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Revenue Recognition - Disaggregation of Revenue (Details) - USD ($) $ in Thousands | 3 Months Ended | 6 Months Ended
--- | --- | ---
Jun. 30, 2020 | Jun. 30, 2019 | Jun. 30, 2020 | Jun. 30, 2019
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | $ 242,875 | $ 267,846 | $ 488,921 | $ 524,223
Crawford Claims Solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 81,451 | 86,003 | 159,038 | 169,322
Crawford Claims Solutions | U.S. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 34,344 | 33,825 | 65,772 | 67,761
Crawford Claims Solutions | U.K. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 16,294 | 15,831 | 31,639 | 32,202
Crawford Claims Solutions | Canada |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 7,971 | 12,147 | 18,110 | 24,268
Crawford Claims Solutions | Australia |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 12,200 | 12,815 | 22,145 | 23,334
Crawford Claims Solutions | Europe |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 7,236 | 7,371 | 14,197 | 13,836
Crawford Claims Solutions | Rest of World |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 3,406 | 4,014 | 7,175 | 7,921
Crawford TPA Solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 86,725 | 99,518 | 183,660 | 197,312
Crawford TPA Solutions | U.S. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 69,173 | 79,819 | 147,266 | 157,015
Crawford TPA Solutions | U.K. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 2,763 | 2,983 | 5,628 | 5,513
Crawford TPA Solutions | Canada |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 6,047 | 7,884 | 13,509 | 17,256
Crawford TPA Solutions | Europe and Rest of World |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 8,742 | 8,832 | 17,257 | 17,528
Crawford TPA Solutions | Claims Management Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 52,150 | 55,734 | 107,016 | 112,645
Crawford TPA Solutions | Claims Management Services | U.S. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 34,598 | 36,035 | 70,622 | 72,348
Crawford TPA Solutions | Claims Management Services | U.K. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 2,763 | 2,983 | 5,628 | 5,513
Crawford TPA Solutions | Claims Management Services | Canada |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 6,047 | 7,884 | 13,509 | 17,256
Crawford TPA Solutions | Claims Management Services | Europe and Rest of World |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 8,742 | 8,832 | 17,257 | 17,528
Crawford TPA Solutions | Medical Management Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 34,575 | 43,784 | 76,644 | 84,667
Crawford TPA Solutions | Medical Management Services | U.S. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 34,575 | 43,784 | 76,644 | 84,667
Crawford TPA Solutions | Medical Management Services | U.K. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 0 | 0 | 0 | 0
Crawford TPA Solutions | Medical Management Services | Canada |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 0 | 0 | 0 | 0
Crawford TPA Solutions | Medical Management Services | Europe and Rest of World |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 0 | 0 | 0 | 0
Crawford Specialty Solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 66,240 | 71,360 | 129,249 | 137,305
Crawford Specialty Solutions | U.S. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 28,371 | 32,881 | 53,297 | 61,339
Crawford Specialty Solutions | U.K. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 13,504 | 12,720 | 27,678 | 25,408
Crawford Specialty Solutions | Canada |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 6,835 | 8,772 | 14,453 | 17,163
Crawford Specialty Solutions | Australia |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 5,930 | 6,015 | 10,908 | 11,332
Crawford Specialty Solutions | Europe |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 5,121 | 4,894 | 10,279 | 9,653
Crawford Specialty Solutions | Rest of World |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 6,479 | 6,078 | 12,634 | 12,410
Crawford Specialty Solutions | Global Technical Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 45,470 | 45,265 | 89,378 | 89,638
Crawford Specialty Solutions | Global Technical Services | U.S. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 10,502 | 10,414 | 20,101 | 20,685
Crawford Specialty Solutions | Global Technical Services | U.K. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 12,016 | 11,561 | 24,033 | 22,718
Crawford Specialty Solutions | Global Technical Services | Canada |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 5,619 | 6,517 | 11,756 | 13,228
Crawford Specialty Solutions | Global Technical Services | Australia |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 5,742 | 5,802 | 10,590 | 10,945
Crawford Specialty Solutions | Global Technical Services | Europe |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 5,112 | 4,893 | 10,264 | 9,652
Crawford Specialty Solutions | Global Technical Services | Rest of World |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 6,479 | 6,078 | 12,634 | 12,410
Crawford Specialty Solutions | Contractor Connection |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 20,770 | 26,095 | 39,871 | 47,667
Crawford Specialty Solutions | Contractor Connection | U.S. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 17,869 | 22,467 | 33,196 | 40,654
Crawford Specialty Solutions | Contractor Connection | U.K. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 1,488 | 1,159 | 3,645 | 2,690
Crawford Specialty Solutions | Contractor Connection | Canada |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 1,216 | 2,255 | 2,697 | 3,935
Crawford Specialty Solutions | Contractor Connection | Australia |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 188 | 213 | 318 | 387
Crawford Specialty Solutions | Contractor Connection | Europe |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 9 | 1 | 15 | 1
Crawford Specialty Solutions | Contractor Connection | Rest of World |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | $ 0 | $ 0 | $ 0 | $ 0

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