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Restructuring and integration expense (Tables)
9 Months Ended
Sep. 30, 2024
Restructuring and Related Activities [Abstract]  
Restructuring and integration expense
Restructuring and integration expense is reflected on the consolidated statements of comprehensive income (loss) as follows:
 Quarter Ended
September 30,
Nine Months Ended
September 30,
(in thousands)2024202320242023
Total cost of revenue$234 $6,429 $1,132 $10,868 
Operating expenses11,031 22,935 35,899 60,067 
Restructuring and integration expense$11,265 $29,364 $37,031 $70,935 

Restructuring and integration expense for each period was comprised of the following:
 Quarter Ended
September 30,
Nine Months Ended
September 30,
(in thousands)2024202320242023
External consulting and other costs$8,614 $10,939 $25,733 $31,561 
Employee severance benefits902 11,179 2,459 17,526 
Internal labor381 2,469 1,602 6,341 
Other1,368 4,777 7,237 15,507 
Restructuring and integration expense$11,265 $29,364 $37,031 $70,935 
Changes in restructuring and integration accruals
Changes in our restructuring and integration accruals were as follows:
(in thousands)Employee severance benefits
Balance, December 31, 2023
$9,689 
Charges2,961 
Reversals(502)
Payments(9,212)
Balance, September 30, 2024
$2,936