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Business segment information
 6 Months Ended
Jun. 30, 2021
Segment Reporting [Abstract]  
Business segment information
We operate 4 reportable segments, generally organized by product type, as follows:

•Payments – This segment includes our treasury management solutions, including remittance and lockbox processing, remote deposit capture, receivables management, payment processing and paperless treasury management; merchant in-store, online and mobile payment solutions; payroll and disbursement services, including Deluxe Payment Exchange; and fraud and security services.

•Cloud Solutions – This segment includes web hosting and design services, data-driven marketing solutions and hosted solutions, including digital engagement, logo design, financial institution profitability reporting and business incorporation services.

•Promotional Solutions – This segment includes business forms, accessories, advertising specialties, promotional apparel, retail packaging and strategic sourcing services.

•Checks – This segment includes printed personal and business checks.

The accounting policies of the segments are the same as those described in the Notes to Consolidated Financial Statements included in the 2020 Form 10-K. We allocate corporate costs for our shared services functions to our business segments when the costs are directly attributable to a segment. This includes certain sales and marketing, human resources, supply chain, real estate, finance, information technology and legal costs. Costs that are not directly attributable to a business segment are reported as Corporate operations and consist primarily of marketing, accounting, information technology, facilities, executive management and legal, tax and treasury costs that support the corporate function. Corporate operations also includes other income. All of our segments operate primarily in the U.S., with some operations in Canada. In addition, Cloud Solutions has operations in Australia and portions of Europe, as well as partners in Central and South America.
Our chief operating decision maker (i.e., our Chief Executive Officer) reviews earnings before interest, taxes, depreciation and amortization (EBITDA) on an adjusted basis for each segment when deciding how to allocate resources and to assess segment operating performance. Adjusted EBITDA for each segment excludes depreciation and amortization expense, interest expense, income tax expense and certain other amounts, which may include, from time to time: asset impairment charges; restructuring, integration and other costs; CEO transition costs; share-based compensation expense; acquisition transaction costs; certain legal-related expense; and gains or losses on sales of businesses and customer lists. Our Chief Executive Officer does not review segment asset information when making investment or operating decisions regarding our reportable business segments.

Segment information for the quarters and six months ended June 30, 2021 and 2020 was as follows:

Quarter Ended June 30,Six Months Ended June 30,
(in thousands)2021202020212020
Payments:
Revenue$103,339 $72,171 $182,777 $149,211 
Adjusted EBITDA21,199 15,583 39,528 33,606 
Cloud Solutions:
Revenue68,067 53,897 130,287 129,842 
Adjusted EBITDA18,803 14,159 36,011 29,069 
Promotional Solutions:
Revenue134,987 117,946 259,494 260,739 
Adjusted EBITDA21,416 13,854 39,131 25,051 
Checks:
Revenue171,823 166,391 346,923 357,036 
Adjusted EBITDA80,191 82,724 163,725 173,438 
Total segment:
Revenue$478,216 $410,405 $919,481 $896,828 
Adjusted EBITDA141,609 126,320 278,395 261,164 

The following table presents a reconciliation of total segment adjusted EBITDA to consolidated income (loss) before income taxes:
Quarter Ended June 30,Six Months Ended June 30,
(in thousands)2021202020212020
Total segment adjusted EBITDA$141,609 $126,320 $278,395 $261,164 
Corporate operations(44,147)(42,502)(90,428)(94,011)
Depreciation and amortization expense(33,244)(26,663)(61,024)(55,093)
Interest expense(9,530)(6,171)(14,054)(13,171)
Pretax income attributable to non-controlling interest29 26 62 26 
Asset impairment charges— (4,883)— (98,989)
Restructuring, integration and other costs
(11,979)(20,490)(27,191)(40,123)
CEO transition costs— (190)— (10)
Share-based compensation expense(7,625)(5,477)(14,367)(9,095)
Acquisition transaction costs(15,843)— (18,608)(9)
Certain legal-related (expense) benefit(302)— (302)2,164 
Loss on sales of customer lists— (18)— (18)
Income (loss) before income taxes$18,968 $19,952 $52,483 $(47,165)
The following tables present revenue disaggregated by our product and service offerings:

Quarter Ended June 30, 2021
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
Checks$— $— $— $171,823 $171,823 
Forms and other products
— — 78,194 — 78,194 
Marketing and promotional solutions
— — 56,793 — 56,793 
Treasury management solutions
56,224 — — — 56,224 
Merchant services and other payments solutions47,115 — — — 47,115 
Data-driven marketing solutions
— 39,518 — — 39,518 
Web and hosted solutions
— 28,549 — — 28,549 
Total revenue$103,339 $68,067 $134,987 $171,823 $478,216 

Quarter Ended June 30, 2020
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
Checks$— $— $— $166,391 $166,391 
Forms and other products
— — 75,431 — 75,431 
Marketing and promotional solutions
— — 42,515 — 42,515 
Treasury management solutions
54,793 — — — 54,793 
Merchant services and other payments solutions17,378 — — — 17,378 
Data-driven marketing solutions
— 19,422 — — 19,422 
Web and hosted solutions
— 34,475 — — 34,475 
Total revenue$72,171 $53,897 $117,946 $166,391 $410,405 

Six Months Ended June 30, 2021
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
Checks$— $— $— $346,923 $346,923 
Forms and other products
— — 149,975 — 149,975 
Marketing and promotional solutions
— — 109,519 — 109,519 
Treasury management solutions
115,360 — — — 115,360 
Merchant services and other payments solutions67,417 — — — 67,417 
Data-driven marketing solutions
— 73,164 — — 73,164 
Web and hosted solutions
— 57,123 — — 57,123 
Total revenue$182,777 $130,287 $259,494 $346,923 $919,481 
Six Months Ended June 30, 2020
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
Checks$— $— $— $357,036 $357,036 
Forms and other products
— — 157,243 — 157,243 
Marketing and promotional solutions
— — 103,496 — 103,496 
Treasury management solutions
111,660 — — — 111,660 
Merchant services and other payments solutions37,551 — — — 37,551 
Data-driven marketing solutions
— 58,419 — — 58,419 
Web and hosted solutions
— 71,423 — — 71,423 
Total revenue$149,211 $129,842 $260,739 $357,036 $896,828 

The following tables present revenue disaggregated by geography, based on where items are shipped from or where services are performed:

Quarter Ended June 30, 2021
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
United States$93,796 $59,265 $129,321 $165,799 $448,181 
Foreign, primarily Canada and Australia
9,543 8,802 5,666 6,024 30,035 
Total revenue$103,339 $68,067 $134,987 $171,823 $478,216 
Quarter Ended June 30, 2020
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
United States$64,230 $46,091 $113,757 $161,801 $385,879 
Foreign, primarily Canada and Australia
7,941 7,806 4,189 4,590 24,526 
Total revenue$72,171 $53,897 $117,946 $166,391 $410,405 
Six Months Ended June 30, 2021
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
United States$162,280 $112,777 $248,469 $334,813 $858,339 
Foreign, primarily Canada and Australia
20,497 17,510 11,025 12,110 61,142 
Total revenue$182,777 $130,287 $259,494 $346,923 $919,481 
Six Months Ended June 30, 2020
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
United States$132,588 $114,161 $250,570 $346,096 $843,415 
Foreign, primarily Canada and Australia
16,623 15,681 10,169 10,940 53,413 
Total revenue$149,211 $129,842 $260,739 $357,036 $896,828