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SEGMENT INFORMATION
 9 Months Ended
Sep. 30, 2023
Segment Reporting [Abstract]  
SEGMENT INFORMATION SEGMENT INFORMATION
The Company manages its business and reports its financial results through the following three operating and reportable segments: Home, Consumer, and Insurance. Characteristics which were relied upon in making the determination of the reportable segments include the nature of the products, the organization's internal structure, and the information that is regularly reviewed by the chief operating decision maker for the purpose of assessing performance and allocating resources.
The Home segment includes the following products: purchase mortgage, refinance mortgage, and home equity loans and lines of credit. The Company ceased offering reverse mortgage loans in the fourth quarter of 2022. The Consumer segment includes the following products: credit cards, personal loans, small business loans, student loans, auto loans, deposit accounts, and other credit products such as credit repair and debt settlement. The credit repair business was closed at the end of the second quarter of 2023. The Insurance segment consists of insurance quote products and sales of insurance policies in the agency businesses.
The following tables are a reconciliation of segment profit, which is the Company's primary segment profitability measure, to income before income taxes. Segment marketing expense represents the portion of selling and marketing expense attributable to variable costs paid for advertising, direct marketing and related expenses, that are directly attributable to the segments' products. This measure excludes overhead, fixed costs and personnel-related expenses.
Three Months Ended September 30, 2023
HomeConsumerInsuranceOtherTotal
(in thousands)
Revenue$33,390 $67,253 $54,536 $9 $155,188 
Segment marketing expense22,095 32,826 31,177 21 86,119 
Segment profit (loss)11,295 34,427 23,359 (12)69,069 
Cost of revenue7,570 
Brand and other marketing expense11,125 
General and administrative expense26,380 
Product development10,840 
Depreciation4,760 
Amortization of intangibles1,981 
Goodwill impairment38,600 
Restructuring and severance1,955 
Litigation settlements and contingencies(150)
Operating loss(33,992)
Interest expense, net(7,097)
Other expense(110,910)
Loss before income taxes$(151,999)
Three Months Ended September 30, 2022
HomeConsumerInsuranceOtherTotal
(in thousands)
Revenue$64,927 $102,661 $70,231 $17 $237,836 
Segment marketing expense40,810 56,868 47,663 228 145,569 
Segment profit (loss)24,117 45,793 22,568 (211)92,267 
Cost of revenue14,105 
Brand and other marketing expense31,306 
General and administrative expense39,540 
Product development14,043 
Depreciation5,274 
Amortization of intangibles6,582 
Restructuring and severance— 
Litigation settlements and contingencies(7)
Operating loss(18,576)
Interest expense, net(5,720)
Other income1,523 
Loss before income taxes$(22,773)
Nine Months Ended September 30, 2023
HomeConsumerInsuranceOtherTotal
(in thousands)
Revenue$118,628 $229,439 $190,016 $66 $538,149 
Segment marketing expense78,878 119,466 111,754 516 310,614 
Segment profit (loss)39,750 109,973 78,262 (450)227,535 
Cost of revenue30,632 
Brand and other marketing expense39,806 
General and administrative expense92,223 
Product development36,096 
Depreciation14,239 
Amortization of intangibles6,012 
Goodwill impairment38,600 
Restructuring and severance9,967 
Litigation settlements and contingencies350 
Operating loss(40,390)
Interest income, net10,992 
Other expense(108,637)
Loss before income taxes$(138,035)
Nine Months Ended September 30, 2022
HomeConsumerInsuranceOtherTotal
(in thousands)
Revenue$240,809 $309,873 $232,025 $230 $782,937 
Segment marketing expense154,043 176,985 165,770 643 497,441 
Segment profit (loss)86,766 132,888 66,255 (413)285,496 
Cost of revenue44,240 
Brand and other marketing expense68,128 
General and administrative expense115,808 
Product development42,413 
Depreciation15,024 
Amortization of intangibles21,574 
Restructuring and severance3,760 
Litigation settlements and contingencies(41)
Operating loss(25,410)
Interest expense, net(19,990)
Other income1,806 
Loss before income taxes$(43,594)