |  |  | 57,945 |
Total service gross profit | 420,799 |  |  | 702,403 |  |  | 744,599 |
Product gross profit - Goods | 54,832 |  |  | 105,342 |  |  | 146,085 |
Total North America gross profit | $ | 475,631 |  |  | $ | 807,745 |  |  | $ | 890,684 |
International |  |  |  |  |
Service gross profit: |  |  |  |  |
Local | $ | 125,912 |  |  | $ | 269,666 |  |  | $ | 289,427 |
Goods | 10,496 |  |  | 8,509 |  |  | 13,252 |
Travel | 7,150 |  |  | 31,317 |  |  | 38,132 |
Total service gross profit | 143,558 |  |  | 309,492 |  |  | 340,811 |
Product gross profit - Goods | 58,105 |  |  | 68,892 |  |  | 89,106 |
Total International gross profit | $ | 201,663 |  |  | $ | 378,384 |  |  | $ | 429,917 |
Schedule of Operating Income by Reportable Segment | The following table summarizes contribution profit by reportable segment for the years ended December 31, 2020, 2019 and 2018 (in thousands):
| Year Ended December 31,
| 2020 |  | 2019 |  | 2018
North America |  |  |  |  |
Gross profit | $ | 475,631 |  |  | $ | 807,745 |  |  | $ | 890,684 |
Marketing | 96,039 |  |  | 214,069 |  |  | 273,787 |
Contribution profit | 379,592 |  |  | 593,676 |  |  | 616,897 |
International |  |  |  |  |
Gross profit | 201,663 |  |  | 378,384 |  |  | 429,917 |
Marketing | 58,495 |  |  | 125,286 |  |  | 121,950 |
Contribution profit | 143,168 |  |  | 253,098 |  |  | 307,967 |
Consolidated |  |  |  |  |
Gross profit | 677,294 |  |  | 1,186,129 |  |  | 1,320,601 |
Marketing | 154,534 |  |  | 339,355 |  |  | 395,737 |
Contribution profit | 522,760 |  |  | 846,774 |  |  | 924,864 |
Selling, general and administrative | 603,185 |  |  | 806,945 |  |  | 870,961 |
Goodwill impairment | 109,486 |  |  | — |  |  | — |
Long-lived asset impairment | 22,351 |  |  | — |  |  | — |
Restructuring and related charges | 64,836 |  |  | 31 |  |  | (136) |
Income (loss) from operations | $ | (277,098) |  |  | $ | 39,798 |  |  | $ | 54,039 |
Schedule of Total Assets by Segment | The following table summarizes total assets by reportable segment as of December 31, 2020 and 2019 (in thousands):
| December 31,
| 2020 |  | 2019
Total assets: |  |  |
North America (1) | $ | 971,110 |  |  | $ | 1,045,500 |
International (1) | 440,397 |  |  | 541,243 |
Consolidated total assets | $ | 1,411,507 |  |  | $ | 1,586,743 |
(1)North America contains assets from the United States of $948.1 million and $1,020.0 million as of December 31, 2020 and 2019. International contains assets from Switzerland of $151.7 million and $175.2 million as of December 31, 2020 and 2019. There were no other individual countries that represented more than 10% of consolidated total assets as of December 31, 2020 and 2019.
Schedule of Revenue from External Customers and Long-Lived Assets, by Geographical Areas | The following table summarizes tangible property and equipment, net of accumulated depreciation and amortization, by reportable segment as of December 31, 2020 and 2019 (in thousands):
| December 31,
| 2020 |  | 2019
North America (1) | $ | 19,427 |  |  | $ | 35,798 |
International (1) | 7,802 |  |  | 17,719 |
Consolidated total | $ | 27,229 |  |  | $ | 53,517 |
(1)Substantially all tangible property and equipment within North America is located in the United States. There were no other individual countries located outside of the United States that represented more than 10% of consolidated tangible property and equipment, net as of December 31, 2020 and 2019.
Property, Plant, and Equipment and Intangible Assets | The following summarizes property, equipment and software, net as of December 31, 2020 and 2019 (in thousands):
| December 31,
| 2020 |  | 2019
Warehouse equipment | $ | — |  |  | $ | 5,144 |
Furniture and fixtures | 5,005 |  |  | 9,113 |
Leasehold improvements | 24,808 |  |  | 47,927 |
Office equipment | 676 |  |  | 1,735 |
Purchased software | 435 |  |  | 7,207 |
Computer hardware | 121,307 |  |  | 143,118 |
Internally-developed software (1) | 264,103 |  |  | 222,140 |
Total property, equipment and software, gross | 416,334 |  |  | 436,384 |
Less: accumulated depreciation and amortization | (331,050) |  |  | (311,434) |
Property, equipment and software, net | $ | 85,284 |  |  | $ | 124,950 |
(1)The net carrying amount of internally-developed software was $57.9 million and $71.1 million as of December 31, 2020 and 2019. Depreciation and amortization expense on property, equipment and software is classified as follows in the accompanying consolidated statements of operations for the years ended December 31, 2020, 2019 and 2018 (in thousands):
| Year Ended December 31,
| 2020 |  | 2019 |  | 2018
Service cost of revenue | $ | 28,443 |  |  | $ | 28,917 |  |  | $ | 28,102 |
Product cost of revenue | 9,434 |  |  | 6,466 |  |  | 8,467 |
Selling, general and administrative | 39,915 |  |  | 56,027 |  |  | 64,761 |
Total | $ | 77,792 |  |  | $ | 91,410 |  |  | $ | 101,330 |
The following table summarizes depreciation and amortization of property, equipment and software and intangible assets by reportable segment for the years ended December 31, 2020, 2019 and 2018 (in thousands):
| Year Ended December 31,
| 2020 |  | 2019 |  | 2018
North America | $ | 78,805 |  |  | $ | 89,083 |  |  | $ | 101,419 |
International | 8,717 |  |  | 16,682 |  |  | 14,409 |
Consolidated total | $ | 87,522 |  |  | $ | 105,765 |  |  | $ | 115,828 |
The following table summarizes expenditures for additions to tangible long-lived assets by reportable segment for the years ended December 31, 2020, 2019 and 2018 (in thousands):
| Year Ended December 31,
| 2020 |  | 2019 |  | 2018
North America | $ | 2,000 |  |  | $ | 6,791 |  |  | $ | 6,194 |
International | 2,707 |  |  | 6,103 |  |  | 10,393 |
Consolidated total | $ | 4,707 |  |  | $ | 12,894 |  |  | $ | 16,587 |

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- Definition Tabular disclosure of information concerning material long-lived assets (excluding financial instruments, customer relationships with financial institutions, mortgage and other servicing rights, deferred policy acquisition costs, and deferred taxes assets) located in identified geographic areas and/or the amount of revenue from external customers attributed to that country from which revenue is material. An entity may also provide subtotals of geographic information about groups of countries. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 41 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9038-108599 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 220 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.1) -URI http://asc.fasb.org/extlink&oid=120395209&loc=SL114868664-224227 + Details
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