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Supplemental balance sheet and cash flow information (Tables) | 3 Months Ended
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Mar. 31, 2022
Inventories and supplies | Inventories and supplies – Inventories and supplies were comprised of the following:
(in thousands) |  | March 31, 2022 |  | December 31, 2021
Raw materials |  | $ | 5,587 |  |  | $ | 5,316 |
Semi-finished goods |  | 6,742 |  |  | 6,708 |
Finished goods |  | 21,555 |  |  | 21,995 |
Supplies |  | 6,022 |  |  | 6,041 |
Reserves for excess and obsolete items |  | (5,379) |  |  | (5,132) |
Inventories and supplies, net of reserves |  | $ | 34,527 |  |  | $ | 34,928 |
Changes in the reserves for excess and obsolete items were as follows for the quarters ended March 31, 2022 and 2021:
|  | Quarter Ended March 31,
(in thousands) |  | 2022 |  | 2021
Balance, beginning of year |  | $ | 5,132 |  |  | $ | 11,748 |
Amounts charged to expense |  | 773 |  |  | 2,013 |
Write-offs and other |  | (526) |  |  | (822) |
Balance, end of period |  | $ | 5,379 |  |  | $ | 12,939 |
Available-for-sale debt securities | Available-for-sale debt securities – Available-for-sale debt securities included within funds held for customers were comprised of the following:
|  | March 31, 2022
(in thousands) |  | Cost |  | Gross unrealized gains |  | Gross unrealized losses |  | Fair value
Funds held for customers:(1) |  |  |  |  |  |  |  |
Canadian and provincial government securities |  | $ | 9,865 |  |  | $ | — |  |  | $ | (836) |  |  | $ | 9,029 |
Canadian guaranteed investment certificate |  | 3,998 |  |  | — |  |  | — |  |  | 3,998 |
Available-for-sale debt securities |  | $ | 13,863 |  |  | $ | — |  |  | $ | (836) |  |  | $ | 13,027 |
(1) Funds held for customers, as reported on the consolidated balance sheet as of March 31, 2022, also included cash of $143,725.
|  | December 31, 2021
(in thousands) |  | Cost |  | Gross unrealized gains |  | Gross unrealized losses |  | Fair value
Funds held for customers:(1) |  |  |  |  |  |  |  |
Canadian and provincial government securities |  | $ | 9,724 |  |  | $ | — |  |  | $ | (374) |  |  | $ | 9,350 |
Canadian guaranteed investment certificate |  | 3,957 |  |  | — |  |  | — |  |  | 3,957 |
Available-for-sale debt securities |  | $ | 13,681 |  |  | $ | — |  |  | $ | (374) |  |  | $ | 13,307 |
(1) Funds held for customers, as reported on the consolidated balance sheet as of December 31, 2021, also included cash of $241,488.
Expected maturities of available-for-sale debt securities | Expected maturities of available-for-sale debt securities as of March 31, 2022 were as follows:
(in thousands) |  | Fair value
Due in one year or less |  | $ | 6,572 |
Due in two to five years |  | 2,708 |
Due in six to ten years |  | 3,747 |
Available-for-sale debt securities |  | $ | 13,027 |
Revenue in excess of billings | Revenue in excess of billings – Revenue in excess of billings was comprised of the following:
(in thousands) |  | March 31, 2022 |  | December 31, 2021
Conditional right to receive consideration |  | $ | 22,657 |  |  | $ | 22,780 |
Unconditional right to receive consideration(1) |  | 11,032 |  |  | 7,613 |
Revenue in excess of billings |  | $ | 33,689 |  |  | $ | 30,393 |
(1) Represents revenues that are earned but not currently billable under the related contract terms.
Intangibles | Intangibles – Intangibles were comprised of the following:
|  | March 31, 2022 |  | December 31, 2021
(in thousands) |  | Gross carrying amount |  | Accumulated amortization |  | Net carrying amount |  | Gross carrying amount |  | Accumulated amortization |  | Net carrying amount
Customer lists/relationships |  | $ | 493,510 |  |  | $ | (264,822) |  |  | $ | 228,688 |  |  | $ | 493,495 |  |  | $ | (255,178) |  |  | $ | 238,317 |
Internal-use software |  | 471,035 |  |  | (354,338) |  |  | 116,697 |  |  | 456,133 |  |  | (342,656) |  |  | 113,477 |
Technology-based intangibles |  | 98,813 |  |  | (40,584) |  |  | 58,229 |  |  | 98,813 |  |  | (38,553) |  |  | 60,260 |
Partner relationships |  | 73,257 |  |  | (4,323) |  |  | 68,934 |  |  | 73,095 |  |  | (2,990) |  |  | 70,105 |
Trade names |  | 44,185 |  |  | (24,935) |  |  | 19,250 |  |  | 51,052 |  |  | (31,277) |  |  | 19,775 |
Software to be sold |  | 36,900 |  |  | (29,167) |  |  | 7,733 |  |  | 36,900 |  |  | (28,110) |  |  | 8,790 |
Intangibles |  | $ | 1,217,700 |  |  | $ | (718,169) |  |  | $ | 499,531 |  |  | $ | 1,209,488 |  |  | $ | (698,764) |  |  | $ | 510,724 |
Estimated future amortization expense | Based on the intangibles in service as of March 31, 2022, estimated future amortization expense is as follows:
(in thousands) |  | Estimated amortization expense
Remainder of 2022 |  | $ | 88,406 |
2023 |  | 117,562 |
2024 |  | 75,257 |
2025 |  | 50,306 |
2026 |  | 40,004 |
Acquired intangibles | The following intangibles were acquired during the quarter ended March 31, 2022:
(in thousands) |  | Amount |  | Weighted-average amortization period (in years)
Internal-use software |  | $ | 15,931 |  |  | 3
Customer lists/relationships |  | 10,280 |  |  | 6
Partner relationships |  | 163 |  |  | 1
Acquired intangibles |  | $ | 26,374 |  |  | 4
Goodwill | Goodwill – Changes in goodwill by reportable segment and in total were as follows for the quarter ended March 31, 2022:
(in thousands) |  | Payments |  | Cloud Solutions |  | Promotional Solutions |  | Checks |  | Total
Balance, December 31, 2021: |  |  |  |  |  |  |  |  |  |
Goodwill, gross |  | $ | 895,338 |  |  | $ | 432,984 |  |  | $ | 252,874 |  |  | $ | 434,812 |  |  | $ | 2,016,008 |
Accumulated impairment charges |  | — |  |  | (392,168) |  |  | (193,699) |  |  | — |  |  | (585,867) |
Goodwill, net of accumulated impairment charges |  | 895,338 |  |  | 40,816 |  |  | 59,175 |  |  | 434,812 |  |  | 1,430,141 |
Currency translation adjustment |  | — |  |  | — |  |  | 15 |  |  | — |  |  | 15 |
Balance, March 31, 2022 |  | $ | 895,338 |  |  | $ | 40,816 |  |  | $ | 59,190 |  |  | $ | 434,812 |  |  | $ | 1,430,156 |
Balance, March 31, 2022: |  |  |  |  |  |  |  |  |  |
Goodwill, gross |  | $ | 895,338 |  |  | $ | 432,984 |  |  | $ | 252,889 |  |  | $ | 434,812 |  |  | $ | 2,016,023 |
Accumulated impairment charges |  | — |  |  | (392,168) |  |  | (193,699) |  |  | — |  |  | (585,867) |
Goodwill, net of accumulated impairment charges |  | $ | 895,338 |  |  | $ | 40,816 |  |  | $ | 59,190 |  |  | $ | 434,812 |  |  | $ | 1,430,156 |
Other non-current assets | Other non-current assets – Other non-current assets were comprised of the following:
(in thousands) |  | March 31, 2022 |  | December 31, 2021
Postretirement benefit plan asset |  | $ | 88,943 |  |  | $ | 87,019 |
Cloud computing arrangements implementation costs |  | 66,408 |  |  | 63,806 |
Prepaid product discounts |  | 51,885 |  |  | 56,527 |
Deferred contract acquisition costs(1) |  | 20,200 |  |  | 17,975 |
Loans and notes receivable from distributors, net of allowance for credit losses(2) |  | 15,970 |  |  | 20,201 |
Assets held for sale(3) |  | 10,151 |  |  | 7,251 |
Other |  | 25,899 |  |  | 26,684 |
Other non-current assets |  | $ | 279,456 |  |  | $ | 279,463 |
(1) Amortization of deferred contract acquisition costs was $1,756 for the quarter ended March 31, 2022 and $972 for the quarter ended March 31, 2021. (2) Amount includes the non-current portion of loans and notes receivable. The current portion of these receivables is included in other current assets on the consolidated balance sheets and was $1,162 as of March 31, 2022 and $1,317 as of December 31, 2021. (3) Relates primarily to the continuing evaluation of our real estate footprint in both periods, as well as the assets of our Australian web hosting business as of March 31, 2022 (Note 6).
Loans and notes receivable by credit quality Indicator | The following table presents loans and notes receivable from distributors, including the current portion, by credit quality indicator and by year of origination, as of March 31, 2022. There were no write-offs or recoveries recorded during the quarter ended March 31, 2022.
|  | Loans and notes receivable from distributors amortized cost basis by origination year |  |
(in thousands) |  | 2020 |  | 2019 |  | 2018 |  | 2017 |  | Prior |  | Total
Risk rating: |  |  |  |  |  |  |  |  |  |  |  |
1-2 internal grade |  | $ | 1,201 |  |  | $ | 471 |  |  | $ | 5,283 |  |  | $ | 8,942 |  |  | $ | 1,145 |  |  | $ | 17,042 |
3-4 internal grade |  | — |  |  | 2,599 |  |  | — |  |  | — |  |  | — |  |  | 2,599 |
Loans and notes receivable |  | $ | 1,201 |  |  | $ | 3,070 |  |  | $ | 5,283 |  |  | $ | 8,942 |  |  | $ | 1,145 |  |  | $ | 19,641 |
Changes in prepaid product discounts | Changes in prepaid product discounts during the quarters ended March 31, 2022 and 2021 were as follows:
|  | Quarter Ended March 31,
(in thousands) |  | 2022 |  | 2021
Balance, beginning of year |  | $ | 56,527 |  |  | $ | 50,602 |
Additions(1) |  | 4,229 |  |  | 7,890 |
Amortization |  | (8,924) |  |  | (7,440) |
Other |  | 53 |  |  | (8) |
Balance, end of period |  | $ | 51,885 |  |  | $ | 51,044 |
(1) Prepaid product discounts are generally accrued upon contract execution. Cash payments for prepaid product discounts were $7,859 for the quarter ended March 31, 2022 and $9,590 for the quarter ended March 31, 2021.
Accrued liabilities | Accrued liabilities – Accrued liabilities were comprised of the following:
(in thousands) |  | March 31, 2022 |  | December 31, 2021
Deferred revenue(1) |  | $ | 46,908 |  |  | $ | 52,645 |
Employee cash bonuses, including sales incentives |  | 16,216 |  |  | 45,006 |
Interest |  | 15,451 |  |  | 4,597 |
Operating lease liabilities |  | 14,243 |  |  | 14,852 |
Customer rebates |  | 9,316 |  |  | 9,036 |
Prepaid product discounts due within one year |  | 8,319 |  |  | 11,866 |
Other |  | 91,460 |  |  | 78,830 |
Accrued liabilities |  | $ | 201,913 |  |  | $ | 216,832 |
(1) $20,238 of the December 31, 2021 amount was recognized as revenue during the quarter ended March 31, 2022.
Supplemental cash flow information | Supplemental cash flow information – The reconciliation of cash, cash equivalents, restricted cash and restricted cash equivalents to the consolidated balance sheets was as follows:
(in thousands) |  | March 31, 2022 |  | March 31, 2021
Cash and cash equivalents |  | $ | 44,059 |  |  | $ | 125,440 |
Restricted cash and restricted cash equivalents included in funds held for customers |  | 143,725 |  |  | 109,075 |
Cash and cash equivalents included in other current assets(1) |  | 400 |  |  | — |
Non-current restricted cash included in other non-current assets |  | 2,595 |  |  | — |
Total cash, cash equivalents, restricted cash and restricted cash equivalents |  | $ | 190,779 |  |  | $ | 234,515 |
(1) Represents cash and cash equivalents of our Australian web hosting business that was classified as held for sale as of March 31, 2022 (Note 6).
Trade accounts receivable [Member] |
Allowance for credit losses | Trade accounts receivable – Net trade accounts receivable were comprised of the following:
(in thousands) |  | March 31, 2022 |  | December 31, 2021
Trade accounts receivable – gross |  | $ | 188,534 |  |  | $ | 202,077 |
Allowance for credit losses |  | (4,199) |  |  | (4,130) |
Trade accounts receivable – net(1) |  | $ | 184,335 |  |  | $ | 197,947 |
(1) Includes unbilled receivables of $50,106 as of March 31, 2022 and $47,420 as of December 31, 2021. Changes in the allowance for credit losses for the quarters ended March 31, 2022 and 2021 were as follows:
|  | Quarter Ended March 31,
(in thousands) |  | 2022 |  | 2021
Balance, beginning of year |  | $ | 4,130 |  |  | $ | 6,428 |
Bad debt expense (benefit) |  | 625 |  |  | (649) |
Write-offs and other |  | (556) |  |  | (900) |
Balance, end of period |  | $ | 4,199 |  |  | $ | 4,879 |
Loans and notes receivable [Member] |
Allowance for credit losses | Changes in the allowance for credit losses related to loans and notes receivable from distributors were as follows for the quarters ended March 31, 2022 and 2021:
|  | Quarter Ended March 31,
(in thousands) |  | 2022 |  | 2021
Balance, beginning of year |  | $ | 2,830 |  |  | $ | 3,995 |
Bad debt expense (benefit) |  | 81 |  |  | (634) |
Exchange for customer lists |  | (402) |  |  | — |
Balance, end of period |  | $ | 2,509 |  |  | $ | 3,361 |

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