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Supplemental balance sheet and cash flow information | 3 Months Ended
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Mar. 31, 2024
Balance Sheet Related Disclosures [Abstract] |
Supplemental balance sheet and cash flow information |
NOTE 3: SUPPLEMENTAL BALANCE SHEET AND CASH FLOW INFORMATION
Trade accounts receivable – Net trade accounts receivable was comprised of the following:
(in thousands) |  | March 31, 2024 |  | December 31, 2023
Trade accounts receivable – gross |  | $ | 178,829 |  |  | $ | 197,546 |
Allowance for credit losses |  | (7,560) |  |  | (6,541) |
Trade accounts receivable – net(1) |  | $ | 171,269 |  |  | $ | 191,005 |
(1) Includes unbilled receivables of $51,408 as of March 31, 2024 and $43,673 as of December 31, 2023. Changes in the allowance for credit losses for the quarters ended March 31, 2024 and 2023 were as follows:
|  | Quarter Ended March 31,
(in thousands) |  | 2024 |  | 2023
Balance, beginning of year |  | $ | 6,541 |  |  | $ | 4,182 |
Bad debt expense |  | 2,960 |  |  | 1,466 |
Write-offs and other |  | (1,941) |  |  | (824) |
Balance, end of period |  | $ | 7,560 |  |  | $ | 4,824 |
Inventories and supplies – Inventories and supplies were comprised of the following:
(in thousands) |  | March 31, 2024 |  | December 31, 2023
Finished and semi-finished goods |  | $ | 32,646 |  |  | $ | 34,194 |
Raw materials and supplies |  | 16,762 |  |  | 17,339 |
Reserve for excess and obsolete items |  | (10,743) |  |  | (9,445) |
Inventories and supplies, net of reserve |  | $ | 38,665 |  |  | $ | 42,088 |
Available-for-sale debt securities – We did not hold any available for sale debt securities as of March 31, 2024. Available-for-sale debt securities held as of December 31, 2023 were comprised of the following:
|  | December 31, 2023
(in thousands) |  | Cost |  | Gross unrealized gains |  | Gross unrealized losses |  | Fair value
Cash equivalents: |  |  |  |  |  |  |  |
Domestic money market fund |  | $ | 22,000 |  |  | $ | — |  |  | $ | — |  |  | $ | 22,000 |
Available-for-sale debt securities |  | $ | 22,000 |  |  | $ | — |  |  | $ | — |  |  | $ | 22,000 |
The domestic money market fund held highly liquid, short-term investments managed by the financial institution. Further information regarding the fair value of available-for-sale debt securities can be found in Note 8. Revenue in excess of billings – Revenue in excess of billings was comprised of the following:
(in thousands) |  | March 31, 2024 |  | December 31, 2023
Conditional right to receive consideration |  | $ | 21,855 |  |  | $ | 20,680 |
Unconditional right to receive consideration(1) |  | 10,091 |  |  | 5,427 |
Revenue in excess of billings |  | $ | 31,946 |  |  | $ | 26,107 |
(1) Represents revenues that are earned but not currently billable under the related contract terms. Intangibles – Intangibles were comprised of the following:
|  | March 31, 2024 |  | December 31, 2023
(in thousands) |  | Gross carrying amount |  | Accumulated amortization |  | Net carrying amount |  | Gross carrying amount |  | Accumulated amortization |  | Net carrying amount
Internal-use software |  | $ | 571,949 |  |  | $ | (433,475) |  |  | $ | 138,474 |  |  | $ | 554,825 |  |  | $ | (412,364) |  |  | $ | 142,461 |
Customer lists/relationships |  | 359,375 |  |  | (242,420) |  |  | 116,955 |  |  | 363,298 |  |  | (235,557) |  |  | 127,741 |
Partner relationships |  | 74,562 |  |  | (14,557) |  |  | 60,005 |  |  | 74,911 |  |  | (14,031) |  |  | 60,880 |
Technology-based intangibles |  | 65,700 |  |  | (23,721) |  |  | 41,979 |  |  | 97,633 |  |  | (54,251) |  |  | 43,382 |
Trade names |  | 39,367 |  |  | (24,317) |  |  | 15,050 |  |  | 39,367 |  |  | (23,792) |  |  | 15,575 |
Software to be sold |  | 6,200 |  |  | (4,650) |  |  | 1,550 |  |  | 36,900 |  |  | (35,195) |  |  | 1,705 |
Intangibles |  | $ | 1,117,153 |  |  | $ | (743,140) |  |  | $ | 374,013 |  |  | $ | 1,166,934 |  |  | $ | (775,190) |  |  | $ | 391,744 |
Amortization of intangibles was $35,698 for the quarter ended March 31, 2024 and $38,217 for the quarter ended March 31, 2023. Based on the intangibles in service as of March 31, 2024, estimated future amortization expense is as follows:
(in thousands) |  | Estimated amortization expense
Remainder of 2024 |  | $ | 85,055 |
2025 |  | 87,044 |
2026 |  | 58,798 |
2027 |  | 37,871 |
2028 |  | 29,071 |
In the normal course of business, we acquire and develop internal-use software. We also, at times, purchase customer list and partner relationship assets. During the quarter ended March 31, 2024, we acquired or developed internal-use software of $17,095 with a weighted-average useful life of 3 years. Other intangibles acquired during the quarter were not material. Goodwill – In conjunction with the realignment of our reportable business segments during the quarter ended March 31, 2024 (Note 15), the goodwill amounts by reportable segment as of December 31, 2023 have been recast to reflect our new segment structure. No goodwill impairment charges were recorded in conjunction with the segment realignment. Changes in goodwill by reportable segment and in total were as follows for the quarter ended March 31, 2024:
(in thousands) |  | Merchant Services |  | B2B Payments |  | Data Solutions(1) |  | Print(1) |  | All Other |  | Total
Balance, December 31, 2023 |  | $ | 727,688 |  |  | $ | 160,431 |  |  | $ | 40,804 |  |  | $ | 493,924 |  |  | $ | 7,743 |  |  | $ | 1,430,590 |
Currency translation adjustment |  | — |  |  | — |  |  | — |  |  | (32) |  |  | — |  |  | (32) |
Balance, March 31, 2024 |  | $ | 727,688 |  |  | $ | 160,431 |  |  | $ | 40,804 |  |  | $ | 493,892 |  |  | $ | 7,743 |  |  | $ | 1,430,558 |
(1) The Data Solutions and Print balances are net of accumulated impairment charges of $145,584 and $193,699, respectively, for each period. Other non-current assets – Other non-current assets were comprised of the following:
(in thousands) |  | March 31, 2024 |  | December 31, 2023
Postretirement benefit plan asset |  | $ | 96,859 |  |  | $ | 94,939 |
Cloud computing arrangement implementation costs |  | 52,252 |  |  | 59,234 |
Prepaid product discounts(1) |  | 43,690 |  |  | 40,376 |
Deferred contract acquisition costs(2) |  | 21,527 |  |  | 21,103 |
Loans and notes receivable from distributors, net of allowance for credit losses(3) |  | 12,773 |  |  | 12,443 |
Other |  | 30,092 |  |  | 23,087 |
Other non-current assets |  | $ | 257,193 |  |  | $ | 251,182 |
(1) Amortization of prepaid product discounts was $8,180 for the quarter ended March 31, 2024 and $8,513 for the quarter ended March 31, 2023. (2) Amortization of deferred contract acquisition costs was $3,091 for the quarter ended March 31, 2024 and $2,367 for the quarter ended March 31, 2023. (3) Amount includes the non-current portion of loans and notes receivable. The current portion of these receivables is included in other current assets on the consolidated balance sheets and was $1,317 as of March 31, 2024 and $987 as of December 31, 2023. Changes in the allowance for credit losses related to loans and notes receivable from distributors were as follows for the quarters ended March 31, 2024 and 2023:
|  | Quarter Ended March 31,
(in thousands) |  | 2024 |  | 2023
Balance, beginning of year |  | $ | 928 |  |  | $ | 1,024 |
Bad debt expense (benefit) |  | 54 |  |  | (28) |
Balance, end of period |  | $ | 982 |  |  | $ | 996 |
Past due receivables and those on non-accrual status were not material as of March 31, 2024 or December 31, 2023. We categorize loans and notes receivable into risk categories based on information about the ability of borrowers to service their debt, including current financial information, historical payment experience, current economic trends and other factors. The highest quality receivables are assigned a 1-2 internal grade. Those that have a potential weakness requiring management's attention are assigned a 3-4 internal grade. The following table presents loans and notes receivable from distributors, including the current portion, by credit quality indicator and by year of origination, as of March 31, 2024. There were no write-offs or recoveries recorded during the quarter ended March 31, 2024.
|  |  |  | Loans and notes receivable from distributors amortized cost basis by origination year |  |
(in thousands) |  | 2024 |  | 2023 |  | 2020 |  | 2019 |  | Prior |  | Total
Risk rating: |  |  |  |  |  |  |  |  |  |  |  |
1-2 internal grade |  | $ | 991 |  |  | $ | 361 |  |  | $ | 961 |  |  | $ | 355 |  |  | $ | 12,404 |  |  | $ | 15,072 |
3-4 internal grade |  | — |  |  | — |  |  | — |  |  | — |  |  | — |  |  | — |
Loans and notes receivable |  | $ | 991 |  |  | $ | 361 |  |  | $ | 961 |  |  | $ | 355 |  |  | $ | 12,404 |  |  | $ | 15,072 |
Accrued liabilities – Accrued liabilities were comprised of the following:
(in thousands) |  | March 31, 2024 |  | December 31, 2023
Deferred revenue(1) |  | $ | 30,586 |  |  | $ | 35,343 |
Employee bonuses, including sales incentives |  | 15,739 |  |  | 49,446 |
Interest |  | 15,308 |  |  | 10,481 |
Operating lease liabilities |  | 13,388 |  |  | 13,562 |
Customer rebates |  | 9,699 |  |  | 12,718 |
Wages and payroll liabilities, including vacation |  | 9,559 |  |  | 8,605 |
Restructuring |  | 7,436 |  |  | 9,689 |
Prepaid product discounts |  | 5,542 |  |  | 4,477 |
Other |  | 47,627 |  |  | 47,106 |
Accrued liabilities |  | $ | 154,884 |  |  | $ | 191,427 |
(1) Revenue recognized for amounts included in deferred revenue at the beginning of the period was $14,644 for the quarter ended March 31, 2024 and $18,683 for the quarter ended March 31, 2023. Supplemental cash flow information – The reconciliation of cash, cash equivalents, restricted cash and restricted cash equivalents to the consolidated balance sheets was as follows:
(in thousands) |  | March 31, 2024 |  | March 31, 2023
Cash and cash equivalents |  | $ | 23,544 |  |  | $ | 24,622 |
Restricted cash and restricted cash equivalents included in funds held for customers |  | 108,227 |  |  | 149,010 |
Cash and cash equivalents included in other current assets(1) |  | — |  |  | 7,325 |
Non-current restricted cash included in other non-current assets |  | 3,073 |  |  | 2,592 |
Total cash, cash equivalents, restricted cash and restricted cash equivalents |  | $ | 134,844 |  |  | $ | 183,549 |
Non-cash investing activities: |  |  |  |
Investment in joint venture(2) |  | $ | — |  |  | $ | 18,392 |
(1) Represents the cash and cash equivalents of our former North American web hosting and logo design business, which was classified as held for sale as of March 31, 2023. (2) In February 2023, we entered into a joint venture focused on launching and marketing a business payment distribution technology platform. We committed to invest $20,000 over a 3-year period and we have option rights to acquire additional non-controlling ownership interest. During the quarter ended March 31, 2023, we recorded $18,392 for our investment in the joint venture and option rights.

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