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Business segment information
 3 Months Ended
Mar. 31, 2021
Segment Reporting [Abstract]  
Business segment information
We operate 4 reportable segments, generally organized by product type, as follows:

•Payments – This segment includes our treasury management solutions, including remittance and lockbox processing, remote deposit capture, receivables management, payment processing and paperless treasury management, in addition to payroll and disbursement services, including Deluxe Payment Exchange, and fraud and security services.

•Cloud Solutions – This segment includes web hosting and design services, data-driven marketing solutions and hosted solutions, including digital engagement, logo design, financial institution profitability reporting and business incorporation services.

•Promotional Solutions – This segment includes business forms, accessories, advertising specialties, promotional apparel, retail packaging and strategic sourcing services.

•Checks – This segment includes printed personal and business checks.

The accounting policies of the segments are the same as those described in the Notes to Consolidated Financial Statements included in the 2020 Form 10-K. We allocate corporate costs for our shared services functions to our business segments when the costs are directly attributable to a segment. This includes certain sales and marketing, human resources, supply chain, real estate, finance, information technology and legal costs. Costs that are not directly attributable to a business segment are reported as Corporate operations and consist primarily of marketing, accounting, information technology, facilities, executive management and legal, tax and treasury costs that support the corporate function. Corporate operations also includes other income. All of our segments operate primarily in the U.S., with some operations in Canada. In addition, Cloud Solutions has operations in Australia and portions of Europe, as well as partners in Central and South America.

Our chief operating decision maker (i.e., our Chief Executive Officer) reviews earnings before interest, taxes, depreciation and amortization (EBITDA) on an adjusted basis for each segment when deciding how to allocate resources and to assess
segment operating performance. Adjusted EBITDA for each segment excludes depreciation and amortization expense, interest expense, income tax expense and certain other amounts, which may include, from time to time: asset impairment charges; restructuring, integration and other costs; CEO transition costs; share-based compensation expense; acquisition transaction costs; certain legal-related expense; and gains or losses on sales of businesses and customer lists. Our Chief Executive Officer does not review segment asset information when making investment or operating decisions regarding our reportable business segments.

Segment information for the quarters ended March 31, 2021 and 2020 was as follows:

Quarter Ended March 31,
(in thousands)20212020
Payments:
Revenue$79,438 $77,040 
Adjusted EBITDA18,329 18,023 
Cloud Solutions:
Revenue62,220 75,945 
Adjusted EBITDA17,209 14,920 
Promotional Solutions:
Revenue124,507 142,794 
Adjusted EBITDA17,714 11,197 
Checks:
Revenue175,099 190,644 
Adjusted EBITDA83,534 90,712 
Total segment:
Revenue$441,264 $486,423 
Adjusted EBITDA136,786 134,852 

The following table presents a reconciliation of total segment adjusted EBITDA to consolidated income (loss) before income taxes:
Quarter Ended March 31,
(in thousands)20212020
Total segment adjusted EBITDA$136,786 $134,852 
Corporate operations(46,281)(51,518)
Depreciation and amortization expense(27,780)(28,430)
Interest expense(4,524)(6,999)
Net income attributable to non-controlling interest33 — 
Asset impairment charges— (90,330)
Restructuring, integration and other costs
(15,212)(19,633)
CEO transition costs— 180 
Share-based compensation expense(6,742)(3,618)
Acquisition transaction costs(2,765)(9)
Certain legal-related benefit— 2,164 
Income (loss) before income taxes$33,515 $(63,341)
The following tables present revenue disaggregated by our product and service offerings:
Quarter Ended March 31, 2021
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
Checks$— $— $— $175,099 $175,099 
Forms and other products
— — 71,781 — 71,781 
Treasury management solutions
59,136 — — — 59,136 
Marketing and promotional solutions
— — 52,726 — 52,726 
Data-driven marketing solutions
— 33,646 — — 33,646 
Web and hosted solutions
— 28,574 — — 28,574 
Other payments solutions
20,302 — — — 20,302 
Total revenue$79,438 $62,220 $124,507 $175,099 $441,264 
Quarter Ended March 31, 2020
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
Checks$— $— $— $190,644 $190,644 
Forms and other products
— — 81,813 — 81,813 
Treasury management solutions
56,867 — — — 56,867 
Marketing and promotional solutions
— — 60,981 — 60,981 
Data-driven marketing solutions
— 38,997 — — 38,997 
Web and hosted solutions
— 36,948 — — 36,948 
Other payments solutions
20,173 — — — 20,173 
Total revenue$77,040 $75,945 $142,794 $190,644 $486,423 
The following tables present revenue disaggregated by geography, based on where items are shipped from or where services are performed:

Quarter Ended March 31, 2021
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
United States$68,484 $53,512 $119,148 $169,014 $410,158 
Foreign, primarily Canada and Australia
10,954 8,708 5,359 6,085 31,106 
Total revenue$79,438 $62,220 $124,507 $175,099 $441,264 
Quarter Ended March 31, 2020
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
United States$68,358 $68,070 $136,814 $184,294 $457,536 
Foreign, primarily Canada and Australia
8,682 7,875 5,980 6,350 28,887 
Total revenue$77,040 $75,945 $142,794 $190,644 $486,423