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Revenue - Disaggregation of revenue (Details) - USD ($) $ in Thousands | 3 Months Ended | 12 Months Ended
--- | --- | ---
Dec. 31, 2020 | Sep. 30, 2020 | Jun. 30, 2020 | Mar. 31, 2020 | Dec. 31, 2019 | Sep. 30, 2019 | Jun. 30, 2019 | Mar. 31, 2019 | Dec. 31, 2020 | Dec. 31, 2019 | Dec. 31, 2018
Revenue |  |  |  |  |  |  |  |  |  |  |
Revenue | $ 52,928 | $ 51,439 | $ 54,954 | $ 56,370 | $ 70,531 | $ 79,691 | $ 56,167 | $ 47,095 | $ 215,691 | $ 253,484 | $ 211,336
Percent of Total |  |  |  |  |  |  |  |  | 100.00% | 100.00% | 100.00%
Products and Licenses transferred at a point in time |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | $ 132,986 | $ 183,313 | $ 152,054
Services transferred over time |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | 82,705 | 70,171 | 59,282
EMEA |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | $ 117,086 | $ 145,942 | $ 102,349
Percent of Total |  |  |  |  |  |  |  |  | 54.00% | 58.00% | 48.00%
Americas |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | $ 53,171 | $ 61,577 | $ 54,979
Percent of Total |  |  |  |  |  |  |  |  | 25.00% | 24.00% | 26.00%
APAC |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | $ 45,434 | $ 45,965 | $ 54,008
Percent of Total |  |  |  |  |  |  |  |  | 21.00% | 18.00% | 26.00%
Hardware products |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | $ 81,849 | $ 127,005 | $ 105,560
Software licenses |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | 51,137 | 56,308 | 46,494
Subscription |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | 27,788 | 22,280 | 15,432
Professional services |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | 5,689 | 5,759 | 5,743
Maintenance, support and other |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | $ 49,228 | $ 42,132 | $ 38,107

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