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Revenue Recognition - Disaggregation of Revenue (Details) - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2020 | Sep. 30, 2019 | Sep. 30, 2020 | Sep. 30, 2019
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | $ 261,669 | $ 265,842 | $ 750,590 | $ 790,065
Crawford Claims Solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 98,369 | 86,250 | 257,407 | 255,572
Crawford Claims Solutions | U.S. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 51,716 | 35,982 | 117,488 | 103,743
Crawford Claims Solutions | U.K. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 15,394 | 15,123 | 47,033 | 47,325
Crawford Claims Solutions | Australia |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 13,066 | 11,886 | 35,211 | 35,220
Crawford Claims Solutions | Canada |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 8,272 | 12,008 | 26,382 | 36,276
Crawford Claims Solutions | Europe |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 6,537 | 7,429 | 20,734 | 21,265
Crawford Claims Solutions | Rest of World |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 3,384 | 3,822 | 10,559 | 11,743
Crawford TPA Solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 87,210 | 99,495 | 270,870 | 296,807
Crawford TPA Solutions | U.S. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 70,726 | 80,376 | 217,992 | 237,391
Crawford TPA Solutions | U.K. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 2,522 | 2,730 | 8,150 | 8,243
Crawford TPA Solutions | Canada |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 6,415 | 8,210 | 19,924 | 25,466
Crawford TPA Solutions | Europe and Rest of World |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 7,547 | 8,179 | 24,804 | 25,707
Crawford TPA Solutions | Claims Management Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 51,617 | 56,471 | 158,633 | 169,116
Crawford TPA Solutions | Claims Management Services | U.S. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 35,133 | 37,352 | 105,755 | 109,700
Crawford TPA Solutions | Claims Management Services | U.K. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 2,522 | 2,730 | 8,150 | 8,243
Crawford TPA Solutions | Claims Management Services | Canada |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 6,415 | 8,210 | 19,924 | 25,466
Crawford TPA Solutions | Claims Management Services | Europe and Rest of World |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 7,547 | 8,179 | 24,804 | 25,707
Crawford TPA Solutions | Medical Management Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 35,593 | 43,024 | 112,237 | 127,691
Crawford TPA Solutions | Medical Management Services | U.S. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 35,593 | 43,024 | 112,237 | 127,691
Crawford TPA Solutions | Medical Management Services | U.K. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 0 | 0 | 0 | 0
Crawford TPA Solutions | Medical Management Services | Canada |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 0 | 0 | 0 | 0
Crawford TPA Solutions | Medical Management Services | Europe and Rest of World |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 0 | 0 | 0 | 0
Crawford Specialty Solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 67,545 | 68,932 | 196,794 | 206,237
Crawford Specialty Solutions | U.S. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 30,285 | 29,819 | 83,582 | 91,158
Crawford Specialty Solutions | U.K. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 12,144 | 12,991 | 39,819 | 38,399
Crawford Specialty Solutions | Australia |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 6,122 | 6,157 | 17,030 | 17,489
Crawford Specialty Solutions | Canada |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 7,580 | 8,132 | 22,033 | 25,295
Crawford Specialty Solutions | Europe |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 5,099 | 5,143 | 15,378 | 14,796
Crawford Specialty Solutions | Rest of World |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 6,315 | 6,690 | 18,952 | 19,100
Crawford Specialty Solutions | Global Technical Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 44,002 | 45,990 | 133,380 | 135,628
Crawford Specialty Solutions | Global Technical Services | U.S. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 10,210 | 10,202 | 30,311 | 30,888
Crawford Specialty Solutions | Global Technical Services | U.K. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 10,805 | 11,728 | 34,835 | 34,444
Crawford Specialty Solutions | Global Technical Services | Australia |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 5,789 | 5,935 | 16,379 | 16,881
Crawford Specialty Solutions | Global Technical Services | Canada |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 5,793 | 6,294 | 17,549 | 19,522
Crawford Specialty Solutions | Global Technical Services | Europe |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 5,090 | 5,141 | 15,354 | 14,793
Crawford Specialty Solutions | Global Technical Services | Rest of World |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 6,315 | 6,690 | 18,952 | 19,100
Crawford Specialty Solutions | Contractor Connection |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 23,543 | 22,942 | 63,414 | 70,609
Crawford Specialty Solutions | Contractor Connection | U.S. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 20,075 | 19,617 | 53,271 | 60,270
Crawford Specialty Solutions | Contractor Connection | U.K. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 1,339 | 1,263 | 4,984 | 3,955
Crawford Specialty Solutions | Contractor Connection | Australia |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 333 | 222 | 651 | 608
Crawford Specialty Solutions | Contractor Connection | Canada |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 1,787 | 1,838 | 4,484 | 5,773
Crawford Specialty Solutions | Contractor Connection | Europe |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 9 | 2 | 24 | 3
Crawford Specialty Solutions | Contractor Connection | Rest of World |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | $ 0 | $ 0 | $ 0 | $ 0

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