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Segment Information (Tables)
3 Months Ended
Mar. 31, 2025
Segment Reporting [Abstract]  
Schedule of Reportable Segments
The following tables present key financial information for each of our reportable segments for the periods then ended:
Three Months Ended March 31, 2025
Consumer ServicesB2B ServicesMoney Movement ServicesCorporate and OtherTotal
(In thousands)
Total segment revenues$95,256 $341,991 $110,247 $8,470 $555,964 
Segment expenses (1)
Sales and marketing expenses (2)
33,298 4,016 21,403  58,717 
Processing expenses (3)
9,182 265,516 722  275,420 
Transaction losses and fraud management (4)
14,350 25,813 7,625  47,788 
Customer support and related expenses (5)
4,794 19,494 1,397  25,685 
Compensation and benefits expenses (6)
   32,500 32,500 
Other segment items (7)
  2,274 23,021 25,295 
Total segment expenses61,624 314,839 33,421 55,521 465,405 
Segment profit$33,632 $27,152 $76,826 $(47,051)$90,559 
Three Months Ended March 31, 2024
Consumer ServicesB2B ServicesMoney Movement ServicesCorporate and OtherTotal
(In thousands)
Total segment revenues$100,612 $241,200 $103,150 $2,461 $447,423 
Segment expenses (1)
Sales and marketing expenses (2)
32,757 3,326 24,871 — 60,954 
Processing expenses (3)
9,214 177,242 467 — 186,923 
Transaction losses and fraud management (4)
21,581 32,423 7,868 — 61,872 
Customer support and related expenses (5)
3,801 9,926 1,355 — 15,082 
Compensation and benefits expenses (6)
— — — 34,416 34,416 
Other segment items (7)
— — 2,742 26,202 28,944 
Total segment expenses67,353 222,917 37,303 60,618 388,191 
Segment profit$33,259 $18,283 $65,847 $(58,157)$59,232 
Note 19—Segment Information (continued)
(1)
The significant expense categories and amounts align with the segment-level information that is regularly provided to the CODM.
(2)
Sales and marketing expenses consists primarily of the commissions we pay to our retail distributors, brokers and partners, advertising and marketing expenses, and the costs of manufacturing and distributing card packages, placards and promotional materials to our retail distributors and partners, and personalized debit cards who have activated their cards.
(3)Processing expenses consist primarily of the fees charged to us by the payment networks, which processes transactions for us, any third-party card processors that maintain the records of our customers' accounts and process transaction authorizations and postings, and any third-party banks that issue or process our accounts.
(4)
Transaction losses and fraud management consist primarily of losses from customer disputed transactions, unrecovered customer purchase transaction overdraft and fraud, and other losses on portfolios in our Money Movement Services segment. Fraud management consists of third-party contractors and support costs to manage risk operations.
(5)
Customer support and related expenses consist of third-party contractors hired to conduct call center operations and handle routine customer service inquiries, and the related costs to support our call center operations.
(6)
Compensation and benefits expenses represent the compensation and related benefits, including travel and entertainment, that we provide to our employees and third-party contractors who provide consulting support within our IT operations.
(7)
Other segment items in Money Movement Services consists principally of inter-segment expenses for reload services on the Green Dot Network. Other segment items in Corporate and Other primarily consists of other unallocated corporate operating expenses, such as professional services fees, hosting and software licenses, telephone and communication costs, rent, utilities, and insurance, and elimination of inter-segment expenses.
The reconciliations of total segment revenues to total operating revenues are presented below:
Three Months Ended March 31,
20252024
(In thousands)
Total segment revenues$555,964 $447,423 
Embedded finance commissions and processing expenses 4,427 5,100 
Other income (1,517)(535)
Total operating revenues$558,874 $451,988 
Segment revenue adjustments represent commissions and certain processing-related costs associated with our embedded finance products and services, which are netted against revenues when evaluating segment performance, as well as certain other investment income earned by our bank, which is included in Corporate and Other.
The reconciliations of segment profit to income before incomes taxes are presented below:
Three Months Ended March 31,
20252024
(In thousands)
Total segment profit$90,559 $59,232 
Reconciliation to income before income taxes
Depreciation and amortization of property, equipment and internal-use software15,184 16,432 
Stock based compensation and related employer taxes3,443 8,706 
Amortization of acquired intangible assets5,200 5,664 
Impairment charges61 6,405 
Legal settlement expenses937 5,880 
Other expense4,989 5,591 
Operating income60,745 10,554 
Interest expense, net1,386 1,457 
Other (expense), net(25,704)(1,810)
Income before income taxes$33,655 $7,287