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Consolidated Statements of Cash Flows - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Cash Flows from Operating Activities      
Net (loss) income $ (74,216) $ (259,295) $ 54,348
Adjustments to reconcile net (loss) income to net cash provided by operating activities:      
Depreciation and amortization 52,789 63,251 88,392
Amortization of deferred commissions 18,283 14,954 12,110
Amortization of debt issuance costs 4,022 5,422 5,749
Deferred income taxes (5,270) (12,904) (15,119)
Provision for credit losses and service credits 22,508 24,516 25,971
Stock-based compensation expense 24,118 22,201 14,628
Other components of net periodic pension benefit (24,806) (2,719) (44,612)
Impairment charges 83,094 268,846 102,222
Loss on early extinguishment of debt 6,638 0 0
Non-cash loss (gain) from the remeasurement of the indemnification asset 0 10,734 (2,148)
Bargain purchase gain 0 0 (10,883)
Other, net 930 603 (2,309)
Changes in working capital items, excluding acquisitions:      
Accounts receivable 23,167 54,325 (5,242)
Contract assets 782 (326) 2,764
Prepaid expenses and other assets 1,139 7,117 (9,592)
Accounts payable and accrued liabilities (26,526) (37,749) (41,105)
Other liabilities (16,869) (10,750) (26,601)
Net cash provided by operating activities 89,783 148,226 148,573
Cash Flows from Investing Activities      
Additions to fixed assets and capitalized software (33,537) (33,394) (29,233)
Acquisition of a business, net of cash acquired (76,887) (8,897) (22,793)
Other 0 (225) 0
Net cash used in investing activities (110,424) (42,516) (52,026)
Cash Flows from Financing Activities      
Debt issuance costs (5,480) 0 0
Purchase of treasury stock (499) 0 0
Proceeds from exercise of stock warrants 0 15,898 64
Proceeds from common stock offering, net of offering expenses 87,402 0 0
Other 7,164 6,318 6,725
Net cash provided by (used in) financing activities 19,216 (103,493) (91,097)
Effect of exchange rate changes on cash, cash equivalents and restricted cash (1,344) 133 (827)
(Decrease) increase in cash, cash equivalents and restricted cash (2,769) 2,350 4,623
Cash, cash equivalents and restricted cash, beginning of period 20,530 18,180 13,557
Cash, cash equivalents and restricted cash, end of period 17,761 20,530 18,180
Supplemental Information      
Cash paid for interest 44,018 57,027 57,084
Cash paid for income taxes, net 15,413 9,313 58,259
Non-cash investing and financing activities      
Repurchase of Treasury stock as a result of the settlement of the indemnification asset 0 15,760 0
Prior Term Loan, net | Nonrelated Party      
Cash Flows from Financing Activities      
Proceeds from Term Loan 206,220 0 0
Payments of Term Loan (356,618) (120,000) (104,165)
Prior Term Loan, net | Related Party      
Cash Flows from Financing Activities      
Proceeds from Term Loan 137,480 0 0
Payments of Term Loan (31,500) 0 (8,347)
Prior ABL Facility | Revolving Credit Facility      
Cash Flows from Financing Activities      
Proceeds from ABL Facility 329,004 919,975 976,296
Payments of ABL Facility $ (353,957) $ (925,684) $ (961,670)