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Goodwill and Intangible Assets Goodwill and Intangible Assets - Narrative (Details) - USD ($) | 3 Months Ended | 12 Months Ended
--- | --- | ---
Mar. 31, 2020 | Dec. 31, 2019 | Dec. 31, 2020 | Dec. 31, 2019 | Dec. 31, 2018
Goodwill [Line Items] |  |  |  |  |  |  |
Goodwill and intangible asset impairment charges | $ 17,674,000 | [1] | $ 17,484,000 | $ 17,674,000 | [1] | $ 17,484,000 | $ 1,056,000
Minimum |  |  |  |  |  |  |
Goodwill [Line Items] |  |  |  |  |  |  |
Finite-lived intangible asset, useful life |  |  |  | 2 years |  |  |
Maximum |  |  |  |  |  |  |
Goodwill [Line Items] |  |  |  |  |  |  |
Finite-lived intangible asset, useful life |  |  |  | 15 years |  |  |
Customer relationships and trade names |  |  |  |  |  |  |
Goodwill [Line Items] |  |  |  |  |  |  |
Amortization of intangible assets |  |  |  | $ 11,653,000,000 |  | 11,277,000,000 | 11,152,000,000
Crawford Claims Solutions |  |  |  |  |  |  |
Goodwill [Line Items] |  |  |  |  |  |  |
Goodwill and intangible asset impairment charges | $ 17,700,000 |  |  | $ 17,674,000 |  | $ 17,484,000 | $ 0
[1] | The Company recognized non-cash goodwill impairment in the amount of $17.7 million related to its Crawford Claims Solutions segment in the first quarter of 2020. The Company recognized non-cash goodwill impairment of $17.5 million related to its Crawford Claims Solutions reporting unit in the fourth quarter of 2019. See Note 4, "Goodwill and Intangible Assets" in the consolidated financial statements included in this Item 8. The Company recognized a pretax loss for Arbitration and claim settlements of $12.6 million in 2019. The Company recognized a pretax gain of $13.8 million due to the disposal of LWI, net of a loss on the disposal of Crawford Compliance in 2020. See Note 3, "Business Acquisitions and Dispositions" in the consolidated financial statements included in this Item 8. The Company recognized pretax restructuring and other costs in the first and fourth quarters of 2020 totaling $8.1 million. The provision for income taxes in 2020 and 2019 included the impact of these transactions and tax valuation adjustments.

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