Quarterly Financial Data (Unaudited)

12 Months Ended

Dec. 31, 2020

Quarterly Financial Information Disclosure [Abstract]

CRAWFORD & COMPANY

QUARTERLY FINANCIAL DATA (UNAUDITED)

2020 Quarterly Period	First			Second			Third			Fourth			Full Year
	(In thousands, except per share amounts)
Revenues from services:
Revenues before reimbursements	$	237,531		$	234,416		$	253,124		$	257,421		$	982,492
Reimbursements		8,515			8,459			8,545			8,184			33,703
Total revenues		246,046			242,875			261,669			265,605			1,016,195
Total costs of services		186,119			172,057			185,606			193,538			737,320
(Loss) Income before income taxes		(21,645	)		12,433			36,438			11,862			39,088
Crawford Claims Solutions Operating (Loss) Earnings ₍₁₎		(3,679	)		2,789			7,219			8,046			14,375
Crawford TPA Solutions Operating Earnings ₍₁₎		6,285			3,171			4,414			7,606			21,476
Crawford Specialty Solutions Operating Earnings ₍₁₎		6,957			13,993			17,390			14,213			52,553
Unallocated corporate and shared costs, net		(2,550	)		(1,709	)		(968	)		(11,347	)		(16,574	)
Goodwill impairment ₍₄₎		(17,674	)		—			—			—			(17,674	)
Net corporate interest expense		(2,224	)		(2,452	)		(1,599	)		(1,648	)		(7,923	)
Stock option expense		(290	)		(286	)		(457	)		(89	)		(1,122	)
Amortization of customer-relationship intangible assets		(2,756	)		(2,732	)		(3,665	)		(2,500	)		(11,653	)
Restructuring and other costs, net ₍₄₎		(5,714	)		—			—			(2,419	)		(8,133	)
(Loss) gain on disposal of businesses, net₍₄₎		—			(341	)		14,104			—			13,763
Income tax benefit (provision)		8,486			(6,311	)		(11,729	)		(2,459	)		(12,013	)
Net loss (income) attributable to noncontrolling interests		1,760			(224	)		(312	)		(3	)		1,221
Net (loss) income attributable to shareholders of Crawford & Company	$	(11,399	)	$	5,898		$	24,397		$	9,400		$	28,296

(Loss) Earnings Per Share - Basic: _{(2) (3)}
Class A Common Stock	$	(0.21	)	$	0.11		$	0.46		$	0.18		$	0.54
Class B Common Stock	$	(0.23	)	$	0.11		$	0.46		$	0.18		$	0.52

(Loss) Earnings Per Share - Diluted: _{(2) (3)}
Class A Common Stock	$	(0.21	)	$	0.11		$	0.46		$	0.18		$	0.54
Class B Common Stock	$	(0.23	)	$	0.11		$	0.46		$	0.18		$	0.52

2019 Quarterly Period	First			Second			Third			Fourth			Full Year
	(In thousands, except per share amounts)
Revenues from services:
Revenues before reimbursements	$	247,058		$	256,881		$	254,677		$	247,186		$	1,005,802
Reimbursements		9,319			10,965			11,165			10,376			41,825
Total revenues		256,377			267,846			265,842			257,562			1,047,627
Total costs of services		187,207			185,892			192,014			187,660			752,773
Income (Loss) before income taxes		8,702			5,483			16,019			(6,567	)		23,637
Crawford Claims Solutions Operating (Loss) Earnings ₍₁₎		(313	)		1,710			2,661			3,572			7,630
Crawford TPA Solutions Operating Earnings ₍₁₎		6,733			5,026			9,347			6,067			27,173
Crawford Specialty Solutions Operating Earnings ₍₁₎		12,195			12,612			13,301			11,213			49,321
Unallocated corporate and shared costs, net		(3,914	)		3,170			(1,649	)		(4,122	)		(6,515	)
Goodwill impairment ₍₄₎		—			—			—			(17,484	)		(17,484	)
Net corporate interest expense		(2,716	)		(2,468	)		(3,162	)		(2,428	)		(10,774	)
Stock option expense		(485	)		(413	)		(450	)		(537	)		(1,885	)
Amortization of customer-relationship intangible assets		(2,798	)		(2,802	)		(2,829	)		(2,848	)		(11,277	)
Arbitration and claim settlements ₍₄₎		—			(11,352	)		(1,200	)		—			(12,552	)
Income taxes		(2,933	)		(2,859	)		(5,328	)		(2,991	)		(14,111	)
Net loss attributable to noncontrolling interests		340			18			355			2,246			2,959
Net income (loss) attributable to shareholders of Crawford & Company	$	6,109		$	2,642		$	11,046		$	(7,312	)	$	12,485

Earnings (Loss) Per Share - Basic: _{(2) (3)}
Class A Common Stock	$	0.12		$	0.06		$	0.22		$	(0.13	)	$	0.27
Class B Common Stock	$	0.10		$	0.04		$	0.19		$	(0.15	)	$	0.19

Earnings (Loss) Per Share - Diluted: _{(2) (3)}
Class A Common Stock	$	0.12		$	0.06		$	0.21		$	(0.13	)	$	0.26
Class B Common Stock	$	0.10		$	0.04		$	0.19		$	(0.15	)	$	0.19

⁽¹⁾

This is a segment financial measure representing segment earnings before certain unallocated corporate and shared costs and credits, goodwill and intangible asset impairment charges, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, restructuring and other costs, gain/loss on disposal of business, income taxes, and net income or loss attributable to noncontrolling interests and redeemable noncontrolling interests. See Note 13, "Segment and Geographic Information," in the consolidated financial statements contained in this Item 8.

⁽²⁾	Due to the method used in calculating per share data as prescribed by ASC 260, "Earnings Per Share," the quarterly per share data may not total to the full-year per share data.

⁽³⁾

The Company may pay a higher dividend on CRD-A than on CRD-B. This dividend differential can result in different earnings (loss) per share for each class of stock due to the two-class method of computing earnings (loss) per share as required by current accounting guidance. CRD-B generally presents a more dilutive measure.

⁽⁴⁾

^{The Company recognized non-cash goodwill impairment in the amount of $17.7 million related to its Crawford Claims Solutions segment in the first quarter of 2020. The Company recognized non-cash goodwill impairment of $17.5 million related to its Crawford Claims Solutions reporting unit in the fourth quarter of 2019. See Note 4, "Goodwill and Intangible Assets" in the consolidated financial statements included in this Item 8. The Company recognized a pretax loss for Arbitration and claim settlements of $12.6 million in 2019. The Company recognized a pretax gain of $13.8 million due to the disposal of LWI, net of a loss on the disposal of Crawford Compliance in 2020. See Note 3, "Business Acquisitions and Dispositions" in the consolidated financial statements included in this Item 8. The Company recognized pretax restructuring and other costs in the first and fourth quarters of 2020 totaling $8.1 million. The provision for income taxes in 2020 and 2019 included the impact of these transactions and tax valuation adjustments.}