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Revenue from Contracts with Customers | 9 Months Ended
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Mar. 31, 2025
Revenue from Contract with Customer [Abstract] |
Revenue from Contracts with Customers | REVENUE FROM CONTRACTS WITH CUSTOMERS The majority of the Company’s revenues are derived from contracts with customers who are located in the United States of America (the “United States” or “U.S.”). However, the Company delivers most of its services from regional customer experience delivery centers that are located in geographies outside of the United States. Our global delivery model is built on regional customer experience delivery centers and includes a unique ability to support work-at-home capabilities in any region. The Company generated its revenue from clients based in the United States and other countries as shown below:
| Three Months Ended March 31, | Nine Months Ended March 31,
($000s) | 2025 |  | 2024 |  | 2025 |  | 2024
Revenue |  |  |  |  |  |  |
United States | $ | 135,590 |  |  | $ | 122,822 |  |  | $ | 395,716 |  |  | $ | 372,612 |
Other countries | 5,146 |  |  | 3,973 |  |  | 15,419 |  |  | 11,426 |
Total | $ | 140,736 |  |  | $ | 126,795 |  |  | $ | 411,135 |  |  | $ | 384,038 |
The following table presents the breakdown of the Company’s revenues by geographical location, based on where the services are provided:
| Three Months Ended March 31, | Nine Months Ended March 31,
($000s) | 2025 |  | 2024 |  | 2025 |  | 2024
Revenue |  |  |  |  |  |  |
Onshore (United States) | $ | 33,553 |  |  | $ | 30,748 |  |  | $ | 95,595 |  |  | $ | 92,195 |
Offshore (Philippines, Pakistan) | 72,173 |  |  | 60,840 |  |  | 210,446 |  |  | 183,109 |
Nearshore (Jamaica, Nicaragua, Honduras) | 35,010 |  |  | 35,207 |  |  | 105,094 |  |  | 108,734 |
Total | $ | 140,736 |  |  | $ | 126,795 |  |  | $ | 411,135 |  |  | $ | 384,038 |
The following table presents the breakdown of the Company’s revenue by pattern of revenue recognition:
| Three Months Ended March 31, | Nine Months Ended March 31,
($000s) | 2025 |  | 2024 |  | 2025 |  | 2024
Pattern of Revenue recognition |  |  |  |  |  |  |
Services transferred over time | $ | 129,325 |  |  | $ | 120,029 |  |  | $ | 382,640 |  |  | $ | 360,168 |
Services transferred at a point in time | 11,411 |  |  | 6,766 |  |  | 28,495 |  |  | 23,870 |
Total | $ | 140,736 |  |  | $ | 126,795 |  |  | $ | 411,135 |  |  | $ | 384,038 |
The movement in deferred revenue was as follows:
| Three Months Ended March 31, |  | Nine Months Ended March 31,
($000s) | 2025 |  | 2024 |  | 2025 |  | 2024
Beginning balance | $ | 8,342 |  |  | $ | 8,097 |  |  | $ | 5,877 |  |  | $ | 7,796 |
Revenue recognized | (2,065) |  |  | (2,368) |  |  | (5,938) |  |  | (7,301) |
Revenue deferred | 802 |  |  | 969 |  |  | 7,140 |  |  | 6,203 |
Ending balance | $ | 7,079 |  |  | $ | 6,698 |  |  | $ | 7,079 |  |  | $ | 6,698 |

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- Definition The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 9 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-9 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 10 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-10 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 15 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-15 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-12 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-12 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (c) -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-12 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (d) -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-12 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (e) -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-12 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 13 -Subparagraph (b)(2) -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-13 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Name Accounting Standards Codification -Topic 606 -Publisher FASB -URI https://asc.fasb.org/606/tableOfContent + Details
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