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Condensed Consolidated Statements of Operations Unaudited - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2020
Sep. 30, 2019
Sep. 30, 2020
Sep. 30, 2019
Revenues:        
Revenues $ 261,669 $ 265,842 $ 750,590 $ 790,065
Costs and Expenses:        
Cost of services 185,606 192,014 543,782 565,113
Selling, general, and administrative expenses 52,065 52,564 163,327 171,407
Corporate interest expense, net of interest income 1,599 3,162 6,275 8,346
Goodwill impairment     17,674 0
Restructuring costs     5,714  
Arbitration and claim settlements   1,200   12,552
Gain on disposition of businesses, net (14,104)   (13,763) 0
Total Costs and Expenses 225,166 248,940 723,009 757,418
Other Expense, net (65) (883) (355) (2,443)
Income Before Income Taxes 36,438 16,019 27,226 30,204
Provision for Income Taxes 11,729 5,328 9,554 11,120
Net Income 24,709 10,691 17,672 19,084
Net (Income) Loss Attributable to Noncontrolling Interests and Redeemable Noncontrolling Interests (312) 355 1,224 713
Net Income Attributable to Shareholders of Crawford & Company $ 24,397 $ 11,046 $ 18,896 $ 19,797
Class A Non-Voting        
Earnings Per Share - Basic:        
Earnings per share - basic $ 0.46 $ 0.22 $ 0.36 $ 0.39
Earnings Per Share - Diluted:        
Earnings per share - diluted $ 0.46 $ 0.21 $ 0.36 $ 0.39
Weighted-Average Shares Used to Compute Basic Earnings Per Share:        
Weighted-average common shares outstanding, basic 30,643 30,645 30,575 30,701
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:        
Weighted-average common shares outstanding, diluted 30,937 31,140 30,810 31,116
Class B Voting        
Earnings Per Share - Basic:        
Earnings per share - basic $ 0.46 $ 0.19 $ 0.34 $ 0.33
Earnings Per Share - Diluted:        
Earnings per share - diluted $ 0.46 $ 0.19 $ 0.34 $ 0.33
Weighted-Average Shares Used to Compute Basic Earnings Per Share:        
Weighted-average common shares outstanding, basic 22,510 22,831 22,533 23,071
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:        
Weighted-average common shares outstanding, diluted 22,510 22,831 22,533 23,071
Service        
Revenues:        
Revenues $ 253,124 $ 254,677 $ 725,071 $ 758,616
Costs and Expenses:        
Cost of services 177,061 180,849 518,263 533,664
Reimbursements        
Revenues:        
Revenues 8,545 11,165 25,519 31,449
Costs and Expenses:        
Cost of services $ 8,545 $ 11,165 $ 25,519 $ 31,449