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Segment and Geographic Information (Tables) | 12 Months Ended
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Dec. 31, 2020
Segment Reporting [Abstract] |
Schedule of Segment Reporting Information | Financial information as of and for the years ended December 31, 2020, 2019, and 2018 related to the Company's reportable segments is presented below.
|  | Crawford Claims Solutions |  |  | Crawford TPA Solutions |  |  | Crawford Specialty Solutions |  |  | Total |
2020 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Revenues before reimbursements |  | $ | 356,447 |  |  | $ | 364,983 |  |  | $ | 261,062 |  |  | $ | 982,492 |
Segment operating earnings |  |  | 14,375 |  |  |  | 21,476 |  |  |  | 52,553 |  |  |  | 88,404 |
Depreciation and amortization (1) |  |  | 2,405 |  |  |  | 9,345 |  |  |  | 1,291 |  |  |  | 13,041 |
Assets (2) |  |  | 120,777 |  |  |  | 88,002 |  |  |  | 155,522 |  |  |  | 364,301 |
2019 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Revenues before reimbursements |  | $ | 339,837 |  |  | $ | 393,856 |  |  | $ | 272,109 |  |  | $ | 1,005,802 |
Segment operating earnings |  |  | 7,630 |  |  |  | 27,173 |  |  |  | 49,321 |  |  |  | 84,124 |
Depreciation and amortization (1) |  |  | 2,461 |  |  |  | 10,152 |  |  |  | 1,811 |  |  |  | 14,424 |
Assets (2) |  |  | 136,451 |  |  |  | 85,810 |  |  |  | 165,575 |  |  |  | 387,836 |
2018 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Revenues before reimbursements |  | $ | 361,053 |  |  | $ | 405,335 |  |  | $ | 304,583 |  |  | $ | 1,070,971 |
Segment operating earnings |  |  | 11,308 |  |  |  | 36,909 |  |  |  | 49,564 |  |  |  | 97,781 |
Depreciation and amortization (1) |  |  | 3,485 |  |  |  | 9,844 |  |  |  | 3,517 |  |  |  | 16,846 |
Assets (2) |  |  | 163,899 |  |  |  | 92,007 |  |  |  | 165,415 |  |  |  | 421,321 |
(1) | Excludes amortization expense of finite-lived customer relationships and trade name intangible assets.
(2) | Consists of accounts receivable, less allowance for expected credit losses, unbilled revenues, at estimated billable amounts, goodwill and intangible assets arising from business acquisitions, net.
Revenues by geographic region and major service line for the Crawford Claims Solutions, Crawford TPA Solutions and Crawford Specialty Solutions segments are shown in Note 2, "Revenue Recognition."
Reconciliation Of Capital Expenditures From Segments To Consolidated Table Text Block | Capital expenditures for the years ended December 31, 2020, 2019, and 2018 are shown in the following table:
Year Ended December 31, |  | 2020 |  |  | 2019 |  |  | 2018 |
|  | (In thousands) |
Crawford Claims Solutions |  | $ | 5,443 |  |  | $ | 1,396 |  |  | $ | 3,811 |
Crawford TPA Solutions |  |  | 6,527 |  |  |  | 3,259 |  |  |  | 5,947 |
Crawford Specialty Solutions |  |  | 5,686 |  |  |  | 458 |  |  |  | 2,148 |
Corporate |  |  | 19,724 |  |  |  | 16,011 |  |  |  | 18,114 |
Total capital expenditures |  | $ | 37,380 |  |  | $ | 21,124 |  |  | $ | 30,020 |
Reconciliation of Revenues from Segments to Consolidated | The total of the Company's reportable segments' revenues before reimbursements reconciled to total consolidated revenues for the years ended December 31, 2020, 2019, and 2018 was as follows:
Year Ended December 31, |  | 2020 |  |  | 2019 |  |  | 2018 |
|  | (In thousands) |
Segments' revenues before reimbursements |  | $ | 982,492 |  |  | $ | 1,005,802 |  |  | $ | 1,070,971 |
Reimbursements |  |  | 33,703 |  |  |  | 41,825 |  |  |  | 52,008 |
Total consolidated revenues |  | $ | 1,016,195 |  |  | $ | 1,047,627 |  |  | $ | 1,122,979 |
Reconciliation of Segment Operating Earnings from Segments to Consolidated | The Company's reportable segments' total operating earnings reconciled to consolidated income before income taxes for the years ended December 31, 2020, 2019, and 2018 were as follows:
Year Ended December 31, |  | 2020 |  |  | 2019 |  |  | 2018 |
|  | (In thousands) |
Operating earnings of all reportable segments |  | $ | 88,404 |  |  | $ | 84,124 |  |  | $ | 97,781 |
Unallocated corporate and shared costs and credits |  |  | (16,574 | ) |  |  | (6,515 | ) |  |  | (9,321 | )
Net corporate interest expense |  |  | (7,923 | ) |  |  | (10,774 | ) |  |  | (10,109 | )
Stock option expense |  |  | (1,122 | ) |  |  | (1,885 | ) |  |  | (1,742 | )
Amortization of acquisition-related intangible assets |  |  | (11,653 | ) |  |  | (11,277 | ) |  |  | (11,152 | )
Goodwill and intangible asset impairments |  |  | (17,674 | ) |  |  | (17,484 | ) |  |  | (1,056 | )
Arbitration and claim settlements |  |  | — |  |  |  | (12,552 | ) |  |  | — |
Restructuring and other costs, net |  |  | (8,133 | ) |  |  | — |  |  |  | — |
Gain (loss) on disposition of businesses, net |  |  | 13,763 |  |  |  | — |  |  |  | (20,270 | )
Income before income taxes |  | $ | 39,088 |  |  | $ | 23,637 |  |  | $ | 44,131 |
Reconciliation of Assets from Segment to Consolidated | The Company's reportable segments' total assets reconciled to consolidated total assets of the Company at December 31, 2020 and 2019 are presented in the following table:
December 31, |  | 2020 |  |  | 2019 |
|  | (In thousands) |
Assets of reportable segments |  | $ | 364,301 |  |  | $ | 387,836 |
Corporate assets: |  |  |  |  |  |  |  |
Cash and cash equivalents |  |  | 44,656 |  |  |  | 51,802 |
Income taxes receivable |  |  | 1,269 |  |  |  | 7,820 |
Prepaid expenses and other current assets |  |  | 29,490 |  |  |  | 23,476 |
Net property and equipment |  |  | 36,402 |  |  |  | 31,425 |
Operating lease right-of-use asset, net |  |  | 109,315 |  |  |  | 102,354 |
Capitalized software costs, net |  |  | 71,021 |  |  |  | 66,445 |
Deferred income tax assets |  |  | 25,595 |  |  |  | 17,971 |
Other noncurrent assets |  |  | 70,935 |  |  |  | 70,884 |
Total corporate assets |  |  | 388,683 |  |  |  | 372,177 |
Total assets |  | $ | 752,984 |  |  | $ | 760,013 |
Schedule of Disclosure on Geographic Areas, Revenue and Long-Lived Assets in Individual Foreign Countries by Country | Revenues and long-lived assets for the U.S., U.K. and Canada are set out below as these countries are material for geographical area disclosure. For the purposes of these geographic area disclosures, long-lived assets consists of the net property and equipment, capitalized software costs, net and operating lease right-of-use, net line items on the Company's Consolidated Balance Sheets and excludes intangible assets and goodwill.
|  | U.S. |  |  | U.K. |  |  | Canada |  |  | All Other International |  |  | Total Company |
|  | (In thousands) |
2020 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Revenues before reimbursements |  | $ | 570,822 |  |  | $ | 128,545 |  |  | $ | 89,163 |  |  | $ | 193,962 |  |  | $ | 982,492 |
Long-lived assets |  |  | 151,906 |  |  |  | 20,290 |  |  |  | 14,404 |  |  |  | 30,138 |  |  |  | 216,738 |
2019 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Revenues before reimbursements |  |  | 569,205 |  |  |  | 126,337 |  |  |  | 114,438 |  |  |  | 195,822 |  |  |  | 1,005,802 |
Long-lived assets |  |  | 140,560 |  |  |  | 20,749 |  |  |  | 17,999 |  |  |  | 20,916 |  |  |  | 200,224 |
2018 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Revenues before reimbursements |  |  | 615,687 |  |  |  | 131,651 |  |  |  | 121,076 |  |  |  | 202,557 |  |  |  | 1,070,971 |
Long-lived assets |  |  | 88,157 |  |  |  | 7,631 |  |  |  | 7,553 |  |  |  | 3,172 |  |  |  | 106,513 |

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- Definition Tabular disclosure of information concerning material long-lived assets (excluding financial instruments, customer relationships with financial institutions, mortgage and other servicing rights, deferred policy acquisition costs, and deferred taxes assets) located in identified geographic areas and/or the amount of revenue from external customers attributed to that country from which revenue is material. An entity may also provide subtotals of geographic information about groups of countries. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 41 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9038-108599 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 220 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.1) -URI http://asc.fasb.org/extlink&oid=120395209&loc=SL114868664-224227 + Details
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