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Supplemental balance sheet and cash flow information | 9 Months Ended
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Sep. 30, 2022
Balance Sheet Related Disclosures [Abstract] |
Supplemental balance sheet and cash flow information | Trade accounts receivable – Net trade accounts receivable was comprised of the following:
(in thousands) |  | September 30, 2022 |  | December 31, 2021
Trade accounts receivable – gross |  | $ | 198,685 |  |  | $ | 202,077 |
Allowance for credit losses |  | (3,534) |  |  | (4,130) |
Trade accounts receivable – net(1) |  | $ | 195,151 |  |  | $ | 197,947 |
(1) Includes unbilled receivables of $51,941 as of September 30, 2022 and $47,420 as of December 31, 2021. Changes in the allowance for credit losses for the nine months ended September 30, 2022 and 2021 were as follows:
|  | Nine Months Ended September 30,
(in thousands) |  | 2022 |  | 2021
Balance, beginning of year |  | $ | 4,130 |  |  | $ | 6,428 |
Bad debt expense (benefit) |  | 2,410 |  |  | (412) |
Write-offs and other |  | (3,006) |  |  | (2,555) |
Balance, end of period |  | $ | 3,534 |  |  | $ | 3,461 |
Inventories and supplies – Inventories and supplies were comprised of the following:
(in thousands) |  | September 30, 2022 |  | December 31, 2021
Raw materials |  | $ | 7,675 |  |  | $ | 5,316 |
Semi-finished goods |  | 7,051 |  |  | 6,708 |
Finished goods |  | 29,550 |  |  | 21,995 |
Supplies |  | 6,496 |  |  | 6,041 |
Reserves for excess and obsolete items |  | (5,523) |  |  | (5,132) |
Inventories and supplies, net of reserves |  | $ | 45,249 |  |  | $ | 34,928 |
Changes in the reserves for excess and obsolete items were as follows for the nine months ended September 30, 2022 and 2021:
|  | Nine Months Ended September 30,
(in thousands) |  | 2022 |  | 2021
Balance, beginning of year |  | $ | 5,132 |  |  | $ | 11,748 |
Amounts charged to expense |  | 2,552 |  |  | 2,884 |
Write-offs and other |  | (2,161) |  |  | (9,136) |
Balance, end of period |  | $ | 5,523 |  |  | $ | 5,496 |
Available-for-sale debt securities – Available-for-sale debt securities included within funds held for customers were comprised of the following:
|  | September 30, 2022
(in thousands) |  | Cost |  | Gross unrealized gains |  | Gross unrealized losses |  | Fair value
Funds held for customers:(1) |  |  |  |  |  |  |  |
Canadian and provincial government securities |  | $ | 8,975 |  |  | $ | — |  |  | $ | (1,034) |  |  | $ | 7,941 |
Available-for-sale debt securities |  | $ | 8,975 |  |  | $ | — |  |  | $ | (1,034) |  |  | $ | 7,941 |
(1) Funds held for customers, as reported on the consolidated balance sheet as of September 30, 2022, also included cash of $147,614.
|  | December 31, 2021
(in thousands) |  | Cost |  | Gross unrealized gains |  | Gross unrealized losses |  | Fair value
Funds held for customers:(1) |  |  |  |  |  |  |  |
Canadian and provincial government securities |  | $ | 9,724 |  |  | $ | — |  |  | $ | (374) |  |  | $ | 9,350 |
Canadian guaranteed investment certificate |  | 3,957 |  |  | — |  |  | — |  |  | 3,957 |
Available-for-sale debt securities |  | $ | 13,681 |  |  | $ | — |  |  | $ | (374) |  |  | $ | 13,307 |
(1) Funds held for customers, as reported on the consolidated balance sheet as of December 31, 2021, also included cash of $241,488. Expected maturities of available-for-sale debt securities as of September 30, 2022 were as follows:
(in thousands) |  | Fair value
Due in one year or less |  | $ | 3,415 |
Due in two to five years |  | 2,819 |
Due in six to ten years |  | 1,707 |
Available-for-sale debt securities |  | $ | 7,941 |
Further information regarding the fair value of available-for-sale debt securities can be found in Note 8. Revenue in excess of billings – Revenue in excess of billings was comprised of the following:
(in thousands) |  | September 30, 2022 |  | December 31, 2021
Conditional right to receive consideration |  | $ | 24,147 |  |  | $ | 22,780 |
Unconditional right to receive consideration(1) |  | 14,203 |  |  | 7,613 |
Revenue in excess of billings |  | $ | 38,350 |  |  | $ | 30,393 |
(1) Represents revenues that are earned but not currently billable under the related contract terms. Intangibles – Intangibles were comprised of the following:
|  | September 30, 2022 |  | December 31, 2021
(in thousands) |  | Gross carrying amount |  | Accumulated amortization |  | Net carrying amount |  | Gross carrying amount |  | Accumulated amortization |  | Net carrying amount
Internal-use software |  | $ | 510,141 |  |  | $ | (381,456) |  |  | $ | 128,685 |  |  | $ | 456,133 |  |  | $ | (342,656) |  |  | $ | 113,477 |
Customer lists/relationships |  | 501,411 |  |  | (299,318) |  |  | 202,093 |  |  | 493,495 |  |  | (255,178) |  |  | 238,317 |
Technology-based intangibles |  | 98,813 |  |  | (44,646) |  |  | 54,167 |  |  | 98,813 |  |  | (38,553) |  |  | 60,260 |
Partner relationships |  | 74,399 |  |  | (7,285) |  |  | 67,114 |  |  | 73,095 |  |  | (2,990) |  |  | 70,105 |
Trade names |  | 44,185 |  |  | (25,985) |  |  | 18,200 |  |  | 51,052 |  |  | (31,277) |  |  | 19,775 |
Software to be sold |  | 36,900 |  |  | (31,060) |  |  | 5,840 |  |  | 36,900 |  |  | (28,110) |  |  | 8,790 |
Intangibles |  | $ | 1,265,849 |  |  | $ | (789,750) |  |  | $ | 476,099 |  |  | $ | 1,209,488 |  |  | $ | (698,764) |  |  | $ | 510,724 |
Amortization of intangibles was $35,855 for the quarter ended September 30, 2022, $36,570 for the quarter ended September 30, 2021, $110,353 for the nine months ended September 30, 2022 and $88,393 for the nine months ended September 30, 2021. Based on the intangibles in service as of September 30, 2022, estimated future amortization expense is as follows:
(in thousands) |  | Estimated amortization expense
Remainder of 2022 |  | $ | 37,168 |
2023 |  | 120,753 |
2024 |  | 81,627 |
2025 |  | 48,639 |
2026 |  | 45,553 |
We acquire and develop internal-use software in the normal course of business. We also, at times, purchase customer list and partner relationship assets. The following intangibles were capitalized during the nine months ended September 30, 2022:
(in thousands) |  | Amount |  | Weighted-average amortization period (in years)
Internal-use software |  | $ | 55,776 |  |  | 3
Customer lists/relationships |  | 18,924 |  |  | 6
Partner relationships |  | 1,304 |  |  | 2
Acquired intangibles |  | $ | 76,004 |  |  | 4
Goodwill – Changes in goodwill by reportable segment and in total were as follows for the nine months ended September 30, 2022:
(in thousands) |  | Payments |  | Cloud Solutions |  | Promotional Solutions |  | Checks |  | Total
Balance, December 31, 2021: |  |  |  |  |  |  |  |  |  |
Goodwill, gross |  | $ | 895,338 |  |  | $ | 432,984 |  |  | $ | 252,874 |  |  | $ | 434,812 |  |  | $ | 2,016,008 |
Accumulated impairment charges |  | — |  |  | (392,168) |  |  | (193,699) |  |  | — |  |  | (585,867) |
Goodwill, net of accumulated impairment charges |  | 895,338 |  |  | 40,816 |  |  | 59,175 |  |  | 434,812 |  |  | 1,430,141 |
Measurement-period adjustment (Note 6) |  | 1,343 |  |  | — |  |  | — |  |  | — |  |  | 1,343 |
Currency translation adjustment |  | — |  |  | — |  |  | (126) |  |  | — |  |  | (126) |
Balance, September 30, 2022 |  | $ | 896,681 |  |  | $ | 40,816 |  |  | $ | 59,049 |  |  | $ | 434,812 |  |  | $ | 1,431,358 |
Balance, September 30, 2022: |  |  |  |  |  |  |  |  |  |
Goodwill, gross |  | $ | 896,681 |  |  | $ | 432,984 |  |  | $ | 252,748 |  |  | $ | 434,812 |  |  | $ | 2,017,225 |
Accumulated impairment charges |  | — |  |  | (392,168) |  |  | (193,699) |  |  | — |  |  | (585,867) |
Goodwill, net of accumulated impairment charges |  | $ | 896,681 |  |  | $ | 40,816 |  |  | $ | 59,049 |  |  | $ | 434,812 |  |  | $ | 1,431,358 |
Other non-current assets – Other non-current assets were comprised of the following:
(in thousands) |  | September 30, 2022 |  | December 31, 2021
Postretirement benefit plan asset |  | $ | 92,802 |  |  | $ | 87,019 |
Cloud computing arrangement implementation costs |  | 70,519 |  |  | 63,806 |
Prepaid product discounts |  | 48,591 |  |  | 56,527 |
Deferred contract acquisition costs(1) |  | 21,671 |  |  | 17,975 |
Loans and notes receivable from distributors, net of allowance for credit losses(2) |  | 13,525 |  |  | 20,201 |
Other |  | 29,102 |  |  | 33,935 |
Other non-current assets |  | $ | 276,210 |  |  | $ | 279,463 |
(1) Amortization of deferred contract acquisition costs was $5,872 for the nine months ended September 30, 2022 and $3,366 for the nine months ended September 30, 2021. (2) Amount includes the non-current portion of loans and notes receivable. The current portion of these receivables is included in other current assets on the consolidated balance sheets and was $992 as of September 30, 2022 and $1,317 as of December 31, 2021. Changes in the allowance for credit losses related to loans and notes receivable from distributors were as follows for the nine months ended September 30, 2022 and 2021:
|  | Nine Months Ended September 30,
(in thousands) |  | 2022 |  | 2021
Balance, beginning of year |  | $ | 2,830 |  |  | $ | 3,995 |
Bad debt expense (benefit) |  | 1,221 |  |  | (1,158) |
Other |  | (402) |  |  | — |
Balance, end of period |  | $ | 3,649 |  |  | $ | 2,837 |
Past due receivables and those on non-accrual status were not significant as of September 30, 2022 or December 31, 2021. We categorize loans and notes receivable into risk categories based on information about the ability of borrowers to service their debt, including current financial information, historical payment experience, current economic trends and other factors. The highest quality receivables are assigned a 1-2 internal grade. Those that have a potential weakness requiring management's attention are assigned a 3-4 internal grade. The following table presents loans and notes receivable from distributors, including the current portion, by credit quality indicator and by year of origination, as of September 30, 2022. There were no write-offs or recoveries recorded during the nine months ended September 30, 2022.
|  | Loans and notes receivable from distributors amortized cost basis by origination year |  |
(in thousands) |  | 2020 |  | 2019 |  | 2018 |  | 2017 |  | Prior |  | Total
Risk rating: |  |  |  |  |  |  |  |  |  |  |  |
1-2 internal grade |  | $ | 1,172 |  |  | $ | 443 |  |  | $ | 4,247 |  |  | $ | 8,720 |  |  | $ | 985 |  |  | $ | 15,567 |
3-4 internal grade |  | — |  |  | 2,599 |  |  | — |  |  | — |  |  | — |  |  | 2,599 |
Loans and notes receivable |  | $ | 1,172 |  |  | $ | 3,042 |  |  | $ | 4,247 |  |  | $ | 8,720 |  |  | $ | 985 |  |  | $ | 18,166 |
Changes in prepaid product discounts during the nine months ended September 30, 2022 and 2021 were as follows:
|  | Nine Months Ended September 30,
(in thousands) |  | 2022 |  | 2021
Balance, beginning of year |  | $ | 56,527 |  |  | $ | 50,602 |
Additions(1) |  | 18,721 |  |  | 24,284 |
Amortization |  | (26,258) |  |  | (23,425) |
Other |  | (399) |  |  | (191) |
Balance, end of period |  | $ | 48,591 |  |  | $ | 51,270 |
(1) Prepaid product discounts are generally accrued upon contract execution. Cash payments for prepaid product discounts were $23,920 for the nine months ended September 30, 2022 and $27,049 for the nine months ended September 30, 2021. Accrued liabilities – Accrued liabilities were comprised of the following:
(in thousands) |  | September 30, 2022 |  | December 31, 2021
Employee cash bonuses, including sales incentives |  | $ | 38,780 |  |  | $ | 45,006 |
Deferred revenue(1) |  | 36,193 |  |  | 52,645 |
Wages and payroll liabilities, including vacation |  | 34,679 |  |  | 24,951 |
Interest |  | 16,021 |  |  | 4,597 |
Operating lease liabilities |  | 12,672 |  |  | 14,852 |
Customer rebates |  | 12,140 |  |  | 9,036 |
Prepaid product discounts |  | 6,568 |  |  | 11,866 |
Other |  | 60,442 |  |  | 53,879 |
Accrued liabilities |  | $ | 217,495 |  |  | $ | 216,832 |
(1) $41,222 of the December 31, 2021 amount was recognized as revenue during the nine months ended September 30, 2022. Supplemental cash flow information – The reconciliation of cash, cash equivalents, restricted cash and restricted cash equivalents to the consolidated balance sheets was as follows:
(in thousands) |  | September 30, 2022 |  | September 30, 2021
Cash and cash equivalents |  | $ | 45,535 |  |  | $ | 121,064 |
Restricted cash and restricted cash equivalents included in funds held for customers |  | 147,614 |  |  | 129,180 |
Non-current restricted cash included in other non-current assets |  | 2,742 |  |  | 2,860 |
Total cash, cash equivalents, restricted cash and restricted cash equivalents |  | $ | 195,891 |  |  | $ | 253,104 |

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