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Segment Information (Tables)

12 Months Ended

Dec. 31, 2024

Segment Reporting [Abstract]

Schedule of Reportable Segments

The following tables present key financial information for each of our reportable segments for the periods then ended:

			Year Ended December 31, 2024
			Consumer Services						B2B Services						Money Movement Services						Corporate and Other						Total
			(In thousands)
Total segment revenues			$	402,462					$	1,081,804					$	217,657					$	5,792					$	1,707,715
Segment expenses (1)
Sales and marketing expenses (2)			123,038						16,598						72,784						—						212,420
Processing expenses (3)			35,124						814,952						1,533						—						851,609
Transaction losses and fraud management (4)			67,626						102,766						7,694						—						178,086
Customer support and related expenses (5)			14,774						55,114						2,499						—						72,387
Compensation and benefits expenses (6)			—						—						—						130,116						130,116
Other segment items (7)			—						—						10,565						87,146						97,711
Total segment expenses			240,562						989,430						95,075						217,262						1,542,329
Segment profit			$	161,900					$	92,374					$	122,582					$	(211,470)					$	165,386

			Year Ended December 31, 2023
			Consumer Services						B2B Services						Money Movement Services						Corporate and Other						Total
			(In thousands)
Total segment revenues			$	498,617					$	772,991					$	209,674					$	2,513					$	1,483,795
Segment expenses (1)
Sales and marketing expenses (2)			149,197						15,814						74,270						—						239,281
Processing expenses (3)			59,726						541,180						3,536						—						604,442
Transaction losses and fraud management (4)			93,456						99,732						2,617						—						195,805
Customer support and related expenses (5)			19,048						38,962						2,914						—						60,924
Compensation and benefits expenses (6)			—						—						—						125,734						125,734
Other segment items (7)			—						—						13,161						73,574						86,735
Total segment expenses			321,427						695,688						96,498						199,308						1,312,921
Segment profit			$	177,190					$	77,303					$	113,176					$	(196,795)					$	170,874

			Year Ended December 31, 2022
			Consumer Services						B2B Services						Money Movement Services						Corporate and Other						Total
			(In thousands)
Total segment revenues			$	586,798					$	594,468					$	222,192					$	20,151					$	1,423,609
Segment expenses (1)
Sales and marketing expenses (2)			192,979						13,312						75,980						—						282,271
Processing expenses (3)			69,706						377,433						3,672						—						450,811
Transaction losses and fraud management (4)			82,799						88,339						3,014						—						174,152
Customer support and related expenses (5)			19,166						29,012						4,665						—						52,843
Compensation and benefits expenses (6)			—						—						—						135,823						135,823
Other segment items (7)			—						—						17,031						71,924						88,955
Total segment expenses			364,650						508,096						104,362						207,747						1,184,855
Segment profit			$	222,148					$	86,372					$	117,830					$	(187,596)					$	238,754

Note 24—Segment Information (continued)

(1)			The significant expense categories and amounts align with the segment-level information that is regularly provided to the CODM.
(2)			Sales and marketing expenses consists primarily of the commissions we pay to our retail distributors, brokers and partners, advertising and marketing expenses, and the costs of manufacturing and distributing card packages, placards and promotional materials to our retail distributors and partners, and personalized debit cards who have activated their cards.
(3)			Processing expenses consist primarily of the fees charged to us by the payment networks, which processes transactions for us, any third-party card processors that maintain the records of our customers' accounts and process transaction authorizations and postings, and any third-party banks that issue or process our accounts.
(4)			Transaction losses and fraud management consist primarily of losses from customer disputed transactions, unrecovered customer purchase transaction overdraft and fraud, and other losses on portfolios in our Money Movement Services segment. Fraud management consists of third-party contractors and support costs to manage risk operations.
(5)			Customer support and related expenses consist of third-party contractors hired to conduct call center operations and handle routine customer service inquiries, and the related costs to support our call center operations.
(6)			Compensation and benefits expenses represent the compensation and related benefits, including travel and entertainment, that we provide to our employees and third-party contractors who provide consulting support within our IT operations.
(7)			Other segment items in Money Movement Services consists principally of inter-segment expenses for reload services on the Green Dot Network. Other segment items in Corporate and Other primarily consists of other unallocated corporate operating expenses, such as professional services fees, hosting and software licenses, telephone and communication costs, rent, utilities, and insurance, and elimination of inter-segment expenses.

The reconciliations of total segment revenues to total operating revenues are presented below:

			Year Ended December 31,
			2024						2023						2022
			(In thousands)
Total segment revenues			$	1,707,715					$	1,483,795					$	1,423,609
BaaS commissions and processing expenses			18,917						20,449						28,831
Other income			(2,756)						(2,916)						(2,874)
Total operating revenues			$	1,723,876					$	1,501,328					$	1,449,566

Segment revenue adjustments represent commissions and certain processing-related costs associated with our BaaS products and services, which are netted against our B2B Services revenues when evaluating segment performance, as well as certain other investment income earned by our bank, which is included in Corporate and Other.

The reconciliations of segment profit to income (loss) before incomes taxes are presented below:

			Year Ended December 31,
			2024						2023						2022
			(In thousands)
Total segment profit			$	165,386					$	170,874					$	238,754
Reconciliation to (loss) income before income taxes
Depreciation and amortization of property, equipment and internal-use software			63,422						58,715						57,101
Stock based compensation and related employer taxes			30,353						34,288						35,414
Amortization of acquired intangible assets			21,277						24,257						23,509
Impairment charges			9,625						—						4,264
Legal settlement expenses			33,791						23,614						16,021
Other expense			8,586						7,330						8,070
Operating (loss) income			(1,668)						22,670						94,375
Interest expense, net			5,506						3,027						255
Other expense, net			(15,365)						(5,010)						(10,199)
(Loss) income before income taxes			$	(22,539)					$	14,633					$	83,921

X

- Definition

Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 25
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-25

Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 22
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-22

Reference 3: http://fasb.org/us-gaap/role/ref/legacyRef
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 30
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-30

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- References

No definition available.

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