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PROPERTY, EQUIPMENT AND SOFTWARE, NET (Tables)
 12 Months Ended
Dec. 31, 2023
Property, Plant and Equipment [Abstract]  
Schedule of Property, Equipment and Software, Net
The following summarizes property, equipment and software, net as of December 31, 2023 and 2022 (in thousands):
December 31,
20232022
Furniture and fixtures and other571 3,384 
Leasehold improvements19,167 18,428 
Computer hardware and purchased software5,741 110,338 
Internally-developed software (1)
295,860 334,079 
Total property, equipment and software, gross321,339 466,229 
Less: accumulated depreciation and amortization(290,809)(409,498)
Property, equipment and software, net$30,530 $56,731 
(1)The net carrying amount of internally-developed software was $28.4 million and $48.6 million as of December 31, 2023 and 2022.
Depreciation and amortization expense on property, equipment and software is classified as follows in the accompanying Consolidated Statements of Operations for the years ended December 31, 2023, 2022 and 2021 (in thousands):
Year Ended December 31,
202320222021
Service cost of revenue$25,024 $32,554 $32,354 
Product cost of revenue — — 378 
Selling, general and administrative18,377 21,616 31,193 
Total$43,401 $54,170 $63,925 
The following table summarizes tangible property and equipment, net of accumulated depreciation and amortization, by reportable segment as of December 31, 2023 and 2022 (in thousands):
December 31,
 20232022
North America (1)
$1,037 $5,246 
International (1)
1,127 2,928 
Consolidated total
$2,164 $8,174 
(1)All tangible property and equipment within North America is located in the United States. There were no other individual countries located outside of the United States where tangible property and equipment, net is material as of December 31, 2023 and 2022.
The following table summarizes depreciation and amortization of property, equipment and software and intangible assets by reportable segment for the years ended December 31, 2023, 2022 and 2021 (in thousands):
Year Ended December 31,
 202320222021
North America$40,466 $52,077 $63,725 
International10,752 10,586 9,094 
Consolidated total
$51,218 $62,663 $72,819 
The following table summarizes expenditures for additions to tangible long-lived assets by reportable segment for the years ended December 31, 2023, 2022 and 2021 (in thousands):
Year Ended December 31,
 202320222021
North America$24 $1,323 $1,777 
International84 2,565 4,562 
Consolidated total
$108 $3,888 $6,339 
Schedule of Impairment Charges for Long-lived Assets
The following table summarizes impairment charges for property, equipment and software that are presented within Restructuring and related charges and Long-lived asset impairment on the Consolidated Statements of Operations for the years ended December 31, 2023, 2022 and 2021 (in thousands):
Year Ended December 31,
202320222021
Long-lived asset impairment:
North America$— $753 $— 
International— 3,736 — 
Long-lived asset impairment— 4,489 — 
Restructuring and related charges:
North America— — 602 
International— — 268 
Restructuring and related charges impairment— — 870 
Total property, equipment and software impairment$— $4,489 $870 
The following table summarizes impairment for long-lived assets by asset type for the years ended December 31, 2023, 2022 and 2021 (in thousands):
Year Ended December 31,
Long-Lived Asset Category202320222021
Property, equipment and software, net
Leasehold improvements— 1,747 870 
Computer hardware— 1,498 — 
Internally-developed software— 753 — 
Other Property, equipment and software, net— 491 — 
Total$— $4,489 $870