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Segment Information (Tables)

6 Months Ended

Jun. 30, 2020

Segment Reporting [Abstract]

Reconciliation of Operating Profit from Segments to Consolidated

Financial information for the three and six months ended June 30, 2020 and 2019 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below:

		Three Months Ended								Six Months Ended
(in thousands)		June 30, 2020				June 30, 2019				June 30, 2020				June 30, 2019
Revenues:
Crawford Claims Solutions		$	81,451			$	86,003			$	159,038			$	169,322
Crawford TPA Solutions			86,725				99,518				183,660				197,312
Crawford Specialty Solutions			66,240				71,360				129,249				137,305
Total segment revenues before reimbursements			234,416				256,881				471,947				503,939
Reimbursements			8,459				10,965				16,974				20,284
Total revenues		$	242,875			$	267,846			$	488,921			$	524,223
Segment Operating Earnings
Crawford Claims Solutions		$	2,789			$	1,710			$	(890	)		$	1,397
Crawford TPA Solutions			3,171				5,026				9,456				11,759
Crawford Specialty Solutions			13,993				12,612				20,950				24,807
Total segment operating earnings			19,953				19,348				29,516				37,963
Deduct:
Unallocated corporate and shared costs, net			(1,709	)			3,170				(4,259	)			(744	)
Net corporate interest expense			(2,452	)			(2,468	)			(4,676	)			(5,184	)
Stock option expense			(286	)			(413	)			(576	)			(898	)
Amortization of customer-relationship intangible assets			(2,732	)			(2,802	)			(5,488	)			(5,600	)
Goodwill impairment			—				—				(17,674	)			—
Restructuring costs			—				—				(5,714	)			—
Arbitration and claim settlements			—				(11,352	)			—				(11,352	)
Loss on disposition of business			(341	)			—				(341	)			—
Income (Loss) before income taxes		$	12,433			$	5,483			$	(9,212	)		$	14,185

Schedule of Revenues By Major Service Line

Revenues before reimbursements by major service line in the Crawford TPA Solutions segment, which operates under the Broadspire brand globally, and the Crawford Specialty Solutions segment are shown in the following table. The Company considers all Crawford Claims Solutions revenues to be derived from one service line.

		Three Months Ended								Six Months Ended
(in thousands)		June 30, 2020				June 30, 2019				June 30, 2020				June 30, 2019
Crawford TPA Solutions
Claims Management Services		$	52,150			$	55,734			$	107,016			$	112,645
Medical Management Services			34,575				43,784				76,644				84,667
Total Revenues before Reimbursements--Crawford TPA Solutions		$	86,725			$	99,518			$	183,660			$	197,312
Crawford Specialty Solutions
Global Technical Services		$	45,470			$	45,265			$	89,378			$	89,638
Contractor Connection			20,770				26,095				39,871				47,667
Total Revenues before Reimbursements--Crawford Specialty Solutions		$	66,240			$	71,360			$	129,249			$	137,305

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Schedule of Revenue by Service Line by Reporting Segments [Table Text Block]

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Tabular disclosure of the reconciliation of profit (loss) from reportable segments to the consolidated income (loss) before income tax expense (benefit) and discontinued operations. Includes, but is not limited to, reconciliation after income tax if income tax is allocated to the reportable segment.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 31
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8924-108599

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-Name Accounting Standards Codification
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