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SEGMENT INFORMATION (Tables)

12 Months Ended

Dec. 31, 2020

Segment Reporting [Abstract]

Schedule of Revenue by Reportable Segment

The following table summarizes revenue by reportable segment and category for the years ended December 31, 2020, 2019 and 2018 (in thousands):

			Year Ended December 31,
			2020						2019						2018
North America
Service revenue:
Local			$	432,183					$	721,038					$	752,863
Goods			35,276						16,236						18,283
Travel			17,686						57,939						71,856
Total service revenue			485,145						795,213						843,002
Product revenue - Goods			333,479						563,694						796,393
Total North America revenue (1)			$	818,624					$	1,358,907					$	1,639,395
International
Service revenue:
Local			$	138,274					$	287,611					$	306,700
Goods			11,757						9,441						14,602
Travel			8,477						34,092						41,183
Total service revenue			158,508						331,144						362,485
Product revenue - Goods			439,736						528,864						634,866
Total International revenue (1)			$	598,244					$	860,008					$	997,351

(1)North America includes revenue from the United States of $808.3 million, $1,333.9 million and $1,600.2 million for the years ended December 31, 2020, 2019 and 2018. International includes revenue from the United Kingdom of $216.3 million, $314.3 million and $390.4 million for the years ended December 31, 2020, 2019 and 2018. There were no other individual countries that represented more than 10% of consolidated total revenue for the years ended December 31, 2020, 2019 and 2018. Revenue is attributed to individual countries based on the location of the customer.

Schedule of Gross Profit by Reportable Segment

The following table summarizes gross profit by reportable segment and category for the years ended December 31, 2020, 2019 and 2018 (in thousands):

			Year Ended December 31,
			2020						2019						2018
North America
Service gross profit:
Local			$	379,040					$	643,499					$	671,352
Goods			28,852						13,165						15,302
Travel			12,907						45,739						57,945
Total service gross profit			420,799						702,403						744,599
Product gross profit - Goods			54,832						105,342						146,085
Total North America gross profit			$	475,631					$	807,745					$	890,684
International
Service gross profit:
Local			$	125,912					$	269,666					$	289,427
Goods			10,496						8,509						13,252
Travel			7,150						31,317						38,132
Total service gross profit			143,558						309,492						340,811
Product gross profit - Goods			58,105						68,892						89,106
Total International gross profit			$	201,663					$	378,384					$	429,917

Schedule of Operating Income by Reportable Segment

The following table summarizes contribution profit by reportable segment for the years ended December 31, 2020, 2019 and 2018 (in thousands):

			Year Ended December 31,
			2020						2019						2018
North America
Gross profit			$	475,631					$	807,745					$	890,684
Marketing			96,039						214,069						273,787
Contribution profit			379,592						593,676						616,897
International
Gross profit			201,663						378,384						429,917
Marketing			58,495						125,286						121,950
Contribution profit			143,168						253,098						307,967
Consolidated
Gross profit			677,294						1,186,129						1,320,601
Marketing			154,534						339,355						395,737
Contribution profit			522,760						846,774						924,864
Selling, general and administrative			603,185						806,945						870,961
Goodwill impairment			109,486						—						—
Long-lived asset impairment			22,351						—						—
Restructuring and related charges			64,836						31						(136)
Income (loss) from operations			$	(277,098)					$	39,798					$	54,039

Schedule of Total Assets by Segment

The following table summarizes total assets by reportable segment as of December 31, 2020 and 2019 (in thousands):

			December 31,
			2020						2019
Total assets:
North America (1)			$	971,110					$	1,045,500
International (1)			440,397						541,243
Consolidated total assets			$	1,411,507					$	1,586,743

(1)North America contains assets from the United States of $948.1 million and $1,020.0 million as of December 31, 2020 and 2019. International contains assets from Switzerland of $151.7 million and $175.2 million as of December 31, 2020 and 2019. There were no other individual countries that represented more than 10% of consolidated total assets as of December 31, 2020 and 2019.

Schedule of Revenue from External Customers and Long-Lived Assets, by Geographical Areas

The following table summarizes tangible property and equipment, net of accumulated depreciation and amortization, by reportable segment as of December 31, 2020 and 2019 (in thousands):

			December 31,
			2020						2019
North America (1)			$	19,427					$	35,798
International (1)			7,802						17,719
Consolidated total			$	27,229					$	53,517

(1)Substantially all tangible property and equipment within North America is located in the United States. There were no other individual countries located outside of the United States that represented more than 10% of consolidated tangible property and equipment, net as of December 31, 2020 and 2019.

Property, Plant, and Equipment and Intangible Assets

The following summarizes property, equipment and software, net as of December 31, 2020 and 2019 (in thousands):

			December 31,
			2020						2019
Warehouse equipment			$	—					$	5,144
Furniture and fixtures			5,005						9,113
Leasehold improvements			24,808						47,927
Office equipment			676						1,735
Purchased software			435						7,207
Computer hardware			121,307						143,118
Internally-developed software (1)			264,103						222,140
Total property, equipment and software, gross			416,334						436,384
Less: accumulated depreciation and amortization			(331,050)						(311,434)
Property, equipment and software, net			$	85,284					$	124,950

(1)The net carrying amount of internally-developed software was $57.9 million and $71.1 million as of December 31, 2020 and 2019.

Depreciation and amortization expense on property, equipment and software is classified as follows in the accompanying consolidated statements of operations for the years ended December 31, 2020, 2019 and 2018 (in thousands):

			Year Ended December 31,
			2020						2019						2018
Service cost of revenue			$	28,443					$	28,917					$	28,102
Product cost of revenue			9,434						6,466						8,467
Selling, general and administrative			39,915						56,027						64,761
Total			$	77,792					$	91,410					$	101,330

The following table summarizes depreciation and amortization of property, equipment and software and intangible assets by reportable segment for the years ended December 31, 2020, 2019 and 2018 (in thousands):

			Year Ended December 31,
			2020						2019						2018
North America			$	78,805					$	89,083					$	101,419
International			8,717						16,682						14,409
Consolidated total			$	87,522					$	105,765					$	115,828

The following table summarizes expenditures for additions to tangible long-lived assets by reportable segment for the years ended December 31, 2020, 2019 and 2018 (in thousands):

			Year Ended December 31,
			2020						2019						2018
North America			$	2,000					$	6,791					$	6,194
International			2,707						6,103						10,393
Consolidated total			$	4,707					$	12,894					$	16,587

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