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Condensed Consolidated Statements of Shareholders' Investment Unaudited - USD ($)
$ in Thousands
 3 Months Ended 6 Months Ended
Jan. 01, 2020
Jun. 30, 2020
Mar. 31, 2020
Jun. 30, 2019
Mar. 31, 2019
Jun. 30, 2020
Jun. 30, 2019
Increase (Decrease) in Stockholders' Equity [Roll Forward]              
Beginning balance $ 162,567 [1] $ 143,801 $ 162,567 [1] $ 166,508 $ 175,446 $ 162,567 [1] $ 175,446
Net income (loss)   6,379 [2] (11,279) [2] 2,630 [3] 6,146 [3]    
Other comprehensive income (loss)   (1,336) (1,544) (669) 5,057 (2,880) 4,388
Cash dividends paid   (1,591) (3,268) (3,509) (3,366)    
Stock-based compensation   1,118 880 1,646 (247)    
Repurchases of common stock     (2,666) (3,167) (16,418)    
Shares issued in connection with stock-based compensation plans, net     10 960 (110)    
Increase (Decrease) in value of noncontrolling interest due to acquisition   1,249 (292)        
Ending balance   149,620 143,801 164,399 166,508 149,620 164,399
Adoption of Topic 326              
Increase (Decrease) in Stockholders' Equity [Roll Forward]              
Beginning balance   (607)          
Ending balance     $ (607)        
Accounting Standards Update [Extensible List]     us-gaap:AccountingStandardsUpdate201613Member        
Common Stock | Class A Non-Voting              
Increase (Decrease) in Stockholders' Equity [Roll Forward]              
Beginning balance 30,610 30,519 $ 30,610 30,621 30,927 30,610 30,927
Repurchases of common stock     (155) (280) (421)    
Shares issued in connection with stock-based compensation plans, net   4 64 326 115    
Ending balance   30,523 30,519 30,667 30,621 30,523 30,667
Common Stock | Class B Voting              
Increase (Decrease) in Stockholders' Equity [Roll Forward]              
Beginning balance 22,671 22,510 22,671 23,031 24,408 22,671 24,408
Repurchases of common stock     (161) (73) (1,377)    
Ending balance   22,510 22,510 22,958 23,031 22,510 22,958
Additional Paid-In Capital              
Increase (Decrease) in Stockholders' Equity [Roll Forward]              
Beginning balance 63,392 63,949 63,392 58,321 58,793 63,392 58,793
Stock-based compensation   1,118 880 1,646 (247)    
Shares issued in connection with stock-based compensation plans, net   (4) (54) 634 (225)    
Increase (Decrease) in value of noncontrolling interest due to acquisition     (269)        
Ending balance   65,063 63,949 60,601 58,321 65,063 60,601
Retained Earnings              
Increase (Decrease) in Stockholders' Equity [Roll Forward]              
Beginning balance $ 249,551 231,927 249,551 261,814 273,607 249,551 273,607
Net income (loss)   5,898 [2] (11,399) [2] 2,642 [3] 6,109 [3]    
Cash dividends paid   (1,591) (3,268) (3,313) (3,282)    
Repurchases of common stock     (2,350) (2,814) (14,620)    
Ending balance   236,234 231,927 258,329 261,814 236,234 258,329
Retained Earnings | Adoption of Topic 326              
Increase (Decrease) in Stockholders' Equity [Roll Forward]              
Beginning balance   (607)          
Ending balance     $ (607)        
Accounting Standards Update [Extensible List] us-gaap:AccountingStandardsUpdate201613Member   us-gaap:AccountingStandardsUpdate201613Member        
AOCL attributable to shareholders of Crawford & Company              
Increase (Decrease) in Stockholders' Equity [Roll Forward]              
Beginning balance $ (206,907) (207,876) $ (206,907) (211,374) (216,447) (206,907) (216,447)
Other comprehensive income (loss)   (959) (1,545) (260) 5,073    
Increase (Decrease) in value of noncontrolling interest due to acquisition     576        
Ending balance   (208,835) (207,876) (211,634) (211,374) (208,835) (211,634)
Shareholders' Investment Attributable to Shareholders of Crawford & Company              
Increase (Decrease) in Stockholders' Equity [Roll Forward]              
Beginning balance 159,317 141,029 159,317 162,413 171,288 159,317 171,288
Net income (loss)   5,898 [2] (11,399) [2] 2,642 [3] 6,109 [3]    
Other comprehensive income (loss)   (959) (1,545) (260) 5,073    
Cash dividends paid   (1,591) (3,268) (3,313) (3,282)    
Stock-based compensation   1,118 880 1,646 (247)    
Repurchases of common stock     (2,666) (3,167) (16,418)    
Shares issued in connection with stock-based compensation plans, net     10 960 (110)    
Increase (Decrease) in value of noncontrolling interest due to acquisition     307        
Ending balance   145,495 141,029 160,921 162,413 145,495 160,921
Shareholders' Investment Attributable to Shareholders of Crawford & Company | Adoption of Topic 326              
Increase (Decrease) in Stockholders' Equity [Roll Forward]              
Beginning balance   (607)          
Ending balance     $ (607)        
Accounting Standards Update [Extensible List]     us-gaap:AccountingStandardsUpdate201613Member        
Noncontrolling Interests              
Increase (Decrease) in Stockholders' Equity [Roll Forward]              
Beginning balance $ 3,250 2,772 $ 3,250 4,095 4,158 3,250 4,158
Net income (loss)   481 [2] 120 [2] (12) [3] 37 [3]    
Other comprehensive income (loss)   (377) 1 (409) (16)    
Cash dividends paid       (196) (84)    
Increase (Decrease) in value of noncontrolling interest due to acquisition   1,249 (599)        
Ending balance   $ 4,125 $ 2,772 $ 3,478 $ 4,095 $ 4,125 $ 3,478
[1] Derived from the audited Consolidated Balance Sheet
[2] The total net loss presented in the condensed consolidated statements of shareholders' investment for the three months ended March 31 and June 30, 2020 excludes $1,880 and $257 in net loss attributable to the redeemable noncontrolling interests.
[3] The total net income presented in the condensed consolidated statements of shareholders' investment for the three months ended March 31 and June 30, 2019 excludes $377 and $6 in net loss attributable to the redeemable noncontrolling interests.