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SEGMENT INFORMATION (Tables)

12 Months Ended

Dec. 31, 2021

Segment Reporting [Abstract]

Schedule of Revenue by Reportable Segment

The following table summarizes revenue by reportable segment and category for the years ended December 31, 2021, 2020 and 2019 (in thousands):

			Year Ended December 31,
			2021						2020						2019
North America
Service revenue:
Local			$	530,468					$	432,183					$	721,038
Goods			51,568						35,276						16,236
Travel			24,393						17,686						57,939
Total service revenue			606,429						485,145						795,213
Product revenue - Goods			626						333,479						563,694
Total North America revenue (1)			$	607,055					$	818,624					$	1,358,907
International
Service revenue:
Local			$	155,866					$	138,274					$	287,611
Goods			19,477						11,757						9,441
Travel			13,023						8,477						34,092
Total service revenue			188,366						158,508						331,144
Product revenue - Goods			171,687						439,736						528,864
Total International revenue (1)			$	360,053					$	598,244					$	860,008

(1)North America includes revenue from the United States of $597.6 million, $808.3 million and $1,333.9 million for the years ended December 31, 2021, 2020 and 2019. International includes revenue from the United Kingdom of $120.8 million, $216.3 million and $314.3 million for the years ended December 31, 2021, 2020 and 2019. There were no other individual countries that represented more than 10% of consolidated total revenue for the years ended December 31, 2021, 2020 and 2019. Revenue is attributed to individual countries based on the location of the customer.

Schedule of Cost of Revenue by Segment and Category

The following table summarizes cost of revenue by reportable segment and category for the years ended December 31, 2021, 2020 and 2019 (in thousands):

			Year Ended December 31,
			2021						2020						2019
North America
Service cost of revenue:
Local			$	58,192					$	53,143					$	77,539
Goods			7,790						6,424						3,071
Travel			4,952						4,779						12,200
Total service cost of revenue			70,934						64,346						92,810
Product cost of revenue - Goods			458						278,647						458,352
Total North America cost of revenue			$	71,392					$	342,993					$	551,162
International
Service cost of revenue:
Local			$	8,962					$	12,362					$	17,945
Goods			986						1,261						932
Travel			1,138						1,327						2,775
Total service cost of revenue			11,086						14,950						21,652
Product cost of revenue - Goods			147,514						381,631						459,972
Total International cost of revenue			$	158,600					$	396,581					$	481,624

Schedule of Operating Income by Reportable Segment

The following table summarizes contribution profit by reportable segment for the years ended December 31, 2021, 2020 and 2019 (in thousands):

			Year Ended December 31,
			2021						2020						2019
North America
Revenue			$	607,055					$	818,624					$	1,358,907
Cost of revenue			71,392						342,993						551,162
Marketing			138,025						96,039						214,069
Contribution profit			397,638						379,592						593,676
International
Revenue			360,053						598,244						860,008
Cost of revenue			158,600						396,581						481,624
Marketing			50,755						58,495						125,286
Contribution profit			150,698						143,168						253,098
Consolidated
Revenue			967,108						1,416,868						2,218,915
Cost of revenue			229,992						739,574						1,032,786
Marketing			188,780						154,534						339,355
Contribution profit			548,336						522,760						846,774
Selling, general and administrative			511,096						603,185						806,945
Goodwill impairment			—						109,486						—
Long-lived asset impairment			—						22,351						—
Restructuring and related charges			41,895						64,836						31
Income (loss) from operations			$	(4,655)					$	(277,098)					$	39,798

Schedule of Total Assets by Segment

The following table summarizes total assets by reportable segment as of December 31, 2021 and 2020 (in thousands):

			December 31,
			2021						2020
Total assets:
North America (1)			$	964,523					$	971,110
International (1)			193,358						440,397
Consolidated total assets			$	1,157,881					$	1,411,507

(1)North America contains assets from the United States of $951.8 million and $948.1 million as of December 31, 2021 and 2020. International contains assets from the United Kingdom of $126.0 million as of December 31, 2021 and from Switzerland of $151.7 million as of December 31, 2020. There were no other individual countries that represented more than 10% of consolidated total assets as of December 31, 2021 and 2020.

Schedule of Property, Equipment and Software, by Reportable Segment

The following summarizes property, equipment and software, net as of December 31, 2021 and 2020 (in thousands):

			December 31,
			2021						2020
Furniture and fixtures and other			5,524						5,681
Leasehold improvements			23,576						24,808
Computer hardware and purchased software			118,659						121,742
Internally-developed software (1)			309,018						264,103
Total property, equipment and software, gross			456,777						416,334
Less: accumulated depreciation and amortization			(383,196)						(331,050)
Property, equipment and software, net			$	73,581					$	85,284

(1)The net carrying amount of internally-developed software was $54.7 million and $57.9 million as of December 31, 2021 and 2020.

Depreciation and amortization expense on property, equipment and software is classified as follows in the accompanying consolidated statements of operations for the years ended December 31, 2021, 2020 and 2019 (in thousands):

			Year Ended December 31,
			2021						2020						2019
Service cost of revenue			$	32,354					$	28,443					$	28,917
Product cost of revenue			378						9,434						6,466
Selling, general and administrative			31,193						39,915						56,027
Total			$	63,925					$	77,792					$	91,410

The following table summarizes tangible property and equipment, net of accumulated depreciation and amortization, by reportable segment as of December 31, 2021 and 2020 (in thousands):

			December 31,
			2021						2020
North America (1)			$	10,836					$	19,427
International (1)			7,973						7,802
Consolidated total			$	18,809					$	27,229

(1)Substantially all tangible property and equipment within North America is located in the United States. There were no other individual countries located outside of the United States where tangible property and equipment, net is material as of December 31, 2021 and 2020.

The following table summarizes depreciation and amortization of property, equipment and software and intangible assets by reportable segment for the years ended December 31, 2021, 2020 and 2019 (in thousands):

			Year Ended December 31,
			2021						2020						2019
North America			$	63,725					$	78,805					$	89,083
International			9,094						8,717						16,682
Consolidated total			$	72,819					$	87,522					$	105,765

The following table summarizes expenditures for additions to tangible long-lived assets by reportable segment for the years ended December 31, 2021, 2020 and 2019 (in thousands):

			Year Ended December 31,
			2021						2020						2019
North America			$	1,777					$	2,000					$	6,791
International			4,562						2,707						6,103
Consolidated total			$	6,339					$	4,707					$	12,894

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