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Costs and expenses | 12 Months Ended
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Dec. 31, 2022
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Costs and expenses |
21 | Costs and expenses
The operating costs and expenses by nature are as follows:
|  | December 31, 2022 |  |  | December 31, 2021 |  |  | December 31, 2020 |
Personnel (i) |  |  | 122,988 |  |  |  | 109,368 |  |  |  | 46,280 |
IT Outsourcing, software and hosting expenses (ii) |  |  | 40,229 |  |  |  | 37,860 |  |  |  | 24,783 |
Marketing and events |  |  | 8,720 |  |  |  | 8,649 |  |  |  | 3,861 |
Outsourced services (iii) |  |  | 20,204 |  |  |  | 23,493 |  |  |  | 10,383 |
Traveling |  |  | 4,223 |  |  |  | 2,224 |  |  |  | 1,071 |
Depreciation and amortization |  |  | 4,616 |  |  |  | 4,072 |  |  |  | 2,400 |
Facilities |  |  | 2,906 |  |  |  | 2,211 |  |  |  | 1,570 |
Expected credit losses |  |  | 852 |  |  |  | 887 |  |  |  | 972 |
Other |  |  | 2,801 |  |  |  | 2,938 |  |  |  | 837 |
Total |  |  | 207,539 |  |  |  | 191,702 |  |  |  | 92,157 |
Subscription cost |  |  | 41,408 |  |  |  | 38,380 |  |  |  | 27,801 |
Services cost |  |  | 11,424 |  |  |  | 11,212 |  |  |  | 7,050 |
General and administrative |  |  | 28,348 |  |  |  | 31,889 |  |  |  | 13,961 |
Sales and marketing |  |  | 67,798 |  |  |  | 63,521 |  |  |  | 23,844 |
Research and development |  |  | 57,205 |  |  |  | 45,186 |  |  |  | 19,039 |
Other losses |  |  | 1,356 |  |  |  | 1,514 |  |  |  | 462 |
Total |  |  | 207,539 |  |  |  | 191,702 |  |  |  | 92,157 |
(i) | This amount refers to personnel compensation (such as wages and benefits) and share-based compensation (refer to note 25 for additional details on share-based compensation).
(ii) | The total amount in IT Outsourcing, software and Hosting expenses refers mainly to hosting and cloud vendors expenses.
(iii) | The increase in outsourcing expenses in 2021 is due to the use of services related to the IPO in 2021, which were not incurred in 2022.

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