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Costs and expenses (Tables) | 12 Months Ended
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Dec. 31, 2021
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Summary of Operating Costs And Expenses By Nature | The operating costs and expenses by nature are as follows:
|  | December 31, 2021 |  |  | December 31, 2020 |  |  | December 31, 2019 |
Personnel (i) |  |  | 109,368 |  |  |  | 46,280 |  |  |  | 29,638 |
IT Outsourcing, software, and hosting expenses (ii) |  |  | 37,860 |  |  |  | 24,783 |  |  |  | 10,623 |
Marketing and events (iii) |  |  | 8,649 |  |  |  | 3,861 |  |  |  | 5,940 |
Outsourced services (iv) |  |  | 23,493 |  |  |  | 10,383 |  |  |  | 8,634 |
Traveling |  |  | 2,224 |  |  |  | 1,071 |  |  |  | 3,076 |
Depreciation and amortization |  |  | 4,072 |  |  |  | 2,400 |  |  |  | 2,526 |
Facilities |  |  | 2,211 |  |  |  | 1,570 |  |  |  | 1,684 |
Expected credit losses |  |  | 887 |  |  |  | 972 |  |  |  | 552 |
Other |  |  | 2,938 |  |  |  | 837 |  |  |  | 463 |
Total |  |  | 191,702 |  |  |  | 92,157 |  |  |  | 63,136 |
|  | December 31, 2021 |  |  | December 31, 2020 |  |  | December 31, 2019 |
Subscription cost |  |  | 38,380 |  |  |  | 27,801 |  |  |  | 15,843 |
Services cost |  |  | 11,212 |  |  |  | 7,050 |  |  |  | 4,404 |
General and administrative |  |  | 31,889 |  |  |  | 13,961 |  |  |  | 10,692 |
Sales and marketing |  |  | 63,521 |  |  |  | 23,844 |  |  |  | 20,174 |
Research and development |  |  | 45,186 |  |  |  | 19,039 |  |  |  | 12,688 |
Other income (losses) |  |  | 1,514 |  |  |  | 462 |  |  |  | (665 | )
Total |  |  | 191,702 |  |  |  | 92,157 |  |  |  | 63,136 |
(i) | This amount refers to personnel compensation (such as wages and benefits) and share-based compensation (refer to note 25 for additional details on share-based compensation). The increase in the personnel costs and expenses is related to the growth of the number of employees and the increase of share-based expenses. The total share-based expense in 2021 was US$ 19,585 (2020: US$ 3,296). The Group also has a new share-based compensation in Loja Integrada established on April of 2021, a wholly owned subsidiary of VTEX, with an amount of expenses of US$ 728.
(ii) | The increase in IT outsourcing, software, and Hosting expenses refers mainly to hosting and cloud vendors due to the increase of the Group’s operation.
(iii) | The increase in marketing and events expenses refers mainly to marketing campaigns for the Group’s operation expansion.
(iv) | The increase in outsourced services is mainly related to the IPO, acquisitions and other consulting expenses.

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