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Revenue (Tables) | 9 Months Ended
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Sep. 30, 2020
Revenue |
Revenues disaggregated by geography, major product line and timing of revenue recognition | Revenue by major products (in thousands) ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | Three months ended September 30, | ​ | Nine months ended September 30,
​ | ​ |  | 2020 |  | 2019 |  | 2020 |  | 2019
Hardware products | ​ | ​ | $ | 21,687 | ​ | $ | 42,027 | ​ | $ | 65,613 | ​ | $ | 95,356
Software licenses | ​ | ​ | ​ | 8,562 | ​ | ​ | 19,188 | ​ | ​ | 38,280 | ​ | ​ | 37,319
Subscription | ​ | ​ | ​ | 7,446 | ​ | ​ | 5,556 | ​ | ​ | 19,286 | ​ | ​ | 16,163
Professional services | ​ | ​ | ​ | 1,353 | ​ | ​ | 2,338 | ​ | ​ | 4,100 | ​ | ​ | 3,995
Maintenance, support and other | ​ | ​ | ​ | 12,391 | ​ | ​ | 10,582 | ​ | ​ | 35,484 | ​ | ​ | 30,120
Total Revenue | ​ | ​ | $ | 51,439 | ​ | $ | 79,691 | ​ | $ | 162,763 | ​ | $ | 182,953
​ Revenue by location of customer for the three months ended September 30, 2020 and 2019 (in thousands) ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | EMEA |  | Americas |  | APAC |  | Total | ​
Total Revenue: |  | ​ |  |  | ​ |  |  | ​ |  |  | ​ | ​ | ​
2020 | ​ | $ | 26,684 | ​ | $ | 12,305 | ​ | $ | 12,450 | ​ | $ | 51,439 | ​
2019 | ​ | $ | 48,694 | ​ | $ | 15,605 | ​ | $ | 15,392 | ​ | $ | 79,691 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Percent of Total: | ​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​
2020 | ​ |  | 52 | % |  | 24 | % |  | 24 | % |  | 100 | %
2019 | ​ |  | 61 | % |  | 20 | % |  | 19 | % |  | 100 | %
​ Revenue by location of customer for the nine months ended September 30, 2020 and 2019 (in thousands) ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | EMEA |  | Americas |  | APAC |  | Total |
Total Revenue: |  | ​ |  |  | ​ |  |  | ​ |  |  | ​ |  | ​
2020 | ​ | $ | 88,624 | ​ | $ | 38,570 | ​ | $ | 35,569 | ​ | $ | 162,763 | ​
2019 | ​ | $ | 107,554 | ​ | $ | 42,762 | ​ | $ | 32,637 | ​ | $ | 182,953 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Percent of Total: | ​ |  |  | ​ |  |  | ​ |  |  | ​ |  |  | ​
2020 | ​ |  | 54 | % |  | 24 | % |  | 22 | % |  | 100 | %
2019 | ​ |  | 59 | % |  | 23 | % |  | 18 | % |  | 100 | %
​ Timing of revenue recognition (in thousands) ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | Three months ended September 30, | ​ | Nine months ended September 30,
​ | 2020 |  | 2019 | ​ | 2020 |  | 2019
Products and Licenses transferred at a point in time | $ | 30,249 | ​ | $ | 61,215 | ​ | $ | 103,893 | ​ | $ | 132,675
Services transferred over time | ​ | 21,190 | ​ | ​ | 18,476 | ​ | ​ | 58,870 | ​ | ​ | 50,278
Total Revenue | $ | 51,439 | ​ | $ | 79,691 | ​ | $ | 162,763 | ​ | $ | 182,953
Schedule of changes in contract assets and contract liabilities | ​
​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | September 30, | ​ | ​ | December 31,
​ | ​ | 2020 | ​ | 2019
Receivables, inclusive of trade and unbilled | ​ | $ | 54,475 | ​ | $ | 62,405
Contract Assets (current and non-current) | ​ | $ | 8,938 | ​ | $ | 8,595
Contract Liabilities (Deferred Revenue current and non-current) | ​ | $ | 49,251 | ​ | $ | 45,597
Schedule of estimated revenue expected to be recognized in the future | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
in thousands | ​ | 2020 | ​ | 2021 | ​ | 2022 | ​ | Beyond 2022 | ​ | Total
Future revenue related to current unsatisfied performance obligations | ​ | $ | 3,418 | ​ | $ | 11,820 | ​ | $ | 8,825 | ​ | $ | 12,686 | ​ | $ | 36,749
Schedule related to the capitalized costs and amortization | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
in thousands | ​ | ​ | ​ | September 30, 2020 | ​ | ​ | December 31, 2019
Capitalized costs to obtain contracts, current | ​ | ​ | $ | 1,054 | ​ | $ | 676
Capitalized costs to obtain contracts, non-current | ​ | ​ | $ | 4,871 | ​ | $ | 3,222
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | ​ | Three months ended September 30, | ​ | ​ | Nine months ended September 30,
in thousands | ​ | ​ | ​ | 2020 | ​ | ​ | 2019 | ​ | ​ | 2020 | ​ | ​ | 2019
Amortization of capitalized costs to obtain contracts | ​ | ​ | $ | 251 | ​ | $ | 110 | ​ | $ | 620 | ​ | $ | 329
Impairments of capitalized costs to obtain contracts | ​ | ​ | $ | - | ​ | $ | - | ​ | $ | - | ​ | $ | -

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