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Segment Information - Reconciliation of Operating Profit from Segments to Consolidated (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	$ 242,875	$ 267,846	$ 488,921	$ 524,223
Net corporate interest expense	(2,452)	(2,468)	(4,676)	(5,184)
Goodwill impairment			(17,674)	0
Restructuring costs			(5,076)
Arbitration and claim settlements		(11,352)	0	(11,352)
Loss on disposition of business	(341)		(341)
Income (Loss) before income taxes	12,433	5,483	(9,212)	14,185
Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	19,953	19,348	29,516	37,963
Segment Reconciling Items
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Unallocated corporate and shared costs, net	(1,709)	3,170	(4,259)	(744)
Net corporate interest expense	(2,452)	(2,468)	(4,676)	(5,184)
Stock option expense	(286)	(413)	(576)	(898)
Amortization of customer-relationship intangible assets	(2,732)	(2,802)	(5,488)	(5,600)
Goodwill impairment	0	0	(17,674)	0
Restructuring costs	0		(5,714)
Crawford Claims Solutions Member | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	2,789	1,710	(890)	1,397
Crawford TPA Solutions Member
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	86,725	99,518	183,660	197,312
Crawford TPA Solutions Member | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	3,171	5,026	9,456	11,759
Crawford Specialty Solutions
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	66,240	71,360	129,249	137,305
Crawford Specialty Solutions | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	13,993	12,612	20,950	24,807
Service
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	234,416	256,881	471,947	503,939
Service | Crawford Claims Solutions Member | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	81,451	86,003	159,038	169,322
Service | Crawford TPA Solutions Member
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	86,725	99,518	183,660	197,312
Service | Crawford TPA Solutions Member | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	86,725	99,518	183,660	197,312
Service | Crawford Specialty Solutions
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	66,240	71,360	129,249	137,305
Service | Crawford Specialty Solutions | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	66,240	71,360	129,249	137,305
Reimbursements
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	$ 8,459	$ 10,965	$ 16,974	$ 20,284

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