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Revenue Recognition (Tables) | 9 Months Ended
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Sep. 30, 2020
Revenue From Contract With Customer [Abstract] |
Disaggregation of Revenue | The following table presents Crawford Claims Solutions revenues before reimbursements disaggregated by geography for the three and nine months ended September 30, 2020 and 2019:
|  | Three Months Ended |  |  | Nine Months Ended |
(in thousands) |  | September 30, 2020 |  |  | September 30, 2019 |  |  | September 30, 2020 |  |  | September 30, 2019 |
U.S. |  | $ | 51,716 |  |  | $ | 35,982 |  |  | $ | 117,488 |  |  | $ | 103,743 |
U.K. |  |  | 15,394 |  |  |  | 15,123 |  |  |  | 47,033 |  |  |  | 47,325 |
Australia |  |  | 13,066 |  |  |  | 11,886 |  |  |  | 35,211 |  |  |  | 35,220 |
Canada |  |  | 8,272 |  |  |  | 12,008 |  |  |  | 26,382 |  |  |  | 36,276 |
Europe |  |  | 6,537 |  |  |  | 7,429 |  |  |  | 20,734 |  |  |  | 21,265 |
Rest of World |  |  | 3,384 |  |  |  | 3,822 |  |  |  | 10,559 |  |  |  | 11,743 |
Total Crawford Claims Solutions Revenues before Reimbursements |  | $ | 98,369 |  |  | $ | 86,250 |  |  | $ | 257,407 |  |  | $ | 255,572 |
The following tables present Crawford TPA Solutions revenues before reimbursements disaggregated by service line and geography for the three and nine months ended September 30, 2020 and 2019:
|  | Three Months Ended September 30, 2020 |  |  | Three Months Ended September 30, 2019 |
(in thousands) |  | Claims Management Services |  |  | Medical Management Services |  |  | Total |  |  | Claims Management Services |  |  | Medical Management Services |  |  | Total |
U.S. |  | $ | 35,133 |  |  | $ | 35,593 |  |  | $ | 70,726 |  |  | $ | 37,352 |  |  | $ | 43,024 |  |  | $ | 80,376 |
U.K. |  |  | 2,522 |  |  |  | — |  |  |  | 2,522 |  |  |  | 2,730 |  |  |  | — |  |  |  | 2,730 |
Canada |  |  | 6,415 |  |  |  | — |  |  |  | 6,415 |  |  |  | 8,210 |  |  |  | — |  |  |  | 8,210 |
Europe and Rest of World |  |  | 7,547 |  |  |  | — |  |  |  | 7,547 |  |  |  | 8,179 |  |  |  | — |  |  |  | 8,179 |
Total Crawford TPA Solutions Revenues before Reimbursements |  | $ | 51,617 |  |  | $ | 35,593 |  |  | $ | 87,210 |  |  | $ | 56,471 |  |  | $ | 43,024 |  |  | $ | 99,495 |
|  | Nine Months Ended September 30, 2020 |  |  | Nine Months Ended September 30, 2019 |
(in thousands) |  | Claims Management Services |  |  | Medical Management Services |  |  | Total |  |  | Claims Management Services |  |  | Medical Management Services |  |  | Total |
U.S. |  | $ | 105,755 |  |  | $ | 112,237 |  |  | $ | 217,992 |  |  | $ | 109,700 |  |  | $ | 127,691 |  |  | $ | 237,391 |
U.K. |  |  | 8,150 |  |  |  | — |  |  |  | 8,150 |  |  |  | 8,243 |  |  |  | — |  |  |  | 8,243 |
Canada |  |  | 19,924 |  |  |  | — |  |  |  | 19,924 |  |  |  | 25,466 |  |  |  | — |  |  |  | 25,466 |
Europe and Rest of World |  |  | 24,804 |  |  |  | — |  |  |  | 24,804 |  |  |  | 25,707 |  |  |  | — |  |  |  | 25,707 |
Total Crawford TPA Solutions Revenues before Reimbursements |  | $ | 158,633 |  |  | $ | 112,237 |  |  | $ | 270,870 |  |  | $ | 169,116 |  |  | $ | 127,691 |  |  | $ | 296,807 |
The following table presents Crawford Specialty Solutions revenues before reimbursements disaggregated by service line and geography for the three and nine months ended September 30, 2020 and 2019:
|  | Three Months Ended September 30, 2020 |  |  | Three Months Ended September 30, 2019 |
(in thousands) |  | Global Technical Services |  |  | Contractor Connection |  |  | Total |  |  | Global Technical Services |  |  | Contractor Connection |  |  | Total |
U.S. |  | $ | 10,210 |  |  | $ | 20,075 |  |  | $ | 30,285 |  |  | $ | 10,202 |  |  | $ | 19,617 |  |  | $ | 29,819 |
U.K. |  |  | 10,805 |  |  |  | 1,339 |  |  |  | 12,144 |  |  |  | 11,728 |  |  |  | 1,263 |  |  |  | 12,991 |
Australia |  |  | 5,789 |  |  |  | 333 |  |  |  | 6,122 |  |  |  | 5,935 |  |  |  | 222 |  |  |  | 6,157 |
Canada |  |  | 5,793 |  |  |  | 1,787 |  |  |  | 7,580 |  |  |  | 6,294 |  |  |  | 1,838 |  |  |  | 8,132 |
Europe |  |  | 5,090 |  |  |  | 9 |  |  |  | 5,099 |  |  |  | 5,141 |  |  |  | 2 |  |  |  | 5,143 |
Rest of World |  |  | 6,315 |  |  |  | — |  |  |  | 6,315 |  |  |  | 6,690 |  |  |  | — |  |  |  | 6,690 |
Total Crawford Specialty Solutions Revenues before Reimbursements |  | $ | 44,002 |  |  | $ | 23,543 |  |  | $ | 67,545 |  |  | $ | 45,990 |  |  | $ | 22,942 |  |  | $ | 68,932 |
|  | Nine Months Ended September 30, 2020 |  |  | Nine Months Ended September 30, 2019 |
(in thousands) |  | Global Technical Services |  |  | Contractor Connection |  |  | Total |  |  | Global Technical Services |  |  | Contractor Connection |  |  | Total |
U.S. |  | $ | 30,311 |  |  | $ | 53,271 |  |  | $ | 83,582 |  |  | $ | 30,888 |  |  | $ | 60,270 |  |  | $ | 91,158 |
U.K. |  |  | 34,835 |  |  |  | 4,984 |  |  |  | 39,819 |  |  |  | 34,444 |  |  |  | 3,955 |  |  |  | 38,399 |
Australia |  |  | 16,379 |  |  |  | 651 |  |  |  | 17,030 |  |  |  | 16,881 |  |  |  | 608 |  |  |  | 17,489 |
Canada |  |  | 17,549 |  |  |  | 4,484 |  |  |  | 22,033 |  |  |  | 19,522 |  |  |  | 5,773 |  |  |  | 25,295 |
Europe |  |  | 15,354 |  |  |  | 24 |  |  |  | 15,378 |  |  |  | 14,793 |  |  |  | 3 |  |  |  | 14,796 |
Rest of World |  |  | 18,952 |  |  |  | — |  |  |  | 18,952 |  |  |  | 19,100 |  |  |  | — |  |  |  | 19,100 |
Total Crawford Specialty Solutions Revenues before Reimbursements |  | $ | 133,380 |  |  | $ | 63,414 |  |  | $ | 196,794 |  |  | $ | 135,628 |  |  | $ | 70,609 |  |  | $ | 206,237 |
Schedule of Customer Contract Liabilities | The table below presents the deferred revenues balance as of January 1, 2020 and the significant activity affecting deferred revenues during the nine months ended September 30, 2020:
(In Thousands) |  |  |  |
Customer Contract Liabilities |  | Deferred Revenue |
Balance at January 1, 2020 |  | $ | 52,368 |
Quarterly additions |  |  | 22,226 |
Revenue recognized from the prior periods |  |  | (14,293 | )
Revenue recognized from current quarter additions |  |  | (4,994 | )
Balance as of March 31, 2020 |  | $ | 55,307 |
Quarterly additions |  |  | 15,389 |
Revenue recognized from the prior periods |  |  | (15,407 | )
Revenue recognized from current quarter additions |  |  | (3,568 | )
Balance as of June 30, 2020 |  | $ | 51,721 |
Quarterly additions |  |  | 17,600 |
Revenue recognized from the prior periods |  |  | (14,134 | )
Revenue recognized from current quarter additions |  |  | (4,137 | )
Balance as of September 30, 2020 |  | $ | 51,050 |

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- Definition Tabular disclosure of receivable, contract asset, and contract liability from contract with customer. Includes, but is not limited to, change in contract asset and contract liability. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 10 -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130551-203045 + Details
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