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Business segment information
 9 Months Ended
Sep. 30, 2021
Segment Reporting [Abstract]  
Business segment information
We operate 4 reportable segments, generally organized by product type, as follows:

•Payments – This segment includes our treasury management solutions, including remittance and lockbox processing, remote deposit capture, receivables management, payment processing and paperless treasury management; merchant in-store, online and mobile payment solutions; payroll and disbursement services, including Deluxe Payment Exchange; and fraud and security services.

•Cloud Solutions – This segment includes web hosting and design services, data-driven marketing solutions and hosted solutions, including digital engagement, logo design, financial institution profitability reporting and business incorporation services.

•Promotional Solutions – This segment includes business forms, accessories, advertising specialties, promotional apparel, retail packaging and strategic sourcing services.

•Checks – This segment includes printed personal and business checks.

The accounting policies of the segments are the same as those described in the Notes to Consolidated Financial Statements included in the 2020 Form 10-K. We allocate corporate costs for our shared services functions to our business segments when the costs are directly attributable to a segment. This includes certain sales and marketing, human resources, supply chain, real estate, finance, information technology and legal costs. Costs that are not directly attributable to a business segment are reported as Corporate operations and consist primarily of marketing, accounting, information technology, facilities, executive management and legal, tax and treasury costs that support the corporate function. Corporate operations also includes other income. All of our segments operate primarily in the U.S., with some operations in Canada. In addition, Cloud Solutions has operations in Australia and portions of Europe, as well as partners in Central and South America.
Our chief operating decision maker (i.e., our Chief Executive Officer) reviews earnings before interest, taxes, depreciation and amortization (EBITDA) on an adjusted basis for each segment when deciding how to allocate resources and to assess segment operating performance. Adjusted EBITDA for each segment excludes depreciation and amortization expense, interest expense, income tax expense and certain other amounts, which may include, from time to time: asset impairment charges; restructuring, integration and other costs; CEO transition costs; share-based compensation expense; acquisition transaction costs; certain legal-related expense; and gains or losses on sales of businesses and customer lists. Our Chief Executive Officer does not review segment asset information when making investment or operating decisions regarding our reportable business segments.

Segment information for the quarters and nine months ended September 30, 2021 and 2020 was as follows:

Quarter Ended September 30,Nine Months Ended September 30,
(in thousands)2021202020212020
Payments:
Revenue$160,268 $74,675 $343,045 $223,886 
Adjusted EBITDA31,598 16,746 71,125 50,352 
Cloud Solutions:
Revenue69,497 63,758 199,784 193,600 
Adjusted EBITDA19,036 16,425 55,047 45,494 
Promotional Solutions:
Revenue130,330 124,929 389,825 385,667 
Adjusted EBITDA17,673 21,478 56,804 46,529 
Checks:
Revenue172,046 176,099 518,968 533,135 
Adjusted EBITDA77,254 84,954 240,979 258,392 
Total segment:
Revenue$532,141 $439,461 $1,451,622 $1,336,288 
Adjusted EBITDA145,561 139,603 423,955 400,767 

The following table presents a reconciliation of total segment adjusted EBITDA to consolidated income (loss) before income taxes:
Quarter Ended September 30,Nine Months Ended September 30,
(in thousands)2021202020212020
Total segment adjusted EBITDA$145,561 $139,603 $423,955 $400,767 
Corporate operations(42,832)(37,090)(133,259)(131,101)
Depreciation and amortization expense(41,906)(27,972)(102,929)(83,065)
Interest expense(21,494)(5,083)(35,548)(18,254)
Pretax income attributable to non-controlling interest37 21 99 46 
Asset impairment charges— (2,760)— (101,749)
Restructuring, integration and other costs
(13,894)(18,941)(41,085)(59,064)
CEO transition costs— — — (10)
Share-based compensation expense(7,434)(6,240)(21,801)(15,335)
Acquisition transaction costs(208)— (18,816)(9)
Certain legal-related (expense) benefit(638)— (941)2,165 
Loss on sales of customer lists— — — (18)
Income (loss) before income taxes$17,192 $41,538 $69,675 $(5,627)
The following tables present revenue disaggregated by our product and service offerings:

Quarter Ended September 30, 2021
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
Checks$— $— $— $172,046 $172,046 
Merchant services and other payments solutions103,014 — — — 103,014 
Forms and other products
— — 68,646 — 68,646 
Marketing and promotional solutions
— — 61,684 — 61,684 
Treasury management solutions
57,254 — — — 57,254 
Data-driven marketing solutions
— 41,956 — — 41,956 
Web and hosted solutions
— 27,541 — — 27,541 
Total revenue$160,268 $69,497 $130,330 $172,046 $532,141 

Quarter Ended September 30, 2020
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
Checks$— $— $— $176,099 $176,099 
Merchant services and other payments solutions19,257 — — — 19,257 
Forms and other products
— — 77,492 — 77,492 
Marketing and promotional solutions
— — 47,437 — 47,437 
Treasury management solutions
55,418 — — — 55,418 
Data-driven marketing solutions
— 30,508 — — 30,508 
Web and hosted solutions
— 33,250 — — 33,250 
Total revenue$74,675 $63,758 $124,929 $176,099 $439,461 

Nine Months Ended September 30, 2021
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
Checks$— $— $— $518,968 $518,968 
Merchant services and other payments solutions170,431 — — — 170,431 
Forms and other products
— — 218,622 — 218,622 
Marketing and promotional solutions
— — 171,203 — 171,203 
Treasury management solutions
172,614 — — — 172,614 
Data-driven marketing solutions
— 115,120 — — 115,120 
Web and hosted solutions
— 84,664 — — 84,664 
Total revenue$343,045 $199,784 $389,825 $518,968 $1,451,622 
Nine Months Ended September 30, 2020
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
Checks$— $— $— $533,135 $533,135 
Merchant services and other payments solutions56,808 — — — 56,808 
Forms and other products
— — 234,735 — 234,735 
Marketing and promotional solutions
— — 150,932 — 150,932 
Treasury management solutions
167,078 — — — 167,078 
Data-driven marketing solutions
— 88,927 — — 88,927 
Web and hosted solutions
— 104,673 — — 104,673 
Total revenue$223,886 $193,600 $385,667 $533,135 $1,336,288 

The following tables present revenue disaggregated by geography, based on where items are shipped from or where services are performed:

Quarter Ended September 30, 2021
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
United States$150,594 $60,778 $124,571 $166,339 $502,282 
Foreign, primarily Canada and Australia
9,674 8,719 5,759 5,707 29,859 
Total revenue$160,268 $69,497 $130,330 $172,046 $532,141 
Quarter Ended September 30, 2020
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
United States$66,377 $55,755 $118,454 $170,865 $411,451 
Foreign, primarily Canada and Australia
8,298 8,003 6,475 5,234 28,010 
Total revenue$74,675 $63,758 $124,929 $176,099 $439,461 
Nine Months Ended September 30, 2021
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
United States$312,874 $173,555 $373,042 $501,152 $1,360,623 
Foreign, primarily Canada and Australia
30,171 26,229 16,783 17,816 90,999 
Total revenue$343,045 $199,784 $389,825 $518,968 $1,451,622 
Nine Months Ended September 30, 2020
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
United States$198,965 $169,917 $369,023 $516,961 $1,254,866 
Foreign, primarily Canada and Australia
24,921 23,683 16,644 16,174 81,422 
Total revenue$223,886 $193,600 $385,667 $533,135 $1,336,288