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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) shares in Thousands, $ in Thousands | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2019 | Sep. 30, 2018 | Sep. 30, 2019 | Sep. 30, 2018
Operating revenues: |  |  |  |
Total operating revenues | $ 240,448 | $ 236,333 | $ 859,288 | $ 820,467
Operating expenses: |  |  |  |
Sales and marketing expenses | 98,352 | 72,745 | 284,485 | 247,191
Compensation and benefits expenses | 46,678 | 57,070 | 156,451 | 166,055
Processing expenses | 49,010 | 43,654 | 149,864 | 138,442
Other general and administrative expenses | 48,595 | 62,193 | 145,327 | 153,760
Total operating expenses | 242,635 | 235,662 | 736,127 | 705,448
Operating (loss) income | (2,187) | 671 | 123,161 | 115,019
Interest expense, net | 112 | 991 | 1,748 | 3,531
(Loss) income before income taxes | (2,299) | (320) | 121,413 | 111,488
Income tax (benefit) expense | (1,768) | (4,893) | 23,209 | 7,057
Net (loss) income | $ (531) | $ 4,573 | $ 98,204 | $ 104,431
Basic earnings per common share (in usd per share) | $ (0.01) | $ 0.09 | $ 1.87 | $ 2.01
Diluted earnings per common share (in usd per share) | $ (0.01) | $ 0.08 | $ 1.84 | $ 1.92
Basic weighted-average common shares issued and outstanding (in shares) | 51,595 | 52,580 | 52,405 | 52,046
Diluted weighted-average common shares issued and outstanding (in shares) | 52,295 | 54,615 | 53,474 | 54,437
Card revenues and other fees |  |  |  |
Operating revenues | $ 102,231 | $ 113,474 | $ 353,421 | $ 364,317
Processing and settlement service revenues |  |  |  |
Operating revenues | 54,620 | 43,043 | 229,272 | 203,901
Interchange revenues |  |  |  |
Operating revenues | 77,080 | 74,060 | 250,955 | 235,706
Interest income, net |  |  |  |
Operating revenues: |  |  |  |
Total operating revenues | $ 6,517 | $ 5,756 | $ 25,640 | $ 16,543

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