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Segment and Geographic Information - Revenues and Long-lived Assets (Details) - USD ($)
$ in Thousands
 3 Months Ended 12 Months Ended
Dec. 31, 2020
Sep. 30, 2020
Jun. 30, 2020
Mar. 31, 2020
Dec. 31, 2019
Sep. 30, 2019
Jun. 30, 2019
Mar. 31, 2019
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Revenues From External Customers And Long Lived Assets [Line Items]                      
Revenues $ 265,605 $ 261,669 $ 242,875 $ 246,046 $ 257,562 $ 265,842 $ 267,846 $ 256,377 $ 1,016,195 $ 1,047,627 $ 1,122,979
Crawford TPA Solutions                      
Revenues From External Customers And Long Lived Assets [Line Items]                      
Revenues                 982,492 1,005,802 1,070,971
Long-lived assets 216,738       200,224       216,738 200,224 106,513
U.S. | Crawford TPA Solutions                      
Revenues From External Customers And Long Lived Assets [Line Items]                      
Revenues                 570,822 569,205 615,687
Long-lived assets 151,906       140,560       151,906 140,560 88,157
U.K. | Crawford TPA Solutions                      
Revenues From External Customers And Long Lived Assets [Line Items]                      
Revenues                 128,545 126,337 131,651
Long-lived assets 20,290       20,749       20,290 20,749 7,631
Canada | Crawford TPA Solutions                      
Revenues From External Customers And Long Lived Assets [Line Items]                      
Revenues                 89,163 114,438 121,076
Long-lived assets 14,404       17,999       14,404 17,999 7,553
International Countries_ Otherthan U K And Canada | Crawford TPA Solutions                      
Revenues From External Customers And Long Lived Assets [Line Items]                      
Revenues                 193,962 195,822 202,557
Long-lived assets $ 30,138       $ 20,916       $ 30,138 $ 20,916 $ 3,172