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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2019
Sep. 30, 2018
Sep. 30, 2019
Sep. 30, 2018
Operating revenues:        
Total operating revenues $ 240,448 $ 236,333 $ 859,288 $ 820,467
Operating expenses:        
Sales and marketing expenses 98,352 72,745 284,485 247,191
Compensation and benefits expenses 46,678 57,070 156,451 166,055
Processing expenses 49,010 43,654 149,864 138,442
Other general and administrative expenses 48,595 62,193 145,327 153,760
Total operating expenses 242,635 235,662 736,127 705,448
Operating (loss) income (2,187) 671 123,161 115,019
Interest expense, net 112 991 1,748 3,531
(Loss) income before income taxes (2,299) (320) 121,413 111,488
Income tax (benefit) expense (1,768) (4,893) 23,209 7,057
Net (loss) income $ (531) $ 4,573 $ 98,204 $ 104,431
Basic earnings per common share (in usd per share) $ (0.01) $ 0.09 $ 1.87 $ 2.01
Diluted earnings per common share (in usd per share) $ (0.01) $ 0.08 $ 1.84 $ 1.92
Basic weighted-average common shares issued and outstanding (in shares) 51,595 52,580 52,405 52,046
Diluted weighted-average common shares issued and outstanding (in shares) 52,295 54,615 53,474 54,437
Card revenues and other fees        
Operating revenues $ 102,231 $ 113,474 $ 353,421 $ 364,317
Processing and settlement service revenues        
Operating revenues 54,620 43,043 229,272 203,901
Interchange revenues        
Operating revenues 77,080 74,060 250,955 235,706
Interest income, net        
Operating revenues:        
Total operating revenues $ 6,517 $ 5,756 $ 25,640 $ 16,543