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Consolidated Statements of Operations and Comprehensive (Loss) Income - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Revenue $ 824,156 $ 916,961 $ 1,202,388
Cost of services 286,919 338,714 422,006
Gross profit 537,237 578,247 780,382
Operating expenses:      
Sales and marketing 270,146 300,538 362,432
General and administrative 217,296 208,880 216,406
Impairment charges 83,094 268,846 102,222
Total operating expenses 570,536 778,264 681,060
Operating (loss) income (33,299) (200,017) 99,322
Other income (expense):      
Interest expense, nonoperating (46,771) (61,728) (60,407)
Other components of net periodic pension benefit 24,806 2,719 44,612
Other (expense) income (10,734) (1,518) 15,448
(Loss) income before income tax (expense) benefit (65,998) (260,544) 98,975
Income tax (expense) benefit (8,218) 1,249 (44,627)
Net (loss) income (74,216) (259,295) 54,348
Other comprehensive (loss) income:      
Foreign currency translation adjustment, net of tax 250 1,070 (8,214)
Comprehensive (loss) income $ (73,966) $ (258,225) $ 46,134
Net (loss) income per common share:      
Basic (in USD per share) $ (2.00) $ (7.47) $ 1.58
Diluted (in USD per share) $ (2.00) $ (7.47) $ 1.49
Weighted-average shares used in computing basic and diluted net (loss) income per common share:      
Basic (in shares) 37,142,271 34,723,491 34,336,493
Diluted (in shares) 37,142,271 34,723,491 36,506,095
Nonrelated Party      
Other income (expense):      
Interest expense, nonoperating $ (36,494) $ (61,728) $ (56,902)
Related Party      
Other income (expense):      
Interest expense, nonoperating $ (10,277) $ 0 $ (3,505)