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SEGMENT INFORMATION
 12 Months Ended
Dec. 31, 2020
Segment Reporting [Abstract]  
SEGMENT INFORMATION SEGMENT INFORMATION The segment information reported in the tables below reflects the operating results that are regularly reviewed by our chief operating decision maker to assess performance and make resource allocation decisions. During the third quarter 2020, we changed our measure of segment profitability from operating income (loss) to contribution profit, defined as gross profit less marketing expense, which is consistent with how management reviews the operating results of the segments. Contribution profit measures the amount of marketing investment needed to generate gross profit. Other operating expenses are excluded from contribution profit as management does not review those expenses by segment. Our operations are organized into two segments: North America and International.
The following table summarizes revenue by reportable segment and category for the years ended December 31, 2020, 2019 and 2018 (in thousands):
Year Ended December 31,
202020192018
North America
Service revenue:
Local$432,183 $721,038 $752,863 
Goods35,276 16,236 18,283 
Travel17,686 57,939 71,856 
Total service revenue485,145 795,213 843,002 
Product revenue - Goods333,479 563,694 796,393 
Total North America revenue (1)
$818,624 $1,358,907 $1,639,395 
International
Service revenue:
Local$138,274 $287,611 $306,700 
Goods11,757 9,441 14,602 
Travel8,477 34,092 41,183 
Total service revenue158,508 331,144 362,485 
Product revenue - Goods439,736 528,864 634,866 
Total International revenue (1)
$598,244 $860,008 $997,351 
(1)North America includes revenue from the United States of $808.3 million, $1,333.9 million and $1,600.2 million for the years ended December 31, 2020, 2019 and 2018. International includes revenue from the United Kingdom of $216.3 million, $314.3 million and $390.4 million for the years ended December 31, 2020, 2019 and 2018. There were no other individual countries that represented more than 10% of consolidated total revenue for the years ended December 31, 2020, 2019 and 2018. Revenue is attributed to individual countries based on the location of the customer.
The following table summarizes gross profit by reportable segment and category for the years ended December 31, 2020, 2019 and 2018 (in thousands):
Year Ended December 31,
202020192018
North America
Service gross profit:
Local$379,040 $643,499 $671,352 
Goods28,852 13,165 15,302 
Travel12,907 45,739 57,945 
Total service gross profit420,799 702,403 744,599 
Product gross profit - Goods54,832 105,342 146,085 
Total North America gross profit$475,631 $807,745 $890,684 
International
Service gross profit:
Local$125,912 $269,666 $289,427 
Goods10,496 8,509 13,252 
Travel7,150 31,317 38,132 
Total service gross profit143,558 309,492 340,811 
Product gross profit - Goods58,105 68,892 89,106 
Total International gross profit$201,663 $378,384 $429,917 
The following table summarizes contribution profit by reportable segment for the years ended December 31, 2020, 2019 and 2018 (in thousands):
Year Ended December 31,
202020192018
North America
Gross profit$475,631 $807,745 $890,684 
Marketing96,039 214,069 273,787 
Contribution profit379,592 593,676 616,897 
International
Gross profit201,663 378,384 429,917 
Marketing58,495 125,286 121,950 
Contribution profit143,168 253,098 307,967 
Consolidated
Gross profit677,294 1,186,129 1,320,601 
Marketing154,534 339,355 395,737 
Contribution profit522,760 846,774 924,864 
Selling, general and administrative603,185 806,945 870,961 
Goodwill impairment109,486 — — 
Long-lived asset impairment22,351 — — 
Restructuring and related charges64,836 31 (136)
Income (loss) from operations$(277,098)$39,798 $54,039 
The following table summarizes total assets by reportable segment as of December 31, 2020 and 2019 (in thousands):
December 31,
20202019
Total assets:
North America (1)
$971,110 $1,045,500 
International (1)
440,397 541,243 
Consolidated total assets$1,411,507 $1,586,743 
(1)North America contains assets from the United States of $948.1 million and $1,020.0 million as of December 31, 2020 and 2019. International contains assets from Switzerland of $151.7 million and $175.2 million as of December 31, 2020 and 2019. There were no other individual countries that represented more than 10% of consolidated total assets as of December 31, 2020 and 2019.
The following table summarizes tangible property and equipment, net of accumulated depreciation and amortization, by reportable segment as of December 31, 2020 and 2019 (in thousands):
December 31,
 20202019
North America (1)
$19,427 $35,798 
International (1)
7,802 17,719 
Consolidated total
$27,229 $53,517 
(1)Substantially all tangible property and equipment within North America is located in the United States. There were no other individual countries located outside of the United States that represented more than 10% of consolidated tangible property and equipment, net as of December 31, 2020 and 2019.
The following table summarizes depreciation and amortization of property, equipment and software and intangible assets by reportable segment for the years ended December 31, 2020, 2019 and 2018 (in thousands):
Year Ended December 31,
 202020192018
North America$78,805 $89,083 $101,419 
International8,717 16,682 14,409 
Consolidated total
$87,522 $105,765 $115,828 
The following table summarizes expenditures for additions to tangible long-lived assets by reportable segment for the years ended December 31, 2020, 2019 and 2018 (in thousands):
Year Ended December 31,
 202020192018
North America$2,000 $6,791 $6,194 
International2,707 6,103 10,393 
Consolidated total
$4,707 $12,894 $16,587