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Other income and operating expenses - Components of Other Income and Expense (Details) - USD ($)
$ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2022
Jun. 30, 2021
Jun. 30, 2022
Jun. 30, 2021
Other income        
Origination income $ 2,725 $ 1,890 $ 4,379 $ 3,503
Change in repair and denial reserve 1,305 (4,084) 3,498 (6,153)
Other 4,304 1,506 6,958 2,533
Total other income 8,334 (688) 14,835 (117)
Other operating expenses        
Origination costs 2,168 7,883 7,102 16,028
Technology expense 2,376 2,038 4,416 3,910
Impairment on real estate 840 1,278 2,667 1,278
Rent and property tax expense 1,564 1,743 2,659 3,429
Recruiting, training and travel expenses 524 333 826 829
Marketing expense 596 609 924 1,185
Loan acquisition costs 113 300 218 334
Financing costs on purchased future receivables 32 32 62 56
Other 6,159 2,974 8,151 5,625
Total other operating expenses $ 14,372 $ 17,190 $ 27,025 $ 32,674