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SEGMENT INFORMATION (Tables) | 12 Months Ended
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Dec. 31, 2023
Segment Reporting [Abstract] |
Schedule of Revenue by Reportable Segment | The following table summarizes revenue by reportable segment and category for the years ended December 31, 2023, 2022 and 2021 (in thousands):
| Year Ended December 31,
| 2023 |  | 2022 |  | 2021
North America |  |  |  |  |
Service revenue: |  |  |  |  |
Local | $ | 346,962 |  |  | $ | 390,449 |  |  | $ | 530,468 |
Goods | 18,436 |  |  | 28,785 |  |  | 51,568 |
Travel | 14,554 |  |  | 17,035 |  |  | 24,393 |
Total service revenue | 379,952 |  |  | 436,269 |  |  | 606,429 |
Product revenue - Goods | — |  |  | — |  |  | 626 |
Total North America revenue (1) | $ | 379,952 |  |  | $ | 436,269 |  |  | $ | 607,055 |
International |  |  |  |  |
Service revenue: |  |  |  |  |
Local | $ | 111,543 |  |  | $ | 128,295 |  |  | $ | 155,866 |
Goods | 14,961 |  |  | 23,742 |  |  | 19,477 |
Travel | 8,454 |  |  | 10,779 |  |  | 13,023 |
Total service revenue | 134,958 |  |  | 162,816 |  |  | 188,366 |
Product revenue - Goods | — |  |  | — |  |  | 171,687 |
Total International revenue (1) | $ | 134,958 |  |  | $ | 162,816 |  |  | $ | 360,053 |
(1)North America includes revenue from the United States of $374.0 million, $428.5 million and $597.6 million for the years ended December 31, 2023, 2022 and 2021. International includes revenue from the United Kingdom of $120.8 million for the year ended December 31 2021. There were no other individual countries that represented more than 10% of consolidated total revenue for the years ended December 31, 2023, 2022 and 2021. Revenue is attributed to individual countries based on the location of the customer.
Schedule of Cost of Revenue by Segment and Category | The following table summarizes cost of revenue by reportable segment and category for the years ended December 31, 2023, 2022 and 2021 (in thousands):
| Year Ended December 31,
| 2023 |  | 2022 |  | 2021
North America |  |  |  |  |
Service cost of revenue: |  |  |  |  |
Local | $ | 44,199 |  |  | $ | 52,693 |  |  | $ | 58,192 |
Goods | 3,276 |  |  | 5,249 |  |  | 7,790 |
Travel | 3,484 |  |  | 4,173 |  |  | 4,952 |
Total service cost of revenue | 50,959 |  |  | 62,115 |  |  | 70,934 |
Product cost of revenue - Goods | — |  |  | — |  |  | 458 |
Total North America cost of revenue | $ | 50,959 |  |  | $ | 62,115 |  |  | $ | 71,392 |
International |  |  |  |  |
Service cost of revenue: |  |  |  |  |
Local | $ | 9,903 |  |  | $ | 10,647 |  |  | $ | 8,962 |
Goods | 2,305 |  |  | 2,080 |  |  | 986 |
Travel | 1,079 |  |  | 1,419 |  |  | 1,138 |
Total service cost of revenue | 13,287 |  |  | 14,146 |  |  | 11,086 |
Product cost of revenue - Goods | — |  |  | — |  |  | 147,514 |
Total International cost of revenue | $ | 13,287 |  |  | $ | 14,146 |  |  | $ | 158,600 |
Schedule of Operating Income by Reportable Segment | The following table summarizes contribution profit by reportable segment for the years ended December 31, 2023, 2022 and 2021 (in thousands):
| Year Ended December 31,
| 2023 |  | 2022 |  | 2021
North America |  |  |  |  |
Revenue | $ | 379,952 |  |  | $ | 436,269 |  |  | $ | 607,055 |
Cost of revenue | 50,959 |  |  | 62,115 |  |  | 71,392 |
Marketing | 73,178 |  |  | 103,862 |  |  | 138,025 |
Contribution profit | 255,815 |  |  | 270,292 |  |  | 397,638 |
International |  |  |  |  |
Revenue | 134,958 |  |  | 162,816 |  |  | 360,053 |
Cost of revenue | 13,287 |  |  | 14,146 |  |  | 158,600 |
Marketing | 37,327 |  |  | 45,369 |  |  | 50,755 |
Contribution profit | 84,344 |  |  | 103,301 |  |  | 150,698 |
Consolidated |  |  |  |  |
Revenue | 514,910 |  |  | 599,085 |  |  | 967,108
Cost of revenue | 64,246 |  |  | 76,261 |  |  | 229,992
Marketing | 110,505 |  |  | 149,231 |  |  | 188,780 |
Contribution profit | 340,159 |  |  | 373,593 |  |  | 548,336 |
Selling, general and administrative | 350,405 |  |  | 481,375 |  |  | 511,096 |
Goodwill impairment | — |  |  | 35,424 |  |  | — |
Long-lived asset impairment | — |  |  | 12,259 |  |  | — |
Restructuring and related charges | 8,006 |  |  | 12,350 |  |  | 41,895 |
Income (loss) from operations | $ | (18,252) |  |  | $ | (167,815) |  |  | $ | (4,655) |
Schedule of Total Assets by Segment | The following table summarizes total assets by reportable segment as of December 31, 2023 and 2022 (in thousands):
| December 31,
| 2023 |  | 2022
Total assets: |  |  |
North America (1) | $ | 465,213 |  |  | $ | 669,336 |
International (1) | 105,743 |  |  | 123,781 |
Consolidated total assets | $ | 570,956 |  |  | $ | 793,117 |
(1)North America contains assets from the United States of $460.2 million and $661.3 million as of December 31, 2023 and 2022. There were no other individual countries that represented more than 10% of consolidated total assets as of December 31, 2023 and 2022.
Schedule of Property, Equipment and Software, by Reportable Segment | The following summarizes property, equipment and software, net as of December 31, 2023 and 2022 (in thousands):
| December 31,
| 2023 |  | 2022
Furniture and fixtures and other | 571 |  |  | 3,384 |
Leasehold improvements | 19,167 |  |  | 18,428 |
Computer hardware and purchased software | 5,741 |  |  | 110,338 |
Internally-developed software (1) | 295,860 |  |  | 334,079 |
Total property, equipment and software, gross | 321,339 |  |  | 466,229 |
Less: accumulated depreciation and amortization | (290,809) |  |  | (409,498) |
Property, equipment and software, net | $ | 30,530 |  |  | $ | 56,731 |
(1)The net carrying amount of internally-developed software was $28.4 million and $48.6 million as of December 31, 2023 and 2022. Depreciation and amortization expense on property, equipment and software is classified as follows in the accompanying Consolidated Statements of Operations for the years ended December 31, 2023, 2022 and 2021 (in thousands):
| Year Ended December 31,
| 2023 |  | 2022 |  | 2021
Service cost of revenue | $ | 25,024 |  |  | $ | 32,554 |  |  | $ | 32,354 |
Product cost of revenue | — |  |  | — |  |  | 378 |
Selling, general and administrative | 18,377 |  |  | 21,616 |  |  | 31,193 |
Total | $ | 43,401 |  |  | $ | 54,170 |  |  | $ | 63,925 |
The following table summarizes tangible property and equipment, net of accumulated depreciation and amortization, by reportable segment as of December 31, 2023 and 2022 (in thousands):
| December 31,
| 2023 |  | 2022
North America (1) | $ | 1,037 |  |  | $ | 5,246 |
International (1) | 1,127 |  |  | 2,928 |
Consolidated total | $ | 2,164 |  |  | $ | 8,174 |
(1)All tangible property and equipment within North America is located in the United States. There were no other individual countries located outside of the United States where tangible property and equipment, net is material as of December 31, 2023 and 2022. The following table summarizes depreciation and amortization of property, equipment and software and intangible assets by reportable segment for the years ended December 31, 2023, 2022 and 2021 (in thousands):
| Year Ended December 31,
| 2023 |  | 2022 |  | 2021
North America | $ | 40,466 |  |  | $ | 52,077 |  |  | $ | 63,725 |
International | 10,752 |  |  | 10,586 |  |  | 9,094 |
Consolidated total | $ | 51,218 |  |  | $ | 62,663 |  |  | $ | 72,819 |
The following table summarizes expenditures for additions to tangible long-lived assets by reportable segment for the years ended December 31, 2023, 2022 and 2021 (in thousands):
| Year Ended December 31,
| 2023 |  | 2022 |  | 2021
North America | $ | 24 |  |  | $ | 1,323 |  |  | $ | 1,777 |
International | 84 |  |  | 2,565 |  |  | 4,562 |
Consolidated total | $ | 108 |  |  | $ | 3,888 |  |  | $ | 6,339 |

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