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Segment Information (Tables) | 9 Months Ended
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Sep. 30, 2020
Segment Reporting [Abstract] |
Reconciliation of Operating Profit from Segments to Consolidated | Financial information for the three and nine months ended September 30, 2020 and 2019 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below:
|  | Three Months Ended |  |  | Nine Months Ended |
(in thousands) |  | September 30, 2020 |  |  | September 30, 2019 |  |  | September 30, 2020 |  |  | September 30, 2019 |
Revenues: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Crawford Claims Solutions |  | $ | 98,369 |  |  | $ | 86,250 |  |  | $ | 257,407 |  |  | $ | 255,572 |
Crawford TPA Solutions |  |  | 87,210 |  |  |  | 99,495 |  |  |  | 270,870 |  |  |  | 296,807 |
Crawford Specialty Solutions |  |  | 67,545 |  |  |  | 68,932 |  |  |  | 196,794 |  |  |  | 206,237 |
Total segment revenues before reimbursements |  |  | 253,124 |  |  |  | 254,677 |  |  |  | 725,071 |  |  |  | 758,616 |
Reimbursements |  |  | 8,545 |  |  |  | 11,165 |  |  |  | 25,519 |  |  |  | 31,449 |
Total revenues |  | $ | 261,669 |  |  | $ | 265,842 |  |  | $ | 750,590 |  |  | $ | 790,065 |
Segment Operating Earnings |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Crawford Claims Solutions |  | $ | 7,219 |  |  | $ | 2,661 |  |  | $ | 6,329 |  |  | $ | 4,058 |
Crawford TPA Solutions |  |  | 4,414 |  |  |  | 9,347 |  |  |  | 13,870 |  |  |  | 21,106 |
Crawford Specialty Solutions |  |  | 17,390 |  |  |  | 13,301 |  |  |  | 38,340 |  |  |  | 38,108 |
Total segment operating earnings |  |  | 29,023 |  |  |  | 25,309 |  |  |  | 58,539 |  |  |  | 63,272 |
(Deduct)/Add: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Unallocated corporate and shared costs, net |  |  | (968 | ) |  |  | (1,649 | ) |  |  | (5,227 | ) |  |  | (2,393 | )
Net corporate interest expense |  |  | (1,599 | ) |  |  | (3,162 | ) |  |  | (6,275 | ) |  |  | (8,346 | )
Stock option expense |  |  | (457 | ) |  |  | (450 | ) |  |  | (1,033 | ) |  |  | (1,348 | )
Amortization of customer-relationship intangible assets |  |  | (3,665 | ) |  |  | (2,829 | ) |  |  | (9,153 | ) |  |  | (8,429 | )
Goodwill impairment |  |  | — |  |  |  | — |  |  |  | (17,674 | ) |  |  | — |
Restructuring costs |  |  | — |  |  |  | — |  |  |  | (5,714 | ) |  |  | — |
Arbitration and claim settlements |  |  | — |  |  |  | (1,200 | ) |  |  | — |  |  |  | (12,552 | )
Gain on disposition of businesses, net |  |  | 14,104 |  |  |  | — |  |  |  | 13,763 |  |  |  | — |
Income before income taxes |  | $ | 36,438 |  |  | $ | 16,019 |  |  | $ | 27,226 |  |  | $ | 30,204 |
Schedule of Revenues By Major Service Line | Revenues before reimbursements by major service line in the Crawford TPA Solutions segment, which operates under the Broadspire brand globally, and the Crawford Specialty Solutions segment are shown in the following table. The Company considers all Crawford Claims Solutions revenues to be derived from one service line.
|  | Three Months Ended |  |  | Nine Months Ended |
(in thousands) |  | September 30, 2020 |  |  | September 30, 2019 |  |  | September 30, 2020 |  |  | September 30, 2019 |
Crawford TPA Solutions |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Claims Management Services |  | $ | 51,617 |  |  | $ | 56,471 |  |  | $ | 158,633 |  |  | $ | 169,116 |
Medical Management Services |  |  | 35,593 |  |  |  | 43,024 |  |  |  | 112,237 |  |  |  | 127,691 |
Total Revenues before Reimbursements--Crawford TPA Solutions |  | $ | 87,210 |  |  | $ | 99,495 |  |  | $ | 270,870 |  |  | $ | 296,807 |
Crawford Specialty Solutions |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Global Technical Services |  | $ | 44,002 |  |  | $ | 45,990 |  |  | $ | 133,380 |  |  | $ | 135,628 |
Contractor Connection |  |  | 23,543 |  |  |  | 22,942 |  |  |  | 63,414 |  |  |  | 70,609 |
Total Revenues before Reimbursements--Crawford Specialty Solutions |  | $ | 67,545 |  |  | $ | 68,932 |  |  | $ | 196,794 |  |  | $ | 206,237 |

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