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Consolidated Statements of Shareholders' Investment - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Increase Decrease In Stockholders Equity Roll Forward      
Beginning balance $ 162,567 $ 175,446 $ 186,964
Net income (loss) [1] 29,333 12,717 26,864
Other comprehensive income (loss) 7,274 8,858 (20,768)
Cash dividends paid (9,645) (13,171) (13,528)
Stock-based compensation 4,384 4,109 6,196
Repurchases of common stock (2,666) (26,210) (10,409)
Shares issued in connection with stock-based compensation plans, net 335 1,276 919
Decrease in value of noncontrolling interest due to acquisition (101)   (218)
Increase in value of noncontrolling interest due to disposition 3,750    
Ending balance 186,928 162,567 175,446
Dividends paid to noncontrolling interests (196) (458) (574)
Increase in value of noncontrolling interest due to disposition (3,750)    
Adoption of Topic 326      
Increase Decrease In Stockholders Equity Roll Forward      
Ending balance $ (607)    
Accounting Standards Update Extensible List us-gaap:AccountingStandardsUpdate201613Member    
Common Stock | Class A Non-Voting      
Increase Decrease In Stockholders Equity Roll Forward      
Beginning balance $ 30,610 30,927 31,439
Repurchases of common stock (155) (1,103) (1,144)
Shares issued in connection with stock-based compensation plans, net 392 786 632
Ending balance $ 30,847 30,610 30,927
Common Stock | Class A Non-Voting | Adoption of Topic 326      
Increase Decrease In Stockholders Equity Roll Forward      
Accounting Standards Update Extensible List us-gaap:AccountingStandardsUpdate201613Member    
Common Stock | Class B Voting      
Increase Decrease In Stockholders Equity Roll Forward      
Beginning balance $ 22,671 24,408 24,502
Repurchases of common stock (161) (1,737) (94)
Ending balance $ 22,510 22,671 24,408
Common Stock | Class B Voting | Adoption of Topic 326      
Increase Decrease In Stockholders Equity Roll Forward      
Accounting Standards Update Extensible List us-gaap:AccountingStandardsUpdate201613Member    
Additional Paid-In Capital      
Increase Decrease In Stockholders Equity Roll Forward      
Beginning balance $ 63,392 58,793 53,170
Stock-based compensation 4,384 4,109 6,196
Shares issued in connection with stock-based compensation plans, net (57) 490 (355)
Decrease in value of noncontrolling interest due to acquisition (526)   (218)
Ending balance $ 67,193 63,392 58,793
Additional Paid-In Capital | Adoption of Topic 326      
Increase Decrease In Stockholders Equity Roll Forward      
Accounting Standards Update Extensible List us-gaap:AccountingStandardsUpdate201613Member    
Retained Earnings      
Increase Decrease In Stockholders Equity Roll Forward      
Beginning balance $ 249,551 273,607 269,686
Net income (loss) [1] 28,296 12,485 25,978
Cash dividends paid (9,645) (13,171) (13,528)
Repurchases of common stock (2,350) (23,370) (9,171)
Shares issued in connection with stock-based compensation plans, net     642
Ending balance 265,245 $ 249,551 273,607
Retained Earnings | Adoption of Topic 326      
Increase Decrease In Stockholders Equity Roll Forward      
Ending balance $ (607)    
Accounting Standards Update Extensible List us-gaap:AccountingStandardsUpdate201613Member us-gaap:AccountingStandardsUpdate201613Member  
AOCL attributable to shareholders of Crawford & Company      
Increase Decrease In Stockholders Equity Roll Forward      
Beginning balance $ (206,907) $ (216,447) (196,477)
Other comprehensive income (loss) 7,588 9,540 (19,970)
Decrease in value of noncontrolling interest due to acquisition 576    
Increase in value of noncontrolling interest due to disposition 113    
Ending balance (198,856) (206,907) (216,447)
Increase in value of noncontrolling interest due to disposition $ (113)    
AOCL attributable to shareholders of Crawford & Company | Adoption of Topic 326      
Increase Decrease In Stockholders Equity Roll Forward      
Accounting Standards Update Extensible List us-gaap:AccountingStandardsUpdate201613Member    
Shareholders' Investment Attributable to Shareholders of Crawford & Company      
Increase Decrease In Stockholders Equity Roll Forward      
Beginning balance $ 159,317 171,288 182,320
Net income (loss) [1] 28,296 12,485 25,978
Other comprehensive income (loss) 7,588 9,540 (19,970)
Cash dividends paid (9,645) (13,171) (13,528)
Stock-based compensation 4,384 4,109 6,196
Repurchases of common stock (2,666) (26,210) (10,409)
Shares issued in connection with stock-based compensation plans, net 335 1,276 919
Decrease in value of noncontrolling interest due to acquisition 50   (218)
Increase in value of noncontrolling interest due to disposition 113    
Ending balance 186,939 159,317 171,288
Increase in value of noncontrolling interest due to disposition (113)    
Shareholders' Investment Attributable to Shareholders of Crawford & Company | Adoption of Topic 326      
Increase Decrease In Stockholders Equity Roll Forward      
Ending balance $ (607)    
Accounting Standards Update Extensible List us-gaap:AccountingStandardsUpdate201613Member    
Noncontrolling Interests      
Increase Decrease In Stockholders Equity Roll Forward      
Beginning balance $ 3,250 4,158 4,644
Net income (loss) [1] 1,037 232 886
Other comprehensive income (loss) (314) (682) (798)
Decrease in value of noncontrolling interest due to acquisition (151)    
Increase in value of noncontrolling interest due to disposition 3,637    
Ending balance (11) 3,250 4,158
Dividends paid to noncontrolling interests (196) $ (458) $ (574)
Increase in value of noncontrolling interest due to disposition $ (3,637)    
Noncontrolling Interests | Adoption of Topic 326      
Increase Decrease In Stockholders Equity Roll Forward      
Accounting Standards Update Extensible List us-gaap:AccountingStandardsUpdate201613Member    
[1] The total net income presented in the consolidated statement of shareholders' investment for the years ended December 31, 2018, December 31, 2019 and December 31, 2020 excludes $1,275, $3,191 and $2,258 respectively, in net loss attributable to the redeemable noncontrolling interests.