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Consolidated Statements of Operations - USD ($)
$ in Thousands
 12 Months Ended
Sep. 30, 2019
Sep. 30, 2018
Sep. 30, 2017
Total revenue from operations $ 226,525 $ 224,514 $ 270,015
Costs and expenses from operations:      
Cost of goods sold (excludes depreciation and amortization) 102,414 100,087 126,227
Seller distributions 10,831 14,715 19,298
Technology and operations 51,594 60,786 82,988
Sales and marketing 36,703 33,703 35,211
General and administrative 34,249 30,493 36,079
Depreciation and amortization 5,091 4,599 5,796
Acquisition costs and impairment of goodwill and long-lived assets 102 467 1,009
Other operating expenses 5,049 1,392 3,651
Total costs and expenses 246,033 246,242 310,259
Loss from operations (19,508) (21,728) (40,244)
Interest income and other income, net (1,448) (785) (606)
Loss before provision for income taxes (18,060) (20,943) (39,638)
Provision (benefit) for income taxes 1,200 (9,328) (451)
Net loss $ (19,260) $ (11,615) $ (39,187)
Basic and diluted loss per common share (USD per share) $ (0.58) $ (0.36) $ (1.25)
Basic and diluted weighted average shares outstanding (in shares) 33,062,976 32,095,491 31,402,921
Revenue      
Total revenue from operations $ 147,889 $ 149,677 $ 188,570
Fee revenue      
Total revenue from operations $ 78,636 $ 74,837 $ 81,445