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Segment Information | 12 Months Ended
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Dec. 31, 2024
Segment Reporting [Abstract] |
Segment Information | Segment Information Our Chief Operating Decision Maker (our “CODM” who is our Chief Executive Officer) organizes and manages our businesses primarily on the basis of the channels in which our product and services are offered and uses net revenue and segment profit to assess profitability, segment performance and allocate resources. Segment profit reflects each segment's net revenue less direct costs, such as sales and marketing expenses, processing expenses, transaction losses and fraud management, and customer support and related expenses. Our operations are aggregated amongst three reportable segments: 1) Consumer Services, 2) Business to Business ("B2B") Services, and 3) Money Movement Services. Our Consumer Services segment consists of revenues and expenses derived from deposit account programs, such as consumer checking accounts, prepaid cards, secured credit cards, and gift cards that we offer to consumers (i) through distribution arrangements with more than 90,000 retail locations and thousands of neighborhood Financial Service Center locations (the "Retail channel"), and (ii) directly through various marketing channels, such as online search engine optimization, online displays, direct mail campaigns, mobile advertising, and affiliate referral programs (the "Direct channel"). Our B2B Services segment consists of revenues and expenses derived from (i) our partnerships with prominent consumer and technology companies that make our banking products and services available to their consumers, partners and workforce through integration with our banking platform (the "Banking-as-a-Service", or "BaaS channel"), and (ii) a comprehensive payroll platform that we offer to corporate enterprises (the "Employer channel") to facilitate payments for today’s workforce. Our products and services in this segment include deposit account programs, such as consumer and small business checking accounts and prepaid cards, as well as our disbursement services utilized by our partners. Our Money Movement Services segment consists of revenues and expenses generated on a per transaction basis from our services that specialize in facilitating the movement of cash on behalf of consumers and businesses, such as money processing services and tax refund processing services. Our money processing services, such as cash deposit and disbursements, are marketed to third-party banks, program managers, and other companies seeking cash deposit and disbursement capabilities for their customers. Those customers, including our own accountholders, can access our cash deposit and disbursement services at any of the locations within our network of retail distributors and neighborhood Financial Service Centers. We market our tax-related financial services through a network of tax preparation franchises, independent tax professionals and online tax preparation providers. Our Corporate and Other segment primarily consists of net interest income, certain other investment income earned by our bank, interest profit sharing arrangements with certain BaaS partners (a reduction of revenue), eliminations of inter-segment revenues and expenses, and unallocated corporate expenses, which include our fixed expenses such as salaries, wages and related benefits for our employees and certain third-party contractors, professional services fees, software licenses, telephone and communication costs, rent, utilities, and insurance. These costs are not considered when our CODM evaluates the performance of our three reportable segments since they are not directly attributable to any reporting segment. Non-cash expenses such as stock-based compensation, depreciation and amortization of long-lived assets, impairment charges, and other non-recurring expenses that are not considered by our CODM when evaluating our overall consolidated financial results are excluded from our unallocated corporate expenses above. We do not evaluate performance or allocate resources based on segment asset data, and therefore such information is not presented. Note 24—Segment Information (continued) The following tables present key financial information for each of our reportable segments for the periods then ended:
| Year Ended December 31, 2024
| Consumer Services |  | B2B Services |  | Money Movement Services |  | Corporate and Other |  | Total
| (In thousands)
Total segment revenues | $ | 402,462 |  |  | $ | 1,081,804 |  |  | $ | 217,657 |  |  | $ | 5,792 |  |  | $ | 1,707,715 |
Segment expenses (1) |  |  |  |  |  |  |  |  |
Sales and marketing expenses (2) | 123,038 |  |  | 16,598 |  |  | 72,784 |  |  | — |  |  | 212,420 |
Processing expenses (3) | 35,124 |  |  | 814,952 |  |  | 1,533 |  |  | — |  |  | 851,609 |
Transaction losses and fraud management (4) | 67,626 |  |  | 102,766 |  |  | 7,694 |  |  | — |  |  | 178,086 |
Customer support and related expenses (5) | 14,774 |  |  | 55,114 |  |  | 2,499 |  |  | — |  |  | 72,387 |
Compensation and benefits expenses (6) | — |  |  | — |  |  | — |  |  | 130,116 |  |  | 130,116 |
Other segment items (7) | — |  |  | — |  |  | 10,565 |  |  | 87,146 |  |  | 97,711 |
Total segment expenses | 240,562 |  |  | 989,430 |  |  | 95,075 |  |  | 217,262 |  |  | 1,542,329 |
Segment profit | $ | 161,900 |  |  | $ | 92,374 |  |  | $ | 122,582 |  |  | $ | (211,470) |  |  | $ | 165,386 |
| Year Ended December 31, 2023
| Consumer Services |  | B2B Services |  | Money Movement Services |  | Corporate and Other |  | Total
| (In thousands)
Total segment revenues | $ | 498,617 |  |  | $ | 772,991 |  |  | $ | 209,674 |  |  | $ | 2,513 |  |  | $ | 1,483,795 |
Segment expenses (1) |  |  |  |  |  |  |  |  |
Sales and marketing expenses (2) | 149,197 |  |  | 15,814 |  |  | 74,270 |  |  | — |  |  | 239,281 |
Processing expenses (3) | 59,726 |  |  | 541,180 |  |  | 3,536 |  |  | — |  |  | 604,442 |
Transaction losses and fraud management (4) | 93,456 |  |  | 99,732 |  |  | 2,617 |  |  | — |  |  | 195,805 |
Customer support and related expenses (5) | 19,048 |  |  | 38,962 |  |  | 2,914 |  |  | — |  |  | 60,924 |
Compensation and benefits expenses (6) | — |  |  | — |  |  | — |  |  | 125,734 |  |  | 125,734 |
Other segment items (7) | — |  |  | — |  |  | 13,161 |  |  | 73,574 |  |  | 86,735 |
Total segment expenses | 321,427 |  |  | 695,688 |  |  | 96,498 |  |  | 199,308 |  |  | 1,312,921 |
Segment profit | $ | 177,190 |  |  | $ | 77,303 |  |  | $ | 113,176 |  |  | $ | (196,795) |  |  | $ | 170,874 |
| Year Ended December 31, 2022
| Consumer Services |  | B2B Services |  | Money Movement Services |  | Corporate and Other |  | Total
| (In thousands)
Total segment revenues | $ | 586,798 |  |  | $ | 594,468 |  |  | $ | 222,192 |  |  | $ | 20,151 |  |  | $ | 1,423,609 |
Segment expenses (1) |  |  |  |  |  |  |  |  |
Sales and marketing expenses (2) | 192,979 |  |  | 13,312 |  |  | 75,980 |  |  | — |  |  | 282,271 |
Processing expenses (3) | 69,706 |  |  | 377,433 |  |  | 3,672 |  |  | — |  |  | 450,811 |
Transaction losses and fraud management (4) | 82,799 |  |  | 88,339 |  |  | 3,014 |  |  | — |  |  | 174,152 |
Customer support and related expenses (5) | 19,166 |  |  | 29,012 |  |  | 4,665 |  |  | — |  |  | 52,843 |
Compensation and benefits expenses (6) | — |  |  | — |  |  | — |  |  | 135,823 |  |  | 135,823 |
Other segment items (7) | — |  |  | — |  |  | 17,031 |  |  | 71,924 |  |  | 88,955 |
Total segment expenses | 364,650 |  |  | 508,096 |  |  | 104,362 |  |  | 207,747 |  |  | 1,184,855 |
Segment profit | $ | 222,148 |  |  | $ | 86,372 |  |  | $ | 117,830 |  |  | $ | (187,596) |  |  | $ | 238,754 |
Note 24—Segment Information (continued)
(1) | The significant expense categories and amounts align with the segment-level information that is regularly provided to the CODM.
(2) | Sales and marketing expenses consists primarily of the commissions we pay to our retail distributors, brokers and partners, advertising and marketing expenses, and the costs of manufacturing and distributing card packages, placards and promotional materials to our retail distributors and partners, and personalized debit cards who have activated their cards.
(3) | Processing expenses consist primarily of the fees charged to us by the payment networks, which processes transactions for us, any third-party card processors that maintain the records of our customers' accounts and process transaction authorizations and postings, and any third-party banks that issue or process our accounts.
(4) | Transaction losses and fraud management consist primarily of losses from customer disputed transactions, unrecovered customer purchase transaction overdraft and fraud, and other losses on portfolios in our Money Movement Services segment. Fraud management consists of third-party contractors and support costs to manage risk operations.
(5) | Customer support and related expenses consist of third-party contractors hired to conduct call center operations and handle routine customer service inquiries, and the related costs to support our call center operations.
(6) | Compensation and benefits expenses represent the compensation and related benefits, including travel and entertainment, that we provide to our employees and third-party contractors who provide consulting support within our IT operations.
(7) | Other segment items in Money Movement Services consists principally of inter-segment expenses for reload services on the Green Dot Network. Other segment items in Corporate and Other primarily consists of other unallocated corporate operating expenses, such as professional services fees, hosting and software licenses, telephone and communication costs, rent, utilities, and insurance, and elimination of inter-segment expenses.
The reconciliations of total segment revenues to total operating revenues are presented below:
| Year Ended December 31,
| 2024 |  | 2023 |  | 2022
| (In thousands)
Total segment revenues | $ | 1,707,715 |  |  | $ | 1,483,795 |  |  | $ | 1,423,609 |
BaaS commissions and processing expenses | 18,917 |  |  | 20,449 |  |  | 28,831 |
Other income | (2,756) |  |  | (2,916) |  |  | (2,874) |
Total operating revenues | $ | 1,723,876 |  |  | $ | 1,501,328 |  |  | $ | 1,449,566 |
Segment revenue adjustments represent commissions and certain processing-related costs associated with our BaaS products and services, which are netted against our B2B Services revenues when evaluating segment performance, as well as certain other investment income earned by our bank, which is included in Corporate and Other. The reconciliations of segment profit to income (loss) before incomes taxes are presented below:
| Year Ended December 31,
| 2024 |  | 2023 |  | 2022
| (In thousands)
Total segment profit | $ | 165,386 |  |  | $ | 170,874 |  |  | $ | 238,754 |
Reconciliation to (loss) income before income taxes |  |  |  |  |
Depreciation and amortization of property, equipment and internal-use software | 63,422 |  |  | 58,715 |  |  | 57,101 |
Stock based compensation and related employer taxes | 30,353 |  |  | 34,288 |  |  | 35,414 |
Amortization of acquired intangible assets | 21,277 |  |  | 24,257 |  |  | 23,509 |
Impairment charges | 9,625 |  |  | — |  |  | 4,264 |
Legal settlement expenses | 33,791 |  |  | 23,614 |  |  | 16,021 |
Other expense | 8,586 |  |  | 7,330 |  |  | 8,070 |
Operating (loss) income | (1,668) |  |  | 22,670 |  |  | 94,375 |
Interest expense, net | 5,506 |  |  | 3,027 |  |  | 255 |
Other expense, net | (15,365) |  |  | (5,010) |  |  | (10,199) |
(Loss) income before income taxes | $ | (22,539) |  |  | $ | 14,633 |  |  | $ | 83,921 |

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