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PROPERTY, EQUIPMENT AND SOFTWARE, NET
12 Months Ended
Dec. 31, 2024
Property, Plant and Equipment [Abstract]  
PROPERTY, EQUIPMENT AND SOFTWARE, NET PROPERTY, EQUIPMENT AND SOFTWARE, NET
The following summarizes property, equipment and software, net as of December 31, 2024 and 2023 (in thousands):
December 31,
20242023
Furniture and fixtures and other$394 $571 
Leasehold improvements (1)
1,001 19,167 
Computer hardware and purchased software4,367 5,741 
Internally-developed software (2)
267,777 295,860 
Total property, equipment and software, gross273,539 321,339 
Less: accumulated depreciation and amortization(255,712)(290,809)
Property, equipment and software, net$17,827 $30,530 
(1)The decrease in Leasehold improvements in primarily related to the expiration of our 600 West Chicago lease.
(2)The net carrying amount of Internally-developed software was $17.1 million and $28.4 million as of December 31, 2024 and 2023.
We performed an assessment during the years ended December 31, 2024 and 2023 and did not identify a triggering event that would have required us to test for impairment for such periods.
During the first quarter of 2022, we determined the impact to our business from the new variant of COVID-19 required us to evaluate our long-lived assets for impairment. Our interim quantitative assessment for the first quarter of 2022 did not identify any long-lived asset impairment.
During the second quarter of 2022, we determined a downward revision of our forecast required us to evaluate our long-lived assets for impairment. As a result of our interim quantitative assessment, we recognized long-lived asset impairment related to certain asset groups within our International reporting unit.
During the fourth quarter of 2022, we determined a further downward revision of our forecast required us to evaluate our long-lived assets for impairment. As a result of our interim quantitative assessment, we recognized long-lived asset impairment related to certain asset groups within our International reporting unit. Additionally, during the fourth quarter of 2022, we determined that certain internally developed software was no longer in use. As a result, we recognized long-lived asset impairment related to internally developed software.
In order to evaluate long-lived assets for impairment in 2022, we compared the fair value our asset groups to their carrying value. In determining the fair values of our asset groups, we used the discounted cash flow method under the income approach that uses Level 3 inputs. The significant estimates used in the discounted cash flow models are the risk-adjusted discount rates; forecasted revenue, cost of revenue and operating expenses; forecasted capital expenditures and working capital needs; weighted-average cost of capital; rates of long-term growth; and income tax rates.
The following table summarizes impairment charges for property, equipment and software by segment that are presented within Long-lived asset impairment on the Consolidated Statements of Operations for the year ended December 31, 2022 (in thousands). We did not recognize any impairment of our long-lived assets during the years ended December 31, 2024, and 2023:
Year Ended December 31, 2022
North AmericaInternationalTotal
Property, equipment and software impairment:
  Leasehold improvements$— $1,747 $1,747 
  Computer hardware— 1,498 1,498 
  Internally-developed software753 — 753 
 Other property, equipment and software, net (1)
— 491 491 
Total property, equipment and software impairment$753 $3,736 $4,489 
(1) Excludes impairment of right-of-use assets - operating leases. See Note 8, Leases, for additional information.

Depreciation and amortization expense on property, equipment and software is classified as follows in the accompanying Consolidated Statements of Operations for the years ended December 31, 2024, 2023 and 2022 (in thousands):
Year Ended December 31,
202420232022
Cost of revenue
$13,760 $25,024 $32,554 
Selling, general and administrative14,129 18,377 21,616 
Total$27,889 $43,401 $54,170 
The above amounts include amortization of internally-developed software of $26.3 million, $38.1 million and $44.2 million for the years ended December 31, 2024, 2023 and 2022.