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Revenue Recognition (Tables)

9 Months Ended

Sep. 30, 2020

Revenue From Contract With Customer [Abstract]

Disaggregation of Revenue

The following table presents Crawford Claims Solutions revenues before reimbursements disaggregated by geography for the three and nine months ended September 30, 2020 and 2019:

		Three Months Ended								Nine Months Ended
(in thousands)		September 30, 2020				September 30, 2019				September 30, 2020				September 30, 2019
U.S.		$	51,716			$	35,982			$	117,488			$	103,743
U.K.			15,394				15,123				47,033				47,325
Australia			13,066				11,886				35,211				35,220
Canada			8,272				12,008				26,382				36,276
Europe			6,537				7,429				20,734				21,265
Rest of World			3,384				3,822				10,559				11,743
Total Crawford Claims Solutions Revenues before Reimbursements		$	98,369			$	86,250			$	257,407			$	255,572

The following tables present Crawford TPA Solutions revenues before reimbursements disaggregated by service line and geography for the three and nine months ended September 30, 2020 and 2019:

		Three Months Ended September 30, 2020												Three Months Ended September 30, 2019
(in thousands)		Claims Management Services				Medical Management Services				Total				Claims Management Services				Medical Management Services				Total
U.S.		$	35,133			$	35,593			$	70,726			$	37,352			$	43,024			$	80,376
U.K.			2,522				—				2,522				2,730				—				2,730
Canada			6,415				—				6,415				8,210				—				8,210
Europe and Rest of World			7,547				—				7,547				8,179				—				8,179
Total Crawford TPA Solutions Revenues before Reimbursements		$	51,617			$	35,593			$	87,210			$	56,471			$	43,024			$	99,495

		Nine Months Ended September 30, 2020												Nine Months Ended September 30, 2019
(in thousands)		Claims Management Services				Medical Management Services				Total				Claims Management Services				Medical Management Services				Total
U.S.		$	105,755			$	112,237			$	217,992			$	109,700			$	127,691			$	237,391
U.K.			8,150				—				8,150				8,243				—				8,243
Canada			19,924				—				19,924				25,466				—				25,466
Europe and Rest of World			24,804				—				24,804				25,707				—				25,707
Total Crawford TPA Solutions Revenues before Reimbursements		$	158,633			$	112,237			$	270,870			$	169,116			$	127,691			$	296,807

The following table presents Crawford Specialty Solutions revenues before reimbursements disaggregated by service line and geography for the three and nine months ended September 30, 2020 and 2019:

		Three Months Ended September 30, 2020												Three Months Ended September 30, 2019
(in thousands)		Global Technical Services				Contractor Connection				Total				Global Technical Services				Contractor Connection				Total
U.S.		$	10,210			$	20,075			$	30,285			$	10,202			$	19,617			$	29,819
U.K.			10,805				1,339				12,144				11,728				1,263				12,991
Australia			5,789				333				6,122				5,935				222				6,157
Canada			5,793				1,787				7,580				6,294				1,838				8,132
Europe			5,090				9				5,099				5,141				2				5,143
Rest of World			6,315				—				6,315				6,690				—				6,690
Total Crawford Specialty Solutions Revenues before Reimbursements		$	44,002			$	23,543			$	67,545			$	45,990			$	22,942			$	68,932

		Nine Months Ended September 30, 2020												Nine Months Ended September 30, 2019
(in thousands)		Global Technical Services				Contractor Connection				Total				Global Technical Services				Contractor Connection				Total
U.S.		$	30,311			$	53,271			$	83,582			$	30,888			$	60,270			$	91,158
U.K.			34,835				4,984				39,819				34,444				3,955				38,399
Australia			16,379				651				17,030				16,881				608				17,489
Canada			17,549				4,484				22,033				19,522				5,773				25,295
Europe			15,354				24				15,378				14,793				3				14,796
Rest of World			18,952				—				18,952				19,100				—				19,100
Total Crawford Specialty Solutions Revenues before Reimbursements		$	133,380			$	63,414			$	196,794			$	135,628			$	70,609			$	206,237

Schedule of Customer Contract Liabilities

The table below presents the deferred revenues balance as of January 1, 2020 and the significant activity affecting deferred revenues during the nine months ended September 30, 2020:

(In Thousands)
Customer Contract Liabilities		Deferred Revenue
Balance at January 1, 2020		$	52,368
Quarterly additions			22,226
Revenue recognized from the prior periods			(14,293	)
Revenue recognized from current quarter additions			(4,994	)
Balance as of March 31, 2020		$	55,307
Quarterly additions			15,389
Revenue recognized from the prior periods			(15,407	)
Revenue recognized from current quarter additions			(3,568	)
Balance as of June 30, 2020		$	51,721
Quarterly additions			17,600
Revenue recognized from the prior periods			(14,134	)
Revenue recognized from current quarter additions			(4,137	)
Balance as of September 30, 2020		$	51,050

X

- Definition

Tabular disclosure of receivable, contract asset, and contract liability from contract with customer. Includes, but is not limited to, change in contract asset and contract liability.

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 10
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130551-203045

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- Definition

Tabular disclosure of disaggregation of revenue into categories depicting how nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factor.

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 5
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130545-203045

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