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PROPERTY, EQUIPMENT AND SOFTWARE, NET (Tables) | 12 Months Ended
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Dec. 31, 2023
Property, Plant and Equipment [Abstract] |
Schedule of Property, Equipment and Software, Net | The following summarizes property, equipment and software, net as of December 31, 2023 and 2022 (in thousands):
| December 31,
| 2023 |  | 2022
Furniture and fixtures and other | 571 |  |  | 3,384 |
Leasehold improvements | 19,167 |  |  | 18,428 |
Computer hardware and purchased software | 5,741 |  |  | 110,338 |
Internally-developed software (1) | 295,860 |  |  | 334,079 |
Total property, equipment and software, gross | 321,339 |  |  | 466,229 |
Less: accumulated depreciation and amortization | (290,809) |  |  | (409,498) |
Property, equipment and software, net | $ | 30,530 |  |  | $ | 56,731 |
(1)The net carrying amount of internally-developed software was $28.4 million and $48.6 million as of December 31, 2023 and 2022. Depreciation and amortization expense on property, equipment and software is classified as follows in the accompanying Consolidated Statements of Operations for the years ended December 31, 2023, 2022 and 2021 (in thousands):
| Year Ended December 31,
| 2023 |  | 2022 |  | 2021
Service cost of revenue | $ | 25,024 |  |  | $ | 32,554 |  |  | $ | 32,354 |
Product cost of revenue | — |  |  | — |  |  | 378 |
Selling, general and administrative | 18,377 |  |  | 21,616 |  |  | 31,193 |
Total | $ | 43,401 |  |  | $ | 54,170 |  |  | $ | 63,925 |
The following table summarizes tangible property and equipment, net of accumulated depreciation and amortization, by reportable segment as of December 31, 2023 and 2022 (in thousands):
| December 31,
| 2023 |  | 2022
North America (1) | $ | 1,037 |  |  | $ | 5,246 |
International (1) | 1,127 |  |  | 2,928 |
Consolidated total | $ | 2,164 |  |  | $ | 8,174 |
(1)All tangible property and equipment within North America is located in the United States. There were no other individual countries located outside of the United States where tangible property and equipment, net is material as of December 31, 2023 and 2022. The following table summarizes depreciation and amortization of property, equipment and software and intangible assets by reportable segment for the years ended December 31, 2023, 2022 and 2021 (in thousands):
| Year Ended December 31,
| 2023 |  | 2022 |  | 2021
North America | $ | 40,466 |  |  | $ | 52,077 |  |  | $ | 63,725 |
International | 10,752 |  |  | 10,586 |  |  | 9,094 |
Consolidated total | $ | 51,218 |  |  | $ | 62,663 |  |  | $ | 72,819 |
The following table summarizes expenditures for additions to tangible long-lived assets by reportable segment for the years ended December 31, 2023, 2022 and 2021 (in thousands):
| Year Ended December 31,
| 2023 |  | 2022 |  | 2021
North America | $ | 24 |  |  | $ | 1,323 |  |  | $ | 1,777 |
International | 84 |  |  | 2,565 |  |  | 4,562 |
Consolidated total | $ | 108 |  |  | $ | 3,888 |  |  | $ | 6,339 |
Schedule of Impairment Charges for Long-lived Assets | The following table summarizes impairment charges for property, equipment and software that are presented within Restructuring and related charges and Long-lived asset impairment on the Consolidated Statements of Operations for the years ended December 31, 2023, 2022 and 2021 (in thousands):
| Year Ended December 31,
| 2023 |  | 2022 |  | 2021
Long-lived asset impairment: |  |  |  |  |
North America | $ | — |  |  | $ | 753 |  |  | $ | — |
International | — |  |  | 3,736 |  |  | — |
Long-lived asset impairment | — |  |  | 4,489 |  |  | — |
Restructuring and related charges: |  |  |  |  |
North America | — |  |  | — |  |  | 602 |
International | — |  |  | — |  |  | 268 |
Restructuring and related charges impairment | — |  |  | — |  |  | 870 |
Total property, equipment and software impairment | $ | — |  |  | $ | 4,489 |  |  | $ | 870 |
The following table summarizes impairment for long-lived assets by asset type for the years ended December 31, 2023, 2022 and 2021 (in thousands):
| Year Ended December 31,
Long-Lived Asset Category | 2023 |  | 2022 |  | 2021
Property, equipment and software, net |  |  |  |  |
Leasehold improvements | — |  |  | 1,747 |  |  | 870 |
Computer hardware | — |  |  | 1,498 |  |  | — |
Internally-developed software | — |  |  | 753 |  |  | — |
Other Property, equipment and software, net | — |  |  | 491 |  |  | — |
Total | $ | — |  |  | $ | 4,489 |  |  | $ | 870 |

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- Definition Tabular disclosure for impairment of long-lived assets held and used by an entity which includes a description of the impaired long-lived asset and facts and circumstances leading to the impairment, aggregate amount of the impairment loss and where the loss is located in the income statement, method(s) for determining fair value, and the segment in which the impaired long-lived asset is reported. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Topic 360 -SubTopic 10 -Name Accounting Standards Codification -Section S99 -Paragraph 2 -Subparagraph (SAB Topic 5.CC) -Publisher FASB -URI https://asc.fasb.org//1943274/2147480091/360-10-S99-2 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 360 -SubTopic 10 -Section 50 -Paragraph 2 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482099/360-10-50-2 + Details
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- Definition Tabular disclosure of physical assets used in the normal conduct of business and not intended for resale. Includes, but is not limited to, balances by class of assets, depreciation and depletion expense and method used, including composite depreciation, and accumulated deprecation. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Section 50 -Paragraph 1 -SubTopic 10 -Topic 360 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482099/360-10-50-1 + Details
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