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SEGMENT INFORMATION (Tables)

12 Months Ended

Dec. 31, 2023

Segment Reporting [Abstract]

Schedule of Revenue by Reportable Segment

The following table summarizes revenue by reportable segment and category for the years ended December 31, 2023, 2022 and 2021 (in thousands):

			Year Ended December 31,
			2023						2022						2021
North America
Service revenue:
Local			$	346,962					$	390,449					$	530,468
Goods			18,436						28,785						51,568
Travel			14,554						17,035						24,393
Total service revenue			379,952						436,269						606,429
Product revenue - Goods			—						—						626
Total North America revenue (1)			$	379,952					$	436,269					$	607,055
International
Service revenue:
Local			$	111,543					$	128,295					$	155,866
Goods			14,961						23,742						19,477
Travel			8,454						10,779						13,023
Total service revenue			134,958						162,816						188,366
Product revenue - Goods			—						—						171,687
Total International revenue (1)			$	134,958					$	162,816					$	360,053

(1)North America includes revenue from the United States of $374.0 million, $428.5 million and $597.6 million for the years ended December 31, 2023, 2022 and 2021. International includes revenue from the United Kingdom of $120.8 million for the year ended December 31 2021. There were no other individual countries that represented more than 10% of consolidated total revenue for the years ended December 31, 2023, 2022 and 2021. Revenue is attributed to individual countries based on the location of the customer.

Schedule of Cost of Revenue by Segment and Category

The following table summarizes cost of revenue by reportable segment and category for the years ended December 31, 2023, 2022 and 2021 (in thousands):

			Year Ended December 31,
			2023						2022						2021
North America
Service cost of revenue:
Local			$	44,199					$	52,693					$	58,192
Goods			3,276						5,249						7,790
Travel			3,484						4,173						4,952
Total service cost of revenue			50,959						62,115						70,934
Product cost of revenue - Goods			—						—						458
Total North America cost of revenue			$	50,959					$	62,115					$	71,392
International
Service cost of revenue:
Local			$	9,903					$	10,647					$	8,962
Goods			2,305						2,080						986
Travel			1,079						1,419						1,138
Total service cost of revenue			13,287						14,146						11,086
Product cost of revenue - Goods			—						—						147,514
Total International cost of revenue			$	13,287					$	14,146					$	158,600

Schedule of Operating Income by Reportable Segment

The following table summarizes contribution profit by reportable segment for the years ended December 31, 2023, 2022 and 2021 (in thousands):

			Year Ended December 31,
			2023						2022						2021
North America
Revenue			$	379,952					$	436,269					$	607,055
Cost of revenue			50,959						62,115						71,392
Marketing			73,178						103,862						138,025
Contribution profit			255,815						270,292						397,638
International
Revenue			134,958						162,816						360,053
Cost of revenue			13,287						14,146						158,600
Marketing			37,327						45,369						50,755
Contribution profit			84,344						103,301						150,698
Consolidated
Revenue			514,910						599,085						967,108
Cost of revenue			64,246						76,261						229,992
Marketing			110,505						149,231						188,780
Contribution profit			340,159						373,593						548,336
Selling, general and administrative			350,405						481,375						511,096
Goodwill impairment			—						35,424						—
Long-lived asset impairment			—						12,259						—
Restructuring and related charges			8,006						12,350						41,895
Income (loss) from operations			$	(18,252)					$	(167,815)					$	(4,655)

Schedule of Total Assets by Segment

The following table summarizes total assets by reportable segment as of December 31, 2023 and 2022 (in thousands):

			December 31,
			2023						2022
Total assets:
North America (1)			$	465,213					$	669,336
International (1)			105,743						123,781
Consolidated total assets			$	570,956					$	793,117

(1)North America contains assets from the United States of $460.2 million and $661.3 million as of December 31, 2023 and 2022. There were no other individual countries that represented more than 10% of consolidated total assets as of December 31, 2023 and 2022.

Schedule of Property, Equipment and Software, by Reportable Segment

The following summarizes property, equipment and software, net as of December 31, 2023 and 2022 (in thousands):

			December 31,
			2023						2022
Furniture and fixtures and other			571						3,384
Leasehold improvements			19,167						18,428
Computer hardware and purchased software			5,741						110,338
Internally-developed software (1)			295,860						334,079
Total property, equipment and software, gross			321,339						466,229
Less: accumulated depreciation and amortization			(290,809)						(409,498)
Property, equipment and software, net			$	30,530					$	56,731

(1)The net carrying amount of internally-developed software was $28.4 million and $48.6 million as of December 31, 2023 and 2022.

Depreciation and amortization expense on property, equipment and software is classified as follows in the accompanying Consolidated Statements of Operations for the years ended December 31, 2023, 2022 and 2021 (in thousands):

			Year Ended December 31,
			2023						2022						2021
Service cost of revenue			$	25,024					$	32,554					$	32,354
Product cost of revenue			—						—						378
Selling, general and administrative			18,377						21,616						31,193
Total			$	43,401					$	54,170					$	63,925

The following table summarizes tangible property and equipment, net of accumulated depreciation and amortization, by reportable segment as of December 31, 2023 and 2022 (in thousands):

			December 31,
			2023						2022
North America (1)			$	1,037					$	5,246
International (1)			1,127						2,928
Consolidated total			$	2,164					$	8,174

(1)All tangible property and equipment within North America is located in the United States. There were no other individual countries located outside of the United States where tangible property and equipment, net is material as of December 31, 2023 and 2022.

The following table summarizes depreciation and amortization of property, equipment and software and intangible assets by reportable segment for the years ended December 31, 2023, 2022 and 2021 (in thousands):

			Year Ended December 31,
			2023						2022						2021
North America			$	40,466					$	52,077					$	63,725
International			10,752						10,586						9,094
Consolidated total			$	51,218					$	62,663					$	72,819

The following table summarizes expenditures for additions to tangible long-lived assets by reportable segment for the years ended December 31, 2023, 2022 and 2021 (in thousands):

			Year Ended December 31,
			2023						2022						2021
North America			$	24					$	1,323					$	1,777
International			84						2,565						4,562
Consolidated total			$	108					$	3,888					$	6,339

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