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Condensed Consolidated Statements of Shareholders' Investment Unaudited - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Jan. 01, 2020
Sep. 30, 2020
Jun. 30, 2020
Mar. 31, 2020
Sep. 30, 2019
Jun. 30, 2019
Mar. 31, 2019
Sep. 30, 2020
Sep. 30, 2019
Increase (Decrease) in Stockholders' Equity [Roll Forward]                  
Beginning balance $ 162,567 [1] $ 149,620 $ 143,801 $ 162,567 [1] $ 164,399 $ 166,508 $ 175,446 $ 162,567 [1] $ 175,446
Net income (loss)   24,709 [2] 6,379 [2] (11,279) [2] 10,962 [3] 2,630 [3] 6,146 [3]    
Other comprehensive income (loss)   13,881 (1,336) (1,544) (1,033) (669) 5,057 11,001 3,355
Cash dividends paid   (2,323) (1,591) (3,268) (3,299) (3,509) (3,366)    
Stock-based compensation   734 1,118 880 1,211 1,646 (247)    
Repurchases of common stock       (2,666) (6,088) (3,167) (16,418)    
Shares issued in connection with stock-based compensation plans, net   801   10 1,059 960 (110)    
Increase (Decrease) value of noncontrolling interest due to dispositions and acquisition   (5,136) 1,249 (292)          
Dividends paid to noncontrolling interests         (178)        
Ending balance   182,286 149,620 143,801 167,033 164,399 166,508 182,286 167,033
Adoption of Topic 326                  
Increase (Decrease) in Stockholders' Equity [Roll Forward]                  
Beginning balance     (607)            
Ending balance       $ (607)          
Accounting Standards Update [Extensible List]       us-gaap:AccountingStandardsUpdate201613Member          
Common Stock | Class A Non-Voting                  
Increase (Decrease) in Stockholders' Equity [Roll Forward]                  
Beginning balance 30,610 30,523 30,519 $ 30,610 30,667 30,621 30,927 30,610 30,927
Repurchases of common stock       (155) (402) (280) (421)    
Shares issued in connection with stock-based compensation plans, net   122 4 64 155 326 115    
Ending balance   30,645 30,523 30,519 30,420 30,667 30,621 30,645 30,420
Common Stock | Class B Voting                  
Increase (Decrease) in Stockholders' Equity [Roll Forward]                  
Beginning balance 22,671 22,510 22,510 22,671 22,958 23,031 24,408 22,671 24,408
Repurchases of common stock       (161) (231) (73) (1,377)    
Ending balance   22,510 22,510 22,510 22,727 22,958 23,031 22,510 22,727
Additional Paid-In Capital                  
Increase (Decrease) in Stockholders' Equity [Roll Forward]                  
Beginning balance 63,392 65,063 63,949 63,392 60,601 58,321 58,793 63,392 58,793
Stock-based compensation   734 1,118 880 1,211 1,646 (247)    
Shares issued in connection with stock-based compensation plans, net   679 (4) (54) 904 634 (225)    
Increase (Decrease) value of noncontrolling interest due to dispositions and acquisition   (137)   (269)          
Ending balance   66,339 65,063 63,949 62,716 60,601 58,321 66,339 62,716
Retained Earnings                  
Increase (Decrease) in Stockholders' Equity [Roll Forward]                  
Beginning balance $ 249,551 236,234 231,927 249,551 258,329 261,814 273,607 249,551 273,607
Net income (loss)   24,397 [2] 5,898 [2] (11,399) [2] 11,046 [3] 2,642 [3] 6,109 [3]    
Cash dividends paid   (2,127) (1,591) (3,268) (3,299) (3,313) (3,282)    
Repurchases of common stock       (2,350) (5,455) (2,814) (14,620)    
Ending balance   258,504 236,234 231,927 260,621 258,329 261,814 258,504 260,621
Retained Earnings | Adoption of Topic 326                  
Increase (Decrease) in Stockholders' Equity [Roll Forward]                  
Beginning balance     (607)            
Ending balance       $ (607)          
Accounting Standards Update [Extensible List] us-gaap:AccountingStandardsUpdate201613Member     us-gaap:AccountingStandardsUpdate201613Member          
AOCL attributable to shareholders of Crawford & Company                  
Increase (Decrease) in Stockholders' Equity [Roll Forward]                  
Beginning balance $ (206,907) (208,835) (207,876) $ (206,907) (211,634) (211,374) (216,447) (206,907) (216,447)
Other comprehensive income (loss)   13,946 (959) (1,545) (488) (260) 5,073    
Increase (Decrease) value of noncontrolling interest due to dispositions and acquisition   (113)   576          
Ending balance   (195,002) (208,835) (207,876) (212,122) (211,634) (211,374) (195,002) (212,122)
Shareholders' Investment Attributable to Shareholders of Crawford & Company                  
Increase (Decrease) in Stockholders' Equity [Roll Forward]                  
Beginning balance 159,317 145,495 141,029 159,317 160,921 162,413 171,288 159,317 171,288
Net income (loss)   24,397 [2] 5,898 [2] (11,399) [2] 11,046 [3] 2,642 [3] 6,109 [3]    
Other comprehensive income (loss)   13,946 (959) (1,545) (488) (260) 5,073    
Cash dividends paid   (2,127) (1,591) (3,268) (3,299) (3,313) (3,282)    
Stock-based compensation   734 1,118 880 1,211 1,646 (247)    
Repurchases of common stock       (2,666) (6,088) (3,167) (16,418)    
Shares issued in connection with stock-based compensation plans, net   801   10 1,059 960 (110)    
Increase (Decrease) value of noncontrolling interest due to dispositions and acquisition   (250)   307          
Ending balance   182,996 145,495 141,029 164,362 160,921 162,413 182,996 164,362
Shareholders' Investment Attributable to Shareholders of Crawford & Company | Adoption of Topic 326                  
Increase (Decrease) in Stockholders' Equity [Roll Forward]                  
Beginning balance     (607)            
Ending balance       $ (607)          
Accounting Standards Update [Extensible List]       us-gaap:AccountingStandardsUpdate201613Member          
Noncontrolling Interests                  
Increase (Decrease) in Stockholders' Equity [Roll Forward]                  
Beginning balance $ 3,250 4,125 2,772 $ 3,250 3,478 4,095 4,158 3,250 4,158
Net income (loss)   312 [2] 481 [2] 120 [2] (84) [3] (12) [3] 37 [3]    
Other comprehensive income (loss)   (65) (377) 1 (545) (409) (16)    
Cash dividends paid   (196)       (196) (84)    
Increase (Decrease) value of noncontrolling interest due to dispositions and acquisition   (4,886) 1,249 (599)          
Dividends paid to noncontrolling interests         (178)        
Ending balance   $ (710) $ 4,125 $ 2,772 $ 2,671 $ 3,478 $ 4,095 $ (710) $ 2,671
[1] Derived from the audited Consolidated Balance Sheet
[2] The total net (loss)/income presented in the condensed consolidated statements of shareholders' investment for the three months ended March 31, June 30 and September 30, 2020 excludes $1,880, $257 and $(0), respectively, in net loss (income) attributable to the redeemable noncontrolling interests.
[3] The total net income presented in the condensed consolidated statements of shareholders' investment for the three months ended March 31, June 30 and September 2019 excludes $377, $6 and $271, respectively, in net loss attributable to the redeemable noncontrolling interests.