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Condensed Consolidated Statements of Operations Unaudited - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Revenues:        
Revenues $ 242,875 $ 267,846 $ 488,921 $ 524,223
Costs and Expenses:        
Cost of services 172,057 185,892 358,176 373,099
Selling, general, and administrative expenses 55,508 60,184 111,262 118,843
Corporate interest expense, net of interest income 2,452 2,468 4,676 5,184
Goodwill impairment     17,674 0
Restructuring costs     5,714  
Arbitration and claim settlements   11,352 0 11,352
Loss on disposition of business 341   341 0
Total Costs and Expenses 230,358 259,896 497,843 508,478
Other Expense, net (84) (2,467) (290) (1,560)
(Loss) Income Before Income Taxes 12,433 5,483 (9,212) 14,185
(Benefit) Provision for Income Taxes 6,311 2,859 (2,175) 5,792
Net (Loss) Income 6,122 2,624 (7,037) 8,393
Net (Income) Loss Attributable to Noncontrolling Interests and Redeemable Noncontrolling Interests (224) 18 1,536 358
Net (Loss) Income Attributable to Shareholders of Crawford & Company $ 5,898 $ 2,642 $ (5,501) $ 8,751
Class A Non-Voting        
(Loss) Earnings Per Share - Basic:        
(Loss) Earnings per share - basic $ 0.11 $ 0.06 $ (0.10) $ 0.18
(Loss) Earnings Per Share - Diluted:        
(Loss) Earnings per share - diluted $ 0.11 $ 0.06 $ (0.10) $ 0.18
Weighted-Average Shares Used to Compute Basic Earnings Per Share:        
Weighted-average common shares outstanding, basic 30,521 30,799 30,541 30,729
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:        
Weighted-average common shares outstanding, diluted 30,690 31,113 30,541 31,110
Class B Voting        
(Loss) Earnings Per Share - Basic:        
(Loss) Earnings per share - basic $ 0.11 $ 0.04 $ (0.12) $ 0.14
(Loss) Earnings Per Share - Diluted:        
(Loss) Earnings per share - diluted $ 0.11 $ 0.04 $ (0.12) $ 0.14
Weighted-Average Shares Used to Compute Basic Earnings Per Share:        
Weighted-average common shares outstanding, basic 22,510 23,021 22,544 23,193
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:        
Weighted-average common shares outstanding, diluted 22,510 23,021 22,544 23,193
Service        
Revenues:        
Revenues $ 234,416 $ 256,881 $ 471,947 $ 503,939
Costs and Expenses:        
Cost of services 163,598 174,927 341,202 352,815
Reimbursements        
Revenues:        
Revenues 8,459 10,965 16,974 20,284
Costs and Expenses:        
Cost of services $ 8,459 $ 10,965 $ 16,974 $ 20,284