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Other income and operating expenses - Components of Other Income and Expense (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2022
Sep. 30, 2021
Sep. 30, 2022
Sep. 30, 2021
Other income        
Origination income $ 3,660 $ 2,794 $ 8,039 $ 6,297
Change in repair and denial reserve 1,864 45 5,362 (6,108)
Employee retention credit consulting income 6,958   7,261  
Other 3,668 2,835 10,323 5,368
Total other income 16,150 5,674 30,985 5,557
Other operating expenses        
Origination costs 3,288 4,041 10,390 20,069
Technology expense 2,619 2,058 7,035 5,968
Impairment on real estate   184 2,667 1,462
Rent and property tax expense 1,764 1,538 4,423 4,967
Recruiting, training and travel expenses 395 297 1,221 1,126
Marketing expense 575 1,121 1,499 2,306
Loan acquisition costs (36) 115 182 449
Financing costs on purchased future receivables 40 31 102 87
Other 6,751 3,541 14,902 9,166
Total other operating expenses $ 15,396 $ 12,926 $ 42,421 $ 45,600