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PROPERTY, EQUIPMENT AND SOFTWARE, NET (Tables)

12 Months Ended

Dec. 31, 2021

Property, Plant and Equipment [Abstract]

Schedule of Property, Equipment and Software, Net

The following summarizes property, equipment and software, net as of December 31, 2021 and 2020 (in thousands):

			December 31,
			2021						2020
Furniture and fixtures and other			5,524						5,681
Leasehold improvements			23,576						24,808
Computer hardware and purchased software			118,659						121,742
Internally-developed software (1)			309,018						264,103
Total property, equipment and software, gross			456,777						416,334
Less: accumulated depreciation and amortization			(383,196)						(331,050)
Property, equipment and software, net			$	73,581					$	85,284

(1)The net carrying amount of internally-developed software was $54.7 million and $57.9 million as of December 31, 2021 and 2020.

Depreciation and amortization expense on property, equipment and software is classified as follows in the accompanying consolidated statements of operations for the years ended December 31, 2021, 2020 and 2019 (in thousands):

			Year Ended December 31,
			2021						2020						2019
Service cost of revenue			$	32,354					$	28,443					$	28,917
Product cost of revenue			378						9,434						6,466
Selling, general and administrative			31,193						39,915						56,027
Total			$	63,925					$	77,792					$	91,410

The following table summarizes tangible property and equipment, net of accumulated depreciation and amortization, by reportable segment as of December 31, 2021 and 2020 (in thousands):

			December 31,
			2021						2020
North America (1)			$	10,836					$	19,427
International (1)			7,973						7,802
Consolidated total			$	18,809					$	27,229

(1)Substantially all tangible property and equipment within North America is located in the United States. There were no other individual countries located outside of the United States where tangible property and equipment, net is material as of December 31, 2021 and 2020.

The following table summarizes depreciation and amortization of property, equipment and software and intangible assets by reportable segment for the years ended December 31, 2021, 2020 and 2019 (in thousands):

			Year Ended December 31,
			2021						2020						2019
North America			$	63,725					$	78,805					$	89,083
International			9,094						8,717						16,682
Consolidated total			$	72,819					$	87,522					$	105,765

The following table summarizes expenditures for additions to tangible long-lived assets by reportable segment for the years ended December 31, 2021, 2020 and 2019 (in thousands):

			Year Ended December 31,
			2021						2020						2019
North America			$	1,777					$	2,000					$	6,791
International			4,562						2,707						6,103
Consolidated total			$	6,339					$	4,707					$	12,894

Schedule of Impairment Charges for Long-lived Assets

The following table summarizes impairment charges for property, equipment and software that are presented within Restructuring and related charges and Long-lived asset impairment on the consolidated statements of operations for the years ended December 31, 2021 and 2020 (in thousands):

			Year Ended December 31,
			2021						2020
Long-lived asset impairment:
North America			$	—					$	—
International			—						9,565
Long-lived asset impairment			—						9,565
Restructuring and related charges:
North America			602						—
International			268						5,613
Restructuring and related charges impairment			870						5,613
Total property, equipment and software impairment			$	870					$	15,178

The following table summarizes impairment for long-lived assets by asset type for the years ended December 31, 2021 and 2020 (in thousands):

			Year Ended December 31,
Long-Lived Asset Category			2021						2020
Property, equipment and software, net
Leasehold improvements			870						8,419
Computer hardware			—						2,842
Internally-developed software			—						2,988
Other Property, equipment and software, net			—						929
Total			$	870					$	15,178

X

- Definition

Tabular disclosure for impairment of long-lived assets held and used by an entity which includes a description of the impaired long-lived asset and facts and circumstances leading to the impairment, aggregate amount of the impairment loss and where the loss is located in the income statement, method(s) for determining fair value, and the segment in which the impaired long-lived asset is reported.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 360
-SubTopic 10
-Section 50
-Paragraph 2
-URI http://asc.fasb.org/extlink&oid=109226691&loc=d3e2921-110230

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-Publisher FASB
-Name Accounting Standards Codification
-Topic 360
-SubTopic 10
-Section S99
-Paragraph 2
-Subparagraph (SAB Topic 5.CC)
-URI http://asc.fasb.org/extlink&oid=27011434&loc=d3e125687-122742

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- Definition

Tabular disclosure of physical assets used in the normal conduct of business and not intended for resale. Includes, but is not limited to, balances by class of assets, depreciation and depletion expense and method used, including composite depreciation, and accumulated deprecation.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 210
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.5-02(13))
-URI http://asc.fasb.org/extlink&oid=120391452&loc=d3e13212-122682

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