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SEGMENT INFORMATION (Tables) | 9 Months Ended
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Sep. 30, 2021
Segment Reporting [Abstract] |
Schedule of Revenue by Reportable Segment | The following table summarizes revenue by reportable segment and category for the three and nine months ended September 30, 2021 and 2020 (in thousands):
| Three Months Ended September 30, |  | Nine Months Ended September 30,
| 2021 |  | 2020 |  | 2021 |  | 2020
North America |  |  |  |  |  |  |
Service revenue: |  |  |  |  |  |  |
Local | $ | 129,131 |  |  | $ | 98,561 |  |  | $ | 394,358 |  |  | $ | 322,945 |
Goods | 9,189 |  |  | 8,787 |  |  | 37,266 |  |  | 18,401 |
Travel | 4,791 |  |  | 4,748 |  |  | 18,893 |  |  | 13,722 |
Total service revenue | 143,111 |  |  | 112,096 |  |  | 450,517 |  |  | 355,068 |
Product revenue - Goods | — |  |  | 68,215 |  |  | 626 |  |  | 293,729 |
Total North America revenue (1) | 143,111 |  |  | 180,311 |  |  | 451,143 |  |  | 648,797 |
International |  |  |  |  |  |  |
Service revenue: |  |  |  |  |  |  |
Local | 46,071 |  |  | 36,528 |  |  | 109,589 |  |  | 103,221 |
Goods | 5,879 |  |  | 3,309 |  |  | 9,429 |  |  | 8,821 |
Travel | 3,915 |  |  | 3,140 |  |  | 8,226 |  |  | 7,368 |
Total service revenue | 55,865 |  |  | 42,977 |  |  | 127,244 |  |  | 119,410 |
Product revenue - Goods | 15,195 |  |  | 80,731 |  |  | 165,559 |  |  | 305,608 |
Total International revenue (1) | $ | 71,060 |  |  | $ | 123,708 |  |  | $ | 292,803 |  |  | $ | 425,018 |
(1)North America includes revenue from the United States of $140.2 million and $177.3 million for the three months ended September 30, 2021 and 2020, and $444.2 million and $640.4 million for the nine months ended September 30, 2021 and 2020. International includes revenue from the United Kingdom of $21.4 million and $42.9 million for the three months ended September 30, 2021 and 2020, and $100.4 million and $151.1 million for the nine months ended September 30, 2021 and 2020. There were no other individual countries that represented more than 10% of consolidated total revenue for the three and nine months ended September 30, 2021 and 2020. Revenue is attributed to individual countries based on the location of the customer.
Schedule of Gross Profit by Reportable Segment | The following table summarizes gross profit by reportable segment and category for the three and nine months ended September 30, 2021 and 2020 (in thousands):
| Three Months Ended September 30, |  | Nine Months Ended September 30,
| 2021 |  | 2020 |  | 2021 |  | 2020
North America |  |  |  |  |  |  |
Service gross profit: |  |  |  |  |  |  |
Local | $ | 115,184 |  |  | $ | 87,507 |  |  | $ | 352,431 |  |  | $ | 283,004 |
Goods | 7,864 |  |  | 7,440 |  |  | 31,689 |  |  | 14,851 |
Travel | 3,762 |  |  | 3,874 |  |  | 15,092 |  |  | 9,726 |
Total service gross profit | 126,810 |  |  | 98,821 |  |  | 399,212 |  |  | 307,581 |
Product gross profit - Goods | — |  |  | 10,896 |  |  | 168 |  |  | 47,599 |
Total North America gross profit | 126,810 |  |  | 109,717 |  |  | 399,380 |  |  | 355,180 |
International |  |  |  |  |  |  |
Service gross profit: |  |  |  |  |  |  |
Local | 43,876 |  |  | 33,687 |  |  | 103,495 |  |  | 93,054 |
Goods | 5,587 |  |  | 2,849 |  |  | 8,892 |  |  | 7,422 |
Travel | 3,576 |  |  | 2,711 |  |  | 7,443 |  |  | 6,259 |
Total service gross profit | 53,039 |  |  | 39,247 |  |  | 119,830 |  |  | 106,735 |
Product gross profit - Goods | 1,590 |  |  | 11,058 |  |  | 23,155 |  |  | 36,580 |
Total International gross profit | $ | 54,629 |  |  | $ | 50,305 |  |  | $ | 142,985 |  |  | $ | 143,315 |
Schedule of Operating Income by Reportable Segment | The following table summarizes contribution profit by reportable segment for the three and nine months ended September 30, 2021 and 2020 (in thousands):
| Three Months Ended September 30, |  | Nine Months Ended September 30,
| 2021 |  | 2020 |  | 2021 |  | 2020
North America |  |  |  |  |  |  |
Gross profit | $ | 126,810 |  |  | $ | 109,717 |  |  | $ | 399,380 |  |  | $ | 355,180 |
Marketing | 38,302 |  |  | 19,718 |  |  | 94,247 |  |  | 73,203 |
Contribution profit | 88,508 |  |  | 89,999 |  |  | 305,133 |  |  | 281,977 |
International |  |  |  |  |  |  |
Gross profit | 54,629 |  |  | 50,305 |  |  | 142,985 |  |  | 143,315 |
Marketing | 14,857 |  |  | 11,668 |  |  | 36,298 |  |  | 43,555 |
Contribution profit | 39,772 |  |  | 38,637 |  |  | 106,687 |  |  | 99,760 |
Consolidated |  |  |  |  |  |  |
Gross profit | 181,439 |  |  | 160,022 |  |  | 542,365 |  |  | 498,495 |
Marketing | 53,159 |  |  | 31,386 |  |  | 130,545 |  |  | 116,758 |
Contribution profit | 128,280 |  |  | 128,636 |  |  | 411,820 |  |  | 381,737 |
Selling, general and administrative | 119,494 |  |  | 124,257 |  |  | 384,606 |  |  | 475,017 |
Goodwill impairment | — |  |  | — |  |  | — |  |  | 109,486 |
Long-lived asset impairment | — |  |  | — |  |  | — |  |  | 22,351 |
Restructuring and related charges | 12,483 |  |  | 20,559 |  |  | 34,150 |  |  | 61,037 |
Income (loss) from operations | $ | (3,697) |  |  | $ | (16,180) |  |  | $ | (6,936) |  |  | $ | (286,154) |
Schedule of Total Assets by Segment | The following table summarizes total assets by reportable segment as of September 30, 2021 and December 31, 2020 (in thousands):
| September 30, 2021 |  | December 31, 2020
Total assets: |  |  |
North America (1) | $ | 801,090 |  |  | $ | 971,110 |
International (1) | 286,781 |  |  | 440,397 |
Consolidated total assets | $ | 1,087,871 |  |  | $ | 1,411,507 |
(1)North America contains assets from the United States of $788.3 million and $948.1 million as of September 30, 2021 and December 31, 2020. International contained assets from Luxembourg of $126.6 million as of September 30, 2021 and from Switzerland of $151.7 million as of December 31, 2020. There were no other individual countries that represented more than 10% of consolidated total assets as of September 30, 2021 and December 31, 2020.

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- Definition Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8736-108599 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 25 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8813-108599 Reference 3: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=121556970&loc=d3e13816-109267 Reference 4: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8906-108599 + Details
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