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Segment Information - Reconciliation of Operating Profit from Segments to Consolidated (Details) - USD ($) $ in Thousands | 3 Months Ended | 6 Months Ended
--- | --- | ---
Jun. 30, 2020 | Jun. 30, 2019 | Jun. 30, 2020 | Jun. 30, 2019
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |
Revenues | $ 242,875 | $ 267,846 | $ 488,921 | $ 524,223
Net corporate interest expense | (2,452) | (2,468) | (4,676) | (5,184)
Goodwill impairment |  |  | (17,674) | 0
Restructuring costs |  |  | (5,076) |
Arbitration and claim settlements |  | (11,352) | 0 | (11,352)
Loss on disposition of business | (341) |  | (341) |
Income (Loss) before income taxes | 12,433 | 5,483 | (9,212) | 14,185
Operating Segments |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |
Total segment operating earnings | 19,953 | 19,348 | 29,516 | 37,963
Segment Reconciling Items |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |
Unallocated corporate and shared costs, net | (1,709) | 3,170 | (4,259) | (744)
Net corporate interest expense | (2,452) | (2,468) | (4,676) | (5,184)
Stock option expense | (286) | (413) | (576) | (898)
Amortization of customer-relationship intangible assets | (2,732) | (2,802) | (5,488) | (5,600)
Goodwill impairment | 0 | 0 | (17,674) | 0
Restructuring costs | 0 |  | (5,714) |
Crawford Claims Solutions Member | Operating Segments |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |
Total segment operating earnings | 2,789 | 1,710 | (890) | 1,397
Crawford TPA Solutions Member |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |
Revenues | 86,725 | 99,518 | 183,660 | 197,312
Crawford TPA Solutions Member | Operating Segments |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |
Total segment operating earnings | 3,171 | 5,026 | 9,456 | 11,759
Crawford Specialty Solutions |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |
Revenues | 66,240 | 71,360 | 129,249 | 137,305
Crawford Specialty Solutions | Operating Segments |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |
Total segment operating earnings | 13,993 | 12,612 | 20,950 | 24,807
Service |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |
Revenues | 234,416 | 256,881 | 471,947 | 503,939
Service | Crawford Claims Solutions Member | Operating Segments |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |
Revenues | 81,451 | 86,003 | 159,038 | 169,322
Service | Crawford TPA Solutions Member |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |
Revenues | 86,725 | 99,518 | 183,660 | 197,312
Service | Crawford TPA Solutions Member | Operating Segments |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |
Revenues | 86,725 | 99,518 | 183,660 | 197,312
Service | Crawford Specialty Solutions |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |
Revenues | 66,240 | 71,360 | 129,249 | 137,305
Service | Crawford Specialty Solutions | Operating Segments |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |
Revenues | 66,240 | 71,360 | 129,249 | 137,305
Reimbursements |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |
Revenues | $ 8,459 | $ 10,965 | $ 16,974 | $ 20,284

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