XML 73 R57.htm IDEA: XBRL DOCUMENT v3.26.1
Segment Information (Tables)
 12 Months Ended
Dec. 31, 2025
Segment Reporting [Abstract]  
Schedule of Reportable Segments
The following tables present key financial information for each of our reportable segments for the periods then ended:
Year Ended December 31, 2025
B2B ServicesConsumer ServicesMoney Movement ServicesCorporate and OtherTotal
(In thousands)
Total segment revenues$1,440,443 $364,314 $225,268 $38,679 $2,068,704 
Segment expenses (1)
Sales and marketing expenses (2)
12,648 123,775 68,163 — 204,586 
Processing expenses (3)
1,151,567 35,294 1,776 — 1,188,637 
Transaction losses and fraud management (4)
94,954 59,197 15,977 — 170,128 
Customer support and related expenses (5)
68,750 15,377 2,536 — 86,663 
Compensation and benefits expenses (6)
— — — 135,737 135,737 
Other segment items (7)
— — 8,284 101,104 109,388 
Total segment expenses1,327,919 233,643 96,736 236,841 1,895,139 
Segment profit$112,524 $130,671 $128,532 $(198,162)$173,565 
Year Ended December 31, 2024
B2B ServicesConsumer ServicesMoney Movement ServicesCorporate and OtherTotal
(In thousands)
Total segment revenues$1,081,804 $402,462 $217,657 $5,792 $1,707,715 
Segment expenses (1)
Sales and marketing expenses (2)
16,598 123,038 72,784 — 212,420 
Processing expenses (3)
814,952 35,124 1,533 — 851,609 
Transaction losses and fraud management (4)
102,766 67,626 7,694 — 178,086 
Customer support and related expenses (5)
55,114 14,774 2,499 — 72,387 
Compensation and benefits expenses (6)
— — — 130,116 130,116 
Other segment items (7)
— — 10,565 87,146 97,711 
Total segment expenses989,430 240,562 95,075 217,262 1,542,329 
Segment profit$92,374 $161,900 $122,582 $(211,470)$165,386 
Year Ended December 31, 2023
B2B ServicesConsumer ServicesMoney Movement ServicesCorporate and OtherTotal
(In thousands)
Total segment revenues$772,991 $498,617 $209,674 $2,513 $1,483,795 
Segment expenses (1)
Sales and marketing expenses (2)
15,814 149,197 74,270 — 239,281 
Processing expenses (3)
541,180 59,726 3,536 — 604,442 
Transaction losses and fraud management (4)
99,732 93,456 2,617 — 195,805 
Customer support and related expenses (5)
38,962 19,048 2,914 — 60,924 
Compensation and benefits expenses (6)
— — — 125,734 125,734 
Other segment items (7)
— — 13,161 73,574 86,735 
Total segment expenses695,688 321,427 96,498 199,308 1,312,921 
Segment profit$77,303 $177,190 $113,176 $(196,795)$170,874 
Note 25—Segment Information (continued)
(1)
The significant expense categories and amounts align with the segment-level information that is regularly provided to the CODM.
(2)
Sales and marketing expenses consists primarily of the commissions we pay to our retail distributors, brokers and partners, advertising and marketing expenses, and the costs of manufacturing and distributing card packages, placards and promotional materials to our retail distributors and partners, and personalized debit cards who have activated their cards.
(3)Processing expenses consist primarily of the fees charged to us by the payment networks, which processes transactions for us, any third-party card processors that maintain the records of our customers' accounts and process transaction authorizations and postings, and any third-party banks that issue or process our accounts.
(4)
Transaction losses and fraud management consist primarily of losses from customer disputed transactions, unrecovered customer purchase transaction overdraft and fraud, and other losses on portfolios in our Money Movement Services segment. Fraud management consists of third-party contractors and support costs to manage risk operations.
(5)
Customer support and related expenses consist of third-party contractors hired to conduct call center operations and handle routine customer service inquiries, and the related costs to support our call center operations.
(6)
Compensation and benefits expenses represent the compensation and related benefits, including travel and entertainment, that we provide to our employees and third-party contractors who provide consulting support within our IT operations.
(7)
Other segment items in Money Movement Services consists principally of inter-segment expenses for reload services on the Green Dot Network. Other segment items in Corporate and Other primarily consists of other unallocated corporate operating expenses, such as professional services fees, hosting and software licenses, telephone and communication costs, rent, utilities, and insurance, and elimination of inter-segment expenses.
The reconciliations of total segment revenues to total operating revenues are presented below:
Year Ended December 31,
202520242023
(In thousands)
Total segment revenues$2,068,704 $1,707,715 $1,483,795 
Embedded finance and processing expenses 18,043 18,917 20,449 
Other income (6,256)(2,756)(2,916)
Total operating revenues$2,080,491 $1,723,876 $1,501,328 
Segment revenue adjustments represent commissions and certain processing-related costs associated with our embedded finance products and services, which are netted against revenues when evaluating segment performance, as well as certain other investment income earned by our bank, which is included in Corporate and Other.
The reconciliations of segment profit to income (loss) before incomes taxes are presented below:
Year Ended December 31,
202520242023
(In thousands)
Total segment profit$173,565 $165,386 $170,874 
Reconciliation to (loss) income before income taxes
Depreciation and amortization of property, equipment and internal-use software64,722 63,422 58,715 
Stock based compensation and related employer taxes19,170 30,353 34,288 
Amortization of acquired intangible assets20,798 21,277 24,257 
Impairment charges2,023 9,625 — 
Legal settlement expenses6,125 33,791 23,614 
Restructuring and other charges22,125 — — 
Transaction and related acquisition costs11,278 — — 
Other13,665 8,586 7,330 
Operating income (loss)13,659 (1,668)22,670 
Interest expense, net6,152 5,506 3,027 
Other expense, net(104,779)(15,365)(5,010)
(Loss) income before income taxes$(97,272)$(22,539)$14,633