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Quarterly Financial Data (Unaudited) | 12 Months Ended
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Dec. 31, 2020
Quarterly Financial Information Disclosure [Abstract] |
Quarterly Financial Data (Unaudited) | CRAWFORD & COMPANY QUARTERLY FINANCIAL DATA (UNAUDITED)
2020 Quarterly Period |  | First |  |  | Second |  |  | Third |  |  | Fourth |  |  | Full Year |
|  | (In thousands, except per share amounts) |
Revenues from services: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Revenues before reimbursements |  | $ | 237,531 |  |  | $ | 234,416 |  |  | $ | 253,124 |  |  | $ | 257,421 |  |  | $ | 982,492 |
Reimbursements |  |  | 8,515 |  |  |  | 8,459 |  |  |  | 8,545 |  |  |  | 8,184 |  |  |  | 33,703 |
Total revenues |  |  | 246,046 |  |  |  | 242,875 |  |  |  | 261,669 |  |  |  | 265,605 |  |  |  | 1,016,195 |
Total costs of services |  |  | 186,119 |  |  |  | 172,057 |  |  |  | 185,606 |  |  |  | 193,538 |  |  |  | 737,320 |
(Loss) Income before income taxes |  |  | (21,645 | ) |  |  | 12,433 |  |  |  | 36,438 |  |  |  | 11,862 |  |  |  | 39,088 |
Crawford Claims Solutions Operating (Loss) Earnings (1) |  |  | (3,679 | ) |  |  | 2,789 |  |  |  | 7,219 |  |  |  | 8,046 |  |  |  | 14,375 |
Crawford TPA Solutions Operating Earnings (1) |  |  | 6,285 |  |  |  | 3,171 |  |  |  | 4,414 |  |  |  | 7,606 |  |  |  | 21,476 |
Crawford Specialty Solutions Operating Earnings (1) |  |  | 6,957 |  |  |  | 13,993 |  |  |  | 17,390 |  |  |  | 14,213 |  |  |  | 52,553 |
Unallocated corporate and shared costs, net |  |  | (2,550 | ) |  |  | (1,709 | ) |  |  | (968 | ) |  |  | (11,347 | ) |  |  | (16,574 | )
Goodwill impairment (4) |  |  | (17,674 | ) |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (17,674 | )
Net corporate interest expense |  |  | (2,224 | ) |  |  | (2,452 | ) |  |  | (1,599 | ) |  |  | (1,648 | ) |  |  | (7,923 | )
Stock option expense |  |  | (290 | ) |  |  | (286 | ) |  |  | (457 | ) |  |  | (89 | ) |  |  | (1,122 | )
Amortization of customer-relationship intangible assets |  |  | (2,756 | ) |  |  | (2,732 | ) |  |  | (3,665 | ) |  |  | (2,500 | ) |  |  | (11,653 | )
Restructuring and other costs, net (4) |  |  | (5,714 | ) |  |  | — |  |  |  | — |  |  |  | (2,419 | ) |  |  | (8,133 | )
(Loss) gain on disposal of businesses, net (4) |  |  | — |  |  |  | (341 | ) |  |  | 14,104 |  |  |  | — |  |  |  | 13,763 |
Income tax benefit (provision) |  |  | 8,486 |  |  |  | (6,311 | ) |  |  | (11,729 | ) |  |  | (2,459 | ) |  |  | (12,013 | )
Net loss (income) attributable to noncontrolling interests |  |  | 1,760 |  |  |  | (224 | ) |  |  | (312 | ) |  |  | (3 | ) |  |  | 1,221 |
Net (loss) income attributable to shareholders of Crawford & Company |  | $ | (11,399 | ) |  | $ | 5,898 |  |  | $ | 24,397 |  |  | $ | 9,400 |  |  | $ | 28,296 |
(Loss) Earnings Per Share - Basic: (2) (3) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Class A Common Stock |  | $ | (0.21 | ) |  | $ | 0.11 |  |  | $ | 0.46 |  |  | $ | 0.18 |  |  | $ | 0.54 |
Class B Common Stock |  | $ | (0.23 | ) |  | $ | 0.11 |  |  | $ | 0.46 |  |  | $ | 0.18 |  |  | $ | 0.52 |
(Loss) Earnings Per Share - Diluted: (2) (3) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Class A Common Stock |  | $ | (0.21 | ) |  | $ | 0.11 |  |  | $ | 0.46 |  |  | $ | 0.18 |  |  | $ | 0.54 |
Class B Common Stock |  | $ | (0.23 | ) |  | $ | 0.11 |  |  | $ | 0.46 |  |  | $ | 0.18 |  |  | $ | 0.52 |
2019 Quarterly Period |  | First |  |  | Second |  |  | Third |  |  | Fourth |  |  | Full Year |
|  | (In thousands, except per share amounts) |
Revenues from services: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Revenues before reimbursements |  | $ | 247,058 |  |  | $ | 256,881 |  |  | $ | 254,677 |  |  | $ | 247,186 |  |  | $ | 1,005,802 |
Reimbursements |  |  | 9,319 |  |  |  | 10,965 |  |  |  | 11,165 |  |  |  | 10,376 |  |  |  | 41,825 |
Total revenues |  |  | 256,377 |  |  |  | 267,846 |  |  |  | 265,842 |  |  |  | 257,562 |  |  |  | 1,047,627 |
Total costs of services |  |  | 187,207 |  |  |  | 185,892 |  |  |  | 192,014 |  |  |  | 187,660 |  |  |  | 752,773 |
Income (Loss) before income taxes |  |  | 8,702 |  |  |  | 5,483 |  |  |  | 16,019 |  |  |  | (6,567 | ) |  |  | 23,637 |
Crawford Claims Solutions Operating (Loss) Earnings (1) |  |  | (313 | ) |  |  | 1,710 |  |  |  | 2,661 |  |  |  | 3,572 |  |  |  | 7,630 |
Crawford TPA Solutions Operating Earnings (1) |  |  | 6,733 |  |  |  | 5,026 |  |  |  | 9,347 |  |  |  | 6,067 |  |  |  | 27,173 |
Crawford Specialty Solutions Operating Earnings (1) |  |  | 12,195 |  |  |  | 12,612 |  |  |  | 13,301 |  |  |  | 11,213 |  |  |  | 49,321 |
Unallocated corporate and shared costs, net |  |  | (3,914 | ) |  |  | 3,170 |  |  |  | (1,649 | ) |  |  | (4,122 | ) |  |  | (6,515 | )
Goodwill impairment (4) |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (17,484 | ) |  |  | (17,484 | )
Net corporate interest expense |  |  | (2,716 | ) |  |  | (2,468 | ) |  |  | (3,162 | ) |  |  | (2,428 | ) |  |  | (10,774 | )
Stock option expense |  |  | (485 | ) |  |  | (413 | ) |  |  | (450 | ) |  |  | (537 | ) |  |  | (1,885 | )
Amortization of customer-relationship intangible assets |  |  | (2,798 | ) |  |  | (2,802 | ) |  |  | (2,829 | ) |  |  | (2,848 | ) |  |  | (11,277 | )
Arbitration and claim settlements (4) |  |  | — |  |  |  | (11,352 | ) |  |  | (1,200 | ) |  |  | — |  |  |  | (12,552 | )
Income taxes |  |  | (2,933 | ) |  |  | (2,859 | ) |  |  | (5,328 | ) |  |  | (2,991 | ) |  |  | (14,111 | )
Net loss attributable to noncontrolling interests |  |  | 340 |  |  |  | 18 |  |  |  | 355 |  |  |  | 2,246 |  |  |  | 2,959 |
Net income (loss) attributable to shareholders of Crawford & Company |  | $ | 6,109 |  |  | $ | 2,642 |  |  | $ | 11,046 |  |  | $ | (7,312 | ) |  | $ | 12,485 |
Earnings (Loss) Per Share - Basic: (2) (3) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Class A Common Stock |  | $ | 0.12 |  |  | $ | 0.06 |  |  | $ | 0.22 |  |  | $ | (0.13 | ) |  | $ | 0.27 |
Class B Common Stock |  | $ | 0.10 |  |  | $ | 0.04 |  |  | $ | 0.19 |  |  | $ | (0.15 | ) |  | $ | 0.19 |
Earnings (Loss) Per Share - Diluted: (2) (3) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Class A Common Stock |  | $ | 0.12 |  |  | $ | 0.06 |  |  | $ | 0.21 |  |  | $ | (0.13 | ) |  | $ | 0.26 |
Class B Common Stock |  | $ | 0.10 |  |  | $ | 0.04 |  |  | $ | 0.19 |  |  | $ | (0.15 | ) |  | $ | 0.19 |
(1) | This is a segment financial measure representing segment earnings before certain unallocated corporate and shared costs and credits, goodwill and intangible asset impairment charges, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, restructuring and other costs, gain/loss on disposal of business, income taxes, and net income or loss attributable to noncontrolling interests and redeemable noncontrolling interests. See Note 13, "Segment and Geographic Information," in the consolidated financial statements contained in this Item 8.
(2) | Due to the method used in calculating per share data as prescribed by ASC 260, "Earnings Per Share," the quarterly per share data may not total to the full-year per share data.
(3) | The Company may pay a higher dividend on CRD-A than on CRD-B. This dividend differential can result in different earnings (loss) per share for each class of stock due to the two-class method of computing earnings (loss) per share as required by current accounting guidance. CRD-B generally presents a more dilutive measure.
(4) | The Company recognized non-cash goodwill impairment in the amount of $17.7 million related to its Crawford Claims Solutions segment in the first quarter of 2020. The Company recognized non-cash goodwill impairment of $17.5 million related to its Crawford Claims Solutions reporting unit in the fourth quarter of 2019. See Note 4, "Goodwill and Intangible Assets" in the consolidated financial statements included in this Item 8. The Company recognized a pretax loss for Arbitration and claim settlements of $12.6 million in 2019. The Company recognized a pretax gain of $13.8 million due to the disposal of LWI, net of a loss on the disposal of Crawford Compliance in 2020. See Note 3, "Business Acquisitions and Dispositions" in the consolidated financial statements included in this Item 8. The Company recognized pretax restructuring and other costs in the first and fourth quarters of 2020 totaling $8.1 million. The provision for income taxes in 2020 and 2019 included the impact of these transactions and tax valuation adjustments.

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- Definition The entire disclosure for quarterly financial data. Includes, but is not limited to, tabular presentation of financial information for fiscal quarters, effect of year-end adjustments, and an explanation of matters or transactions that affect comparability of the information. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 270 -URI http://asc.fasb.org/topic&trid=2126967 + Details
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