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Revenue Recognition (Tables)

6 Months Ended

Jun. 30, 2020

Revenue From Contract With Customer [Abstract]

Disaggregation of Revenue

The following table presents Crawford Claims Solutions revenues before reimbursements disaggregated by geography for the three and six months ended June 30, 2020 and 2019:

		Three Months Ended								Six Months Ended
(in thousands)		June 30, 2020				June 30, 2019				June 30, 2020				June 30, 2019
U.S.		$	34,344			$	33,825			$	65,772			$	67,761
U.K.			16,294				15,831				31,639				32,202
Canada			7,971				12,147				18,110				24,268
Australia			12,200				12,815				22,145				23,334
Europe			7,236				7,371				14,197				13,836
Rest of World			3,406				4,014				7,175				7,921
Total Crawford Claims Solutions Revenues before Reimbursements		$	81,451			$	86,003			$	159,038			$	169,322

The following tables present Crawford TPA Solutions revenues before reimbursements disaggregated by service line and geography for the three and six months ended June 30, 2020 and 2019:

		Three Months Ended June 30, 2020												Three Months Ended June 30, 2019
(in thousands)		Claims Management Services				Medical Management Services				Total				Claims Management Services				Medical Management Services				Total
U.S.		$	34,598			$	34,575			$	69,173			$	36,035			$	43,784			$	79,819
U.K.			2,763				—				2,763				2,983				—				2,983
Canada			6,047				—				6,047				7,884				—				7,884
Europe and Rest of World			8,742				—				8,742				8,832				—				8,832
Total Crawford TPA Solutions Revenues before Reimbursements		$	52,150			$	34,575			$	86,725			$	55,734			$	43,784			$	99,518

		Six Months Ended June 30, 2020												Six Months Ended June 30, 2019
(in thousands)		Claims Management Services				Medical Management Services				Total				Claims Management Services				Medical Management Services				Total
U.S.		$	70,622			$	76,644			$	147,266			$	72,348			$	84,667			$	157,015
U.K.			5,628				—				5,628				5,513				—				5,513
Canada			13,509				—				13,509				17,256				—				17,256
Europe and Rest of World			17,257				—				17,257				17,528				—				17,528
Total Crawford TPA Solutions Revenues before Reimbursements		$	107,016			$	76,644			$	183,660			$	112,645			$	84,667			$	197,312

The following table presents Crawford Specialty Solutions revenues before reimbursements disaggregated by service line and geography for the three and six months ended June 30, 2020 and 2019:

		Three Months Ended June 30, 2020												Three Months Ended June 30, 2019
(in thousands)		Global Technical Services				Contractor Connection				Total				Global Technical Services				Contractor Connection				Total
U.S.		$	10,502			$	17,869			$	28,371			$	10,414			$	22,467			$	32,881
U.K.			12,016				1,488				13,504				11,561				1,159				12,720
Canada			5,619				1,216				6,835				6,517				2,255				8,772
Australia			5,742				188				5,930				5,802				213				6,015
Europe			5,112				9				5,121				4,893				1				4,894
Rest of World			6,479				—				6,479				6,078				—				6,078
Total Crawford Specialty Solutions Revenues before Reimbursements		$	45,470			$	20,770			$	66,240			$	45,265			$	26,095			$	71,360

		Six Months Ended June 30, 2020												Six Months Ended June 30, 2019
(in thousands)		Global Technical Services				Contractor Connection				Total				Global Technical Services				Contractor Connection				Total
U.S.		$	20,101			$	33,196			$	53,297			$	20,685			$	40,654			$	61,339
U.K.			24,033				3,645				27,678				22,718				2,690				25,408
Canada			11,756				2,697				14,453				13,228				3,935				17,163
Australia			10,590				318				10,908				10,945				387				11,332
Europe			10,264				15				10,279				9,652				1				9,653
Rest of World			12,634				—				12,634				12,410				—				12,410
Total Crawford Specialty Solutions Revenues before Reimbursements		$	89,378			$	39,871			$	129,249			$	89,638			$	47,667			$	137,305

Schedule of Customer Contract Liabilities

The table below presents the deferred revenues balance as of January 1, 2020 and the significant activity affecting deferred revenues during the six months ended June 30, 2020:

(In Thousands)
Customer Contract Liabilities		Deferred Revenue
Balance at January 1, 2020		$	52,368
Quarterly additions			22,226
Revenue recognized from the prior periods			(14,293	)
Revenue recognized from current quarter additions			(4,994	)
Balance as of March 31, 2020		$	55,307
Quarterly additions			15,389
Revenue recognized from the prior periods			(15,407	)
Revenue recognized from current quarter additions			(3,568	)
Balance as of June 30, 2020		$	51,721

X

- Definition

Tabular disclosure of receivable, contract asset, and contract liability from contract with customer. Includes, but is not limited to, change in contract asset and contract liability.

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 10
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130551-203045

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- Definition

Tabular disclosure of disaggregation of revenue into categories depicting how nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factor.

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 5
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130545-203045

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- References

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