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Consolidated Statements of Operations - USD ($)
shares in Thousands, $ in Thousands
 12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Revenues from Services:      
Revenues $ 1,016,195 $ 1,047,627 $ 1,122,979
Costs and Expenses:      
Cost of services 737,320 752,773 808,005
Selling, general, and administrative expenses 218,952 227,170 242,421
Corporate interest expense, net of interest income 7,923 10,774 10,109
Goodwill and intangible asset impairments 17,674 17,484 1,056
Arbitration and claim settlements   12,552  
Restructuring and other costs, net [1] 8,133    
(Gain) loss on disposition of businesses, net (13,763)   20,270
Total Costs and Expenses 976,239 1,020,753 1,081,861
Other (Expense) Gain (868) (3,237) 3,013
(Loss) Income Before Income Taxes 39,088 23,637 44,131
(Benefit) Provision for Income Taxes 12,013 14,111 18,542
Net (Loss) Income 27,075 9,526 25,589
Net Loss Attributable to Noncontrolling Interests and Redeemable Noncontrolling Interests 1,221 2,959 389
Net (Loss) Income Attributable to Shareholders of Crawford & Company $ 28,296 $ 12,485 $ 25,978
Class A Non-Voting      
(Loss) Earnings Per Share - Basic:      
(Loss) Earnings Per Share - Basic: $ 0.54 [2] $ 0.27 [2] $ 0.51
(Loss) Earnings Per Share - Diluted:      
(Loss) Earnings Per Share - Diluted: $ 0.54 [2] $ 0.26 [2] $ 0.50
Weighted-Average Shares Used to Compute Basic Earnings Per Share:      
Weighted-average common shares outstanding, basic 30,605 30,637 30,805
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:      
Weighted-average common shares outstanding, diluted 30,857 31,090 31,434
Cash Dividends Per Share:      
Cash Dividends Per Share $ 0.19 $ 0.28 $ 0.28
Class B Voting      
(Loss) Earnings Per Share - Basic:      
(Loss) Earnings Per Share - Basic: 0.52 [2] 0.19 [2] 0.43
(Loss) Earnings Per Share - Diluted:      
(Loss) Earnings Per Share - Diluted: $ 0.52 [2] $ 0.19 [2] $ 0.42
Weighted-Average Shares Used to Compute Basic Earnings Per Share:      
Weighted-average common shares outstanding, basic 22,527 22,975 24,449
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:      
Weighted-average common shares outstanding, diluted 22,527 22,975 24,449
Cash Dividends Per Share:      
Cash Dividends Per Share $ 0.17 $ 0.20 $ 0.20
Service      
Revenues from Services:      
Revenues $ 982,492 $ 1,005,802 $ 1,070,971
Costs and Expenses:      
Cost of services 703,617 710,948 755,997
Reimbursements      
Revenues from Services:      
Revenues 33,703 41,825 52,008
Costs and Expenses:      
Cost of services $ 33,703 $ 41,825 $ 52,008
[1] The Company recognized non-cash goodwill impairment in the amount of $17.7 million related to its Crawford Claims Solutions segment in the first quarter of 2020. The Company recognized non-cash goodwill impairment of $17.5 million related to its Crawford Claims Solutions reporting unit in the fourth quarter of 2019. See Note 4, "Goodwill and Intangible Assets" in the consolidated financial statements included in this Item 8. The Company recognized a pretax loss for Arbitration and claim settlements of $12.6 million in 2019. The Company recognized a pretax gain of $13.8 million due to the disposal of LWI, net of a loss on the disposal of Crawford Compliance in 2020. See Note 3, "Business Acquisitions and Dispositions" in the consolidated financial statements included in this Item 8. The Company recognized pretax restructuring and other costs in the first and fourth quarters of 2020 totaling $8.1 million. The provision for income taxes in 2020 and 2019 included the impact of these transactions and tax valuation adjustments.
[2]

Due to the method used in calculating per share data as prescribed by ASC 260, "Earnings Per Share," the quarterly per share data may not total to the full-year per share data.